Multiple faults
Purchased a car in March 2025 and faults started appearing within the first weeks. Clutch failed within the first month. The dealer paid for replacement, but the garage advised them to check for a coolant leak. The dealer kept the car for several days and told me nothing was leaking.
Four months later, the new clutch failed again — this time due to coolant contamination, exactly what they were warned about. When I raised a complaint, the dealer ignored it and only responded after the deadline, once the finance company was already involved.
After a full investigation, the Financial Ombudsman agreed the car was not of satisfactory quality and supported my rejection of the vehicle. The finance company has now accepted the Ombudsman’s view.
Overall, my experience was extremely disappointing: repeated faults, poor diagnosis, and very poor complaint handling. I would not recommend this dealer based on my experience.







