I have been buying from the company for years without any issues. Then I received an order that was missing items and sent an email explaining the problem. After a couple of emails back and forth, I r... See more
Company replied
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I am in Canada. Placed an order for the first time, had to verify credit card details over the phone to prevent fraud (this is great diligence by Allstarhealth). The telephone agent Jamie... See more
Company replied
No receipt of purchase on 12/9. Today 12/11. Email sent asking about order status. No response. Canceled order online. Still shows pending as if to be processed. Guessing this place is a scam. Haven’... See more
Company replied
After seeing negative reviews here on Trustpilot I was a bit dubious, but they had the best value I could find online for a rare flavour of Clif bar that I was trying to get hold of, so I went for it.... See more
Company replied
Company details
Information provided by various external sources
Find a wide variety of discount vitamins and nutritional supplements at All Star Health. From Myoplex to Hydroxycut, Centrum Silver to prenatal vitamins, our products are up to 75% off.
Contact info
United States
- www.allstarhealth.com
3.2
Average
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping
I've never had a problem with the company and shipping has always been fast and on time. My only complaint is that if you leave something in your cart and don't check out, they will continue to spam your email until you check out or remove the item from your cart. This will happen within 12 hours of putting an item in your cart.
It's one thing to let a customer know, say 2-3 days later, if there is something left in the cart, but contacting you every 12 hours for eternity is not good business and not how I appreciate being treated.
September 19, 2018
Unprompted review
Reply from Allstarhealth
Thank you for the 5-star review, Dave, and thank you for your feedback regarding the email about the items in your cart. If you would prefer to not receive the cart reminders, there is an unsubscribe link at the bottom of the email that will allow you to opt out. We apologize for any inconvenience these emails have caused, and we appreciate you taking the time to let us know how we're doing.
Each Customer Service Rep Tells You a Different Story
I have used All Star Health three times in the past and always had a positive experience - until today. I placed my order 9/5/18. It was sent to me via UPS Surepost 9/5/18. The UPS website said my order was to be delivered 9/11/18. When I went on the UPS website 9/10/18 I was alarmed because there was only an Origin scan on 9/5/18. I called Customer Service @ 800-875-0448 and spoke to a very nice agent who located my order & called UPS and then called me back. He was told by UPS that it was in transit and was assured the package would be delivered 9-11-18 despite the fact that all there was was an Origin Scan. The Customer Service Rep said if the package did not arrive on 9-11-18 to call back and All Star Health would make things right and I would either receive a credit or a replacement order would be sent out, whichever I preferred, to make things right. The order did not arrive on 9-11-18. I called All Star Health on 9-11-18 and this time I spoke to a different Rep, John. This one called UPS and was told by UPS that the package was indeed lost. John then told me that All Star Health's policy was to wait 7 business days from the last UPS scan to see if the order showed up - which will be 9-14-18 - even though UPS admitted that the shipment was lost. John said he couldn't do anything until 9-14-18. I asked John where on the All Star Health website was this policy. John said it was not on the website. How convenient. I asked to speak to a supervisor and was told none were available. Even though John did not step away to check to see if one was available. Again, how convenient. All Star Health has lost a repeat customer who has now been soured by this whole experience.
September 11, 2018
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We sincerely apologize that your package has not been received and for the confusion with the representative. Per our later phone conversation, we notified the carrier that the package has not been received, and they are now working to recover the package and deliver it to you. This process takes up to 2 business days, but if they get back to us any sooner, we will reach out to you at that time to arrange a replacement or refund for the lost package. Please accept our apologies for any inconvenience this delay has caused. We look forward to reaching out shortly with more information, and please reach out to us in the meantime if we can be of any further assistance.
I will continue to use AllStarHealth
I will continue to use AllStarHealth. They ship promptly, have quality products at competitive prices.
August 27, 2018
Unprompted review
Reply from Allstarhealth
Thank you for your continued business and for taking the time to leave this review, Danielle! We appreciate you and look forward to to serving you in the future!
Lightning fast shipping, excellent price . . .
I am super happy with my order from allstarhealth.com. I came online just to give them a good review! Costco stopped selling my favorite protein, and they had the best price online! I'm sometimes wary of ordering from companies online that I have never heard of before, but I made an exception because of the price. I received my order in less than two days, and also appreciated the shipping cost for such a heavy bag of protein! I will definitely order from them again.
August 23, 2018
Unprompted review
Reply from Allstarhealth
Thanks for going the extra mile by leaving us a great review, Amanda! We appreciate your feedback, and we look forward to your business in the future!
This company is amazing
This company is amazing. Bar none the best overall prices of anywhere for supplements. Unlike many, they don't have free shipping, but $5.95 (I'm in the US, don't know about other countries) flat rate is STILL worth it with their prices. Their in house brand, Bodystrong, is also very high quality at fantastic prices. I order from them about once every month and half (off and on for years now) and haven't had a bad experience yet. It feels like a smaller operation, but that keeps their overhead low and they definitely pass much of those savings on to customers.
