Just Eat Reviews 

Used JustEat for my Mcdonalda order which was missing items to the value of £7. I informed them and sent pictures via email and pictures of the items which i recieved which are incorrect.
They will not credit or refund me. Its shocking and ive ended up deleting my account

After trying for a great length of time to get through to just eat I finally got through to someone and they were from the north east. What an absolute pleasure it was to speak to someone from the Uk that I could understand and could understand me. They resolved my complaint within minutes which I must say was not their fault at all and was the fault of Morrisons. 5 items missing/ 1 item 2 days out of date and one item open and stale. Not the fault of Just Eat at all.
Complaint resolved quickly and effectively and was a pleasant surprise which has restored my faith in just eats after trying to navigate the help section with no luck since 11.55am on the 17th feb. I have to give credit when credit is due

The drivers can not read nor understand instructions to deliver your goods. Tell me why I paid £31 for kfc and the driver has turned up with one less meal and cold flipping for. This is not dri ale and I have no access to my kitchen as we have work men in. What now does my child eat and my partner. This is an ongoing occurrence which just eat and I am finally complete sone. I want all my money refunded asap or I will then take legal action for my money and for the stress caused to me and my child

**DO NOT USE**

I ordered food that arrived, cold, hard, dry, meat tasted off. Took one bite and that was it.
It was absolutely disgusting.
Contacted the restaurant who said I had to go through just eat to get a full refund.
I gave the food back
Contacted just eat and they are REFUSING to give me a refund because it's "in line with their policy" 😡😡😠😠

This restaurant in question we also discovered after only has a 1* food safety hygiene rating.
Food institutions with this level of rating are strongly advised to close until they have improved (not mandatory though) so it also begs the question how much just eat actually ensures that those restaurants/takeaways are in line with hygiene standards??
Yes they are not responsible for company cooking the food but as a 2nd or 3rd party they still have a certain level of care.

They are withholding my money and the customer service is absolutely disgraceful. I will not be busing just eat ever again.

literally the shittest customer service. I made an mistake and accidentally put in an incomplete address, and when contacting just eat to ask for a refund/ compensation as my order was delivered but not to myself they basically just said i have to do one and accept that i have to lose £21 despite not receiving my order. i explained that obviously it was my fault for my accidental error however the blame was not solely on myself as they do not provide the proper services to rectify an issue so easily resolvable e.g. such as being able to call the drivers such as on uber eats, and how their order codes are clearly bullshit as the driver would of been able to see that the destination was not correct based on this. furthermore, their site EXPLICITY states that a driver can contact you for clarification on the address, this did not happen which is beyond me being as i had given an address that covers the WHOLE street. all their customer service responses failed to acknowledge this and put the blame solely on myself when such issue is genuinely such as easy fix. i had only noticed my error upon the driver being close to the destination, and from what i gather from the shitty responses sent my way, there was absolutely nothing i could of done to prevent this. honestly screw them for making such as easy issue impossible to resolve, if i had only been able to contact the driver, or if the driver actually made an effort to contact me or actually asked whoever they delivered it to for the code this would not of happened. it is so scummy for this disgusting company to take £21 off me when i did not receive my order, and over such an easy fix situation. don't use them!

I ordered food from Just Eat. The wrong order arrived and they didn’t even bother to give me a refund. I complained explaining again why I should be given a refund and they didn’t care. Uday Surendranath Was the person dealing with this and he did not consider my point of view at al.

I order quite a lot from just eat and lately when a restaurant misses an item or a whole meal just eat refuse to give me my money back, but last night the driver parked on the end of my road waited for a while then my app showed delivered when it wasn’t .. they just drove off. JUST Eat are refusing to give my money back. Do not use unless you want to get ripped off!!

The food never arrived even after 2 hours. Called the restaurant who said the driver has taken. Contacted the courier who said that his bike was broken. However, after 2 and half hours the website is showing that food is delivered and "Enjoy your food". There is no way to contact the Just eat though the restaurant told me that they have complained to the the customer service. The nutshell is that I have to sleep hungry despite paying double price for the food. My sincere advice to avoid JUST EAT.

Wish I could give - stars, looking at the other reviews, it's same issue of groceries items not arrived or not listed as out of stock with retailers.
Claim my missing £6.00 ..refused no reason just 'we cannot offer a refund at this time.' I do wonder who is creaming off the cash for these none arrival of goods. I will still pursue this even if Just Eat do not reply (been ignored several days now)
You want shopping go direct to the supermarkets themselves. Rubbish service never use them again.

Food never arrived. No way to contact some one to get a refund. Do not use this app. Zero Customer service. Contacting bank to reverse the charge.

Ordered food for my two children as a treat as its my sons birthday. Got sent the wrong order ( food they wouldn't even eat so went in the bin) my youngest is autistic so will only eat what I usually order. I got the receipt of the order, emailed to just eat and there response was " we cannot refund or compensate you this time" I had to reorder which means I am now 23 pounds out of pocket. Absolutely appalling customer service and nothing resolved. I will not be ordering from them again and neither Will my friends and family be ordering through them again as I don't want this happening to them. I really am shocked that thus didn't get resolved even having the proof to hand! Disgusting.

Wrong food delivered. What was delivered looked inedible.
The delivery was late and the customer support email had no apology. Just simply we owe you a refund. I won’t be using these cheap clown act again.

My order was cancelled by the restaurant. I have contacted Just Eat on multiple occasions requesting a refund. They always write back saying it has been processed on this occasion...but it never is and I am still trying to get the refund 6 weeks later!!!

I also asked to escalate the matter and make a complaint where they completely ignored the issues i wanted to raise. This is the reply I received

Hi

Thanks for getting in touch with us about Order

We can see that you recently spoke to our Customer Service Team about your order. We're not able to change the outcome of this conversation in any way, so we'll need to close this case.

We appreciate this may not be the outcome you were hoping for, and would like to thank you for your understanding.

I am deeply dissatisfied with the onboarding experience at Just Eat due to issues with their background check process. The company relies on Yoti as a third-party service provider, to whom I submitted my full name and documents. Unfortunately, Yoti shared incomplete information with Sterling, leading to the rejection of my background check.

When I disputed the outcome, Sterling proved incapable of resolving the issue after weeks of back-and-forth emails, ultimately refusing to proceed with my dispute. This frustrating and unprofessional experience reflects poorly on Just Eat for partnering with such unreliable service providers for critical processes.

This lack of accountability has been incredibly disappointing, and I would urge Just Eat to reassess their partnerships to ensure smoother, more reliable processes for future applicants.

Wish I’d read trust Pilot…
Ordered 4x pizza via just eat on 50% deal but discount was not given. Complained but no joy.
Conned me out of £50. Will never use them again.

Don’t even deserve 1 star should be minus 100! They’re scamming thieving liars who don’t refund you they just give account credit without your approval I don’t want shoddy credit I want my money back for the missing items (90% of my delivery) BOYCOTT JUST EAT

Order had loads of missing items, just wont refund me and just keep fobbing me off, literally took my money for nothing, wonder how much money they've stole off the public

The worst company I’ve ever seen

Piece of sh t organisation
Failure to deliver after accepting order and payment ¡!!!!!!!!!!
Just delete
save your time and money 🐽

Having waited twice as long as advised for the order to be delivered, only half of the order turned up, Just Eat flatly refused to issue a refund despite several requests.
To be fair, I have never received a correct order, so I should have known better!
Account now deleted, I would rather gift my money to charity than Just Eat.