AlloyWheels.com Reviews 221

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Having a troublesome fitment requirement made it very difficult to find a company that actually knew what they were doing. Absolutely amazing service and a special mention for Glen who made the whole... See more

Rated 5 out of 5 stars

Bought one of their alloy spacesaver spare wheel kits. Brilliant design compared to the standard steel spacesaver. Kit comes complete if you have a puncture and do not have a full sized spare wheel... See more

Rated 5 out of 5 stars

Great experience dealing with James at Alloywheels.com, he was quick with replies and communication was excellent, dealing with my queries quickly and efficiently. Really happy with my wheels, bo... See more

Company replied

Rated 1 out of 5 stars

1 of the worst most unorganised and unprofessional companies I have ever dealt with, paid £1254 for alloy wheel's, tyres, nuts etc, wheels were mixed up, no locking nuts, no new wheel nuts, still not... See more

Company details

  1. Wheel Store
  2. Auto Machine Shop
  3. Car Accessories Store

Information provided by various external sources

AlloyWheels.com - UK's leading alloy wheels specialist. Great package deals online. 2,000 alloy wheels showroom, 50,000 alloy wheels and tyres in stock, 5 specialist fitting bays, fast deliveries. Supplier of Wolfrace Alloy Wheels.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

221 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Paul at alloy wheels.com was absolutely…

Paul at alloy wheels.com was absolutely brilliant at securing my finance to get a nice new set of alloys and tyres , little hiccup over locking wheel nuts but they was sent out next day in the mail all in all great experience easy from start to finish highly recommend you get your wheels and tyres from ALLOYWHEELS.COM
THANKS DARREN WADSLEY

August 4, 2019
Unprompted review
Rated 4 out of 5 stars

Beautiful Alloys

Bought the Gen2 18 inch Maven black alloys with the polished face for my Audi TT, they look fantastic well worth the £399 price tag, ordered on the Tuesday delivered by the Wednesday.
Only reason I didn't give 5 stars is that they didn't arrive with the bolts and spigots so couldn't fit them! At to phone the Company who was very sorry for not shipping them with the alloys- "never mind these things happen", and they sent them out straight away the next day.
Would highly recommend this company.

May 12, 2019
Unprompted review
Rated 5 out of 5 stars

Great choice & prices

Great choice, great prices and quick delivery. Wheels look great on the car, and service was superb. Whats not to like!

May 8, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic company !

I bought 15inch Gen2 Axium wheels for my Renault Clio and they are amazing. Great costumer service, great price and quick delivery. I am really pleased with them.

May 7, 2019
Unprompted review
Rated 4 out of 5 stars

Fraud Checks

Got an email from customer services over the weekend asking me to give them a ring when i could,
called today and got through to a professional sounding man who informed me that Sage Pay had flagged my order as suspicious,
after a quick chat, my order is on it's way from Borbet in Germany.

as a victim of card fraud previously i'm grateful of the checks even if my wheels arrive late,

Thank You

February 25, 2019
Unprompted review
Rated 5 out of 5 stars

Great Little Business

Supplied and fitted new alloys yesterday.
Exactly what I wanted - friendly, professional service and good VFM too.
Great little business and simply the best customer experience I've had in years - they'll be getting all my business in future

December 6, 2018
Unprompted review
Rated 5 out of 5 stars

10/10

Very fast delivery. Great and speedy communication. Came with the right size sprigot rings. Lovely wheels. Thanks

November 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great seller

Great seller, everything what was needed for the deal to be done was quickly comunicated, the wheels were send nice and safe, with them the right kit was send, so the wheels were only needed to be calibrated and fitted with tyres and they were ready for use.

October 6, 2018
Unprompted review
Rated 3 out of 5 stars

Put right

After a hiccup involving communication things were put right and a deal was sorted. My thanks to James for his ground work and to Paul for following through the sale to the end.

Wheels and tyres were spot on as ordered. Some scuffing but it was on the inside and so not a huge issue.

I believe in the end that these reviews are more valuable. Any business can sell online when things are automated but a good business is human and will err and with any luck will put it right.

September 25, 2018
Unprompted review
AlloyWheels.com logo

Reply from AlloyWheels.com

Hi,

I am really surprised to see this review and we will, of course, do everything we can to put things right for you.

I have contacted you through Trustpilot to see if we can sort this out.

Regards,

James

Rated 5 out of 5 stars

Top quality service

Top quality service. Helped me with finding the right size wheels to match current vehicle and tyres.
Ordered 1pm and arrived the very next morning. Thank you very much, will use again!

August 22, 2018
Unprompted review
Rated 4 out of 5 stars

They Don’t respond to emails

They Don’t respond to emails, finance system does not work and load properly so I ring office and told by staff member that they will respond by close of business that day and still no response, so sent them another email today and quess what still no response.

All I expected was to be kept in contact and they have not even tried to contact me at all.

Where is the customer service with this company?

They have now responded to my emails and have sincerely apologised and are trying to get matter resolved.

Matter now resolved by Paul.

Thank you for resolving issue very quickly so changed my rating to a 4 star rating.

August 8, 2018
Unprompted review
AlloyWheels.com logo

Reply from AlloyWheels.com

Hi John,

Thanks for the review and am glad we were able to sort out the original issues.

Regards,

James

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