The low reviews I see are often for silly, over the top expectations (dealing with customs issues which have nothing to do with them), my personal experience, and the other people I've pointed towards this company, has always been top notch.
BTW, I am not in any way associated with allstarhealth, I'm just a regular customer that is very satisfied.
August 12, 2018
Unprompted review
Reply from Allstarhealth
Thanks for such a thorough and well-researched review, Paul! We are very grateful for your continued business and high praise for our prices and service. We also appreciate that you are sharing your experience with others you know, and we're happy to hear that they're having the same great experience you've had. Thanks again!
Excellent products, pricing, and shipping
I have always had excellent products, great prices (free shipping is new for my products! Though the price increased slightly) and always quick delivery. I live in the US and it seems most poor reviews deal with customs... Have and will continue to recommend to my friends!
August 6, 2018
Unprompted review
Reply from Allstarhealth
Thank you so much for the review! We're always happy to hear positive feedback from our customers. Typically the only time we increase our price is when the manufacturer raises theirs, so it sounds like we added the free shipping offer to make up for the price increase. We look forward to assisting you with your future orders and thank you for being a loyal customer!
This company lures you in with great…
This company lures you in with great prices and decent products but what you won't realize until it's too late is that they charge you for really crappy shipping that is totally unreliable, like OnTrack (they use contractor/vendors who will keep your product in their car for days at a time when it's 90 degrees outside). When you call to complain that you haven't received your product, you'll speak with a bunch of really chipper guys who you can tell have really big grins on their faces as they're speaking to you while you're frustrated as hell after having spent so much money and not received your product. They'll tell you it's out of their hands and when you speak to a supervisor, you'll soon realize that it's a company run by a total of 15 people who could not care less that you haven't received your product. They'll tell you that if you don't receive it, or if you decide you want to buy from another company, they will not refund you until they receive it back. So if OnTrack or whatever shipment company loses it or for any other reason doesn't get it back to the company, you're out of luck and AllStarHealth has just robbed you of your hard earned money. And they'll smile the whole while that they're doing it. Only in SoCal do you get met with this kind of brazen snobbery and smug smarminess.
July 30, 2018
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. I sincerely apologize that the call with our representatives did not exemplify our commitment to excellent service. Our customer service supervisors are knowledgeable and experienced with all order issues, so they are the best employees to address any concerns and questions you may have.
In this case it appears that this package was delivered by the carrier approximately an hour after you contacted us. So we have refunded the shipping cost for the order as our apology for the inconvenience experienced with receiving your order. We choose reliable carriers and delivery partners, so we apologize that this delivery was not satisfactory.
We will always provide a resolution as promptly as possible to any issue. We want you to know that we do our best to make our customers happy and never want our customers to feel that we don't care about their orders. Taking care of our customers is our top priority here at All Star Health, and we truly hope that you give us another chance in the future to show our dedication to providing great service.
I am honestly shocked…
I am honestly shocked at all the low scores on here. I have been a customer at Allstarhealth for about 8 years now and order roughly every 45 days. I have never received a late, lost or incorrect package. I order all types of supplements, including preworkouts, whey, vitamins, creatine, you name it. If a product is going to be on back order they always let me know and offer a refund or to ship when it arrives. They have flat rate shipping and I get my package in 3-5 days. On one order I selected an old address, contacted them later that day and they correct no problem. Another time I received a preworkout that seemed to have a bit of moisture in it (was clumpy), they shipped me a new one before I even sent back the old one. I don't work for this company or have any ties, I just like my supplements cheap and quick and that is why I go to them. Have been recommending for years, sorry to hear about your bad experiences, would give them another try.
July 30, 2018
Unprompted review
Reply from Allstarhealth
Thank you for the great, thorough, and honest feedback. This is what we strive for in our service standards, and we're very happy to see that a long-time customer such as yourself is more than pleased with our service. We will continue to keep our standards high and our prices low. Thanks again, Derek!
Take you’re money and never ship your order.
Placed my order 3 weeks ago, still don’t have it. Called 1 week ago and was told UPS lost my order and a new one would be sent out. Called again today (a week later) since nothing had arrived. Rep informed me they never sent my replacement. They were also unwilling to expedite my order. I don’t recommend them for the simple fact they don’t keep their word and don’t appear to care about retaining loyal customers. AllStarhealth.com would get 0 stars from me if that was an option.
July 28, 2018
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We sincerely apologize for the error made by the representative who processed your original call. This is a rare circumstance, and we have reviewed processes with the representative to ensure that this will not occur again. We have applied a full refund for the order per your request, and your account has been noted for $10 off of your next order as our apology for the delay. We apologize for any inconvenience this has caused. Please let us know if we can be of any further assistance.
