Allianz Australia Reviews 

Allianz used an irrelevant road rule as an excuse not to honour a claim contrary to multiple eyewitness statements. My wife was in a queue of traffic exiting a school drop off zone when she was hit by a vehicle speeding through the school drop off zone, but because my wife was not able to fully straighten up in the lane Allianz claimed hit was her fault the other vehicle hit her, even though she had been patiently waiting for the traffic to move. Multiple eyewitness statements provided by Allianz ignored them and claimed that even though my wife was not moving and had been there for some time she should have given way to the speeding car that hit her.

It's been over a month since I was told that my refund has been processed and sent over through telegraphic transfer and still nothing has been received. I have been emailing them to send me a tracking reference number they kept ignoring me.very unprofessional and pathetic service. Regret taking policy with them.for overseas student Healthcare do not use this company. You will Regret it.

We had home and contents insurance with Allianz when we were broken into by a group of thieves while we were sleeping on Xmas morning 2 years ago. We woke up and chased them off but not before they had gone right through the house and stolen heaps of stuff.
We thought that was a pretty nasty experience but what followed with Allianz Insurance was probably worse.
We lodged a claim via their assessment company and that was duly ok'd and passed on to Allianz for processing.
We basically were ignored by Allianz . Every time we called to enquire about our claim it would be a lengthy wait on hold and each time we would get a different person. We would be told that they would follow up and call back but they rarely did. And when they did, the caller would again say they would action the claim but again nothing substantial happened. This went on for months so we lodged an official complaint. Again nothing. We then in desperation lodged a complaint with the Australian Financial Complaints Authority.
Then, and only then, did we start to get somewhere. The claim was lodged in December 2021 and final settlement did not occur until June 2022. We can only assume that Allianz staff are under a directive from management to delay claim payment as long as they possibly can . Either that, or they are all incompetent, which is highly unlikely.
We expected much better from an international company that promotes itself as being a leader in the field. Every time I watch a footy game at Allianz stadium in Sydney I am reminded of this painful chapter in my life.
Stay well away!

I highly advise against purchasing Allianz Landlord Insurance as it literally covers you for nothing and is not worth the very HIGH annual cost. They will find any loophole to get out of paying for damage tenants have done. I recommend opting for a reputable insurance company specialising in landlord coverage for better protection.

Terrible company they left me with no payment last week because person looking after claim was waiting for a updated certificate when It had not even ran out yet and I still can't walk after broken pelvis broken ribs and plastic surgery to leg.after being dragged under a van 4meters all because driver didn't look before turning and not when I did all the right things I'm left with no money bxaayee they waiting for a new certificate that had not even ran out mind you I still csnt walk after broken pelvis and few other injuries

And they left me with no payment this week again

Made a claim for our bathroom ceiling that caved in during thunderstorms in Jan 2024
6 weeks later and after a parade of tradespersons through our property, we have been denied
The excuse they have given is that the roof tiles in this section of the roof are not placed correctly
Our roof was restored a few years ago and we have no large trees or shrubs that cause any damage to the roof
How can a 5 bedroom house fully tiled, have one section of tiles not placed correctly ?
Seems like another insurance nightmare and cop out
Definitely did not expect this from a company like Allianz
Have been paying home insurance premiums for 20+ years and this is our first claim ever
Stay away from Allainz - these are not people you can trust or rely on
We are a single income family already doing it tough and now after paying tens of thousands on insurance premium, we now have to fork out over $10k to fix this issue that is clearly stormwater damage

I have a car fully comp insured with Allianz.It is in the crash repairers.Damage is underneath and not known how it was caused.Called for the fourth time today to see how repairs are going.Same answer as 20 days ago.'Waiting for authourisation from Allianz !' Called Allianz after 2 weeks and was assured an assessor would be deployed ASAP. Phoned Allianz today,after 20 mins of being thanked for my patience spoke to an indian woman with little command of the english language and with a child in the background! She asked to put on hold and then cut me off ! Never called back.Absolutely disgraceful service.

No insurance is better than insurance with Allianz. Don’t waste your money. We paid landlord insurance for years and the one time we went to make a claim due to tenant damage they didn’t cover us for rental loss. Said unless there is no power, no water and no kitchen that we weren’t covered. Ummm really - what about the 99% of the time when the tenants trash the place but don’t happen to cut the power and water connection? Allianz suggesting we put new tenants in then come in after and fix all the damaged walls and floorboards. Learn from our mistake and don’t use these guys. And if you’re game ask what they define as ‘malicious damage’ (theirs is graffiti is required). Also ask when you are covered for rental loss, then think about whether you think that will EVER happen.

What a nightmare. After my accident Allianz treated me like crap.
Left me so stressed and angry. So i complained, then my treatment got worse. Wouldn't answer my calls or emails they piled on the stress.
It go so bad there was even one day that i wished i was dead because of what Allianz Australia was doing to me.
Because of Allianz iv been left stressed angry and depressed

What a joke! Allianz proudly advertises that it was the first Insurance company to sign up to the Cyclone reinsurance pool - you know, the one that's supposed to make Insurance cheaper for people in the North? The quote that was given to me for House and Contents Insurance was more than triple the amount I'm currently paying with an Australian company!- and I have never had an insurance claim for any event for house, contents, or car in over 55 years! I'll stay with my current company that has not yet signed up to the reinsurance pool.

Allianz are advertising that the are now part of the Far North Australia initiative for insurances. I saw the ad and looked at their quotes. What a f........ joke. For house and contents insurance to the value of $450k they want $14,000 yes FOURTEEN THOUSAND a year. I have not claimed any insurance since cyclone Yasi in 2011. Never ever had any flooding in my area ( and I have lived here for 45 yrs) yet they state that I am in a high flood zone. WHAT A LOAD OF COW MANURE. SURE insurance is only charging me $4800 a year that is a difference of $9,200 per year`.

Double charged my credit card and then claim that they haven’t.
Hilarious, I have bank statements and other proof that my card was charged twice for an identical amount, three days apart.
Now, they are ignoring my emails.

My daughter had comprehensive car insurance with Allianz for 6 years. Unfortunately she had an accident and when she submitted a claim was told that she wasn’t insured. Apparently 1 monthly payment was unable to be taken due to insufficient funds. The following month Allianz attempted to take 2 payments which is not authorised so were unsuccessful. Allianz supposedly sent an unregistered letter to say they were cancelling cover which was never received. They didn’t attempt to phone, message or email to notify altho they had my daughter’s and my details. My daughter is very responsible and one phone call is all it would take to make things right. She was recovering from a second bout of cancer and was left without a car and knowing where she stood for 5 months. Allianz took no responsibility for their inadequate notification procedure and provided no consideration for their client. Do not believe their advertising promises, Allianz do not care.

WARNING: COMPLIMENTARY CREDIT CARD INSURANCE underwritten by ALLIANZ

I have complimentary credit card insurance that comes with my premium credit card through ANZ Bank. This includes 90 Day Protection Insurance for purchases made with the credit card including "Accidental Loss & Damage".

Despite a LEGITIMATE theft which was reported to SAPOL where I had a bag stolen from my bicycle carrier bag, whilst sitting 1.5 metres away on a bench seat, this FRAUDULENT INSURANCE COMPANY refused to pay out my claim of less than $1K because:

(a) I could not identify the thief;
(b) I could not provide contact details of the thief;
(c) I was deemed to be irresponsible.

Ask yourself how an insurance company is allowed to defraud customers with legitimate Accidental Loss & Damage insurance claims by refusing to pay out?

One might ask under what circumstances could Accidental Loss & Damage possibly occur? The very definition of theft is "an occurrence that happens without your knowledge or participation".

Allianz do not care about their customers - even in these extremely difficult financial times. I took this matter to AFCA (who by the way are completely biased and side with the insurance companies) and Allianz chose to pay out a large fee for this matter to be reviewed by AFCA (which cost Allianz over $1K), rather than pay out a legitimate claim for less than $1K. Go figure huh??

I have cancelled my car insurance with Allianz as they are literally the WORST INSURANCE COMPANY I have ever dealt with and I will never use them again.

BEFORE YOU TAKE OUT CREDIT CARD INSURANCE, CHECK WHETHER ALLIANZ IS THE UNDERWRITER AND, IF SO, DO YOURSELF A FAVOUR AND CHOOSE ANOTHER BANK.

Allianz customer service was good. The staff understood my needs and my ctp policy was established with minimal fuss. Thankyou Allianz !

I ensured my car with this corrupt company. Now I hit an animal on the road resulting in damage on my car which I wanted repaired. I put in a simple claim which I thought would be processed within a day or two. 2 months later they are still investigating my claim. What a nonsense. The real problem however is that I was suspended from driving for 3 months for speeding and they did not ask me before they renewed my insurance. Now they are trying to figure out how to use it so that they do not have to pay may claim. No other cars were involved, no one was hurt, no reason to question my ability to drive, no reason not to pay my claim.