Poor customer service, will not accept responsibility for customs charges
I ordered some dog tablets from this company as they were selling them quite reasonably priced. I cannot buy these from UK, only available in US. I have ordered the same tablets from a different company but was slightly more expensive but customs charges were covered by that company so assumed the same would occur with this company.
Unfortunately, this was not the case and I then had a card from postal service advising of another £11.82 to pay on top of what I had already paid. I didnt think that was fair and contacted customer service of this company to ask if they would offer assistance with this cost and their response was, No, they wouldnt pay that cost and it was up to me to pay. Shocking customer service and I will never use this company again!!
July 19, 2018
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We sincerely apologize for the issue with the order. We post a disclaimer on our checkout page and ask you to check a box confirming that you have read the international shipping policies, which state "Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges. We encourage you to call your customs office to find out the exact import taxes or duties you will need to pay before you place your order."
We add this disclaimer in the hopes that it will help customers take customs fees into account when calculating the cost of shipping the items to their country, so we apologize that these fees were unexpected. Please let us know if we can provide any further assistance regarding the order.
If I could give zero I would....
If I could give zero I would. After misadvertising a product refused to issue a full credit on refund shipping.
June 6, 2018
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize for the confusion with your order. We shipped the Amazing Grass Green Superfood Drink Powder Chocolate 28.2 oz which is what you ordered on the website. We understand you intended to order the protein, so we’ve refunded you in full for the wrong item ordered. We always take care of any issues our customers experience, as we want you to be satisfied with your orders. If you have any other questions, please contact us and we would be glad to assist you.
awesome service
I have ordered from three different health stores in the last week. The all star health store was my last order and I received it before any others. Always the right product and always early delivery. Awesome
June 1, 2018
Unprompted review
Reply from Allstarhealth
Thanks for giving us such great feedback, Jimmy! We're so happy to see that you received a perfect order before our competitors! We appreciate you letting us know how we're doing!
Products never come after 4 month.
Products never come after 4 month. please use a shipping with tracking number.
April 23, 2018
Unprompted review
Reply from Allstarhealth
We apologize for any inconvenience you experienced with your order. Your credit card security is very important to us. Sometimes the information provided to us by your credit card company is not sufficient for us to verify that you are the cardholder. In these instances, as an extra layer of protection we charge and refund your card for a small amount between $0.01 and $2.00 and ask you to log in to your issuing bank's web site to verify the exact amount of the transaction. Unfortunately we did not receive any response to our emails, so the order was cancelled to avoid holding up your funds without shipment.
Please understand we do this to protect our customers from credit card theft, and that we only do it this one time so that we can approve the account for all future orders. I hope this better explains why the order was not shipped. Please contact us at 714-698-0564 USA for more information.
I had a very bad experience with them
I had a very bad experience with them. Their customer service was rude. .They refused an order on no grounds..
February 7, 2018
Unprompted review
Reply from Allstarhealth
Thank you for your feedback, M Perl. We apologize that you experienced anything less than stellar service from us. We want to help you get your order shipped. If we haven’t shipped your order yet we are most likely waiting to receive additional information or speak with the cardholder to verify some information. We want to ensure that we're doing everything we can to help. Please give us a call at 1-800-875-0448 or send an email to cs@allstarhealth.com for immediate assistance.
My experience with AllStarHealth has been great.
I became a customer of AllStarHealth last year and I made two purchases from this company. My experience has been nothing but great and prompt service and way better price than my local natural vitamin store.
There has been a couple of times that a product has not been available and that was disappointing, but I keep checking from time to time because their price is also much better then where I used to purchase it.
At my home, we are satisfied with our business relationship with AllStarHealth.
January 30, 2018
Unprompted review
Reply from Allstarhealth
Thanks for the great feedback! We're happy to hear that our service and prices are making you a happy customer, and we will always aim to make you feel valued. We are always working diligently to make sure we have enough stock for every order, and your orders are no exception. Thank you for the review! We hope to keep working with you in the future!
horrible company
horrible company
i bought 2 wheatgrass powders
there came here exp/ 12/17
i contacted them... nothing then they wanted to send the return label.. and nothing they screwing ppl !!
went with paypal now i have to pay for return shipping
don't buy there old exp. stuff
they have no idea what customer service is
January 23, 2018
Unprompted review
Reply from Allstarhealth
Hello, Sandra. Thank you for your feedback. We sincerely apologize for any issues you had with this order. We want you to be 100% satisfied with any order you receive from us. We will provide a prepaid shipping label to return any products with which you are not satisfied. We replied to your PayPal message asking for the lot number for our records, but we never received a response. If you can provide the lot#, we can provide a shipping label to you, free of charge, so that we can get those items returned and get you refunded once received. You can respond via PayPal, send an email to cs@allstarhealth.com, or give us a call at 1-800-875-0448 between 6AM & 6PM PST, Monday through Friday. We want to get this resolved for you and get your money back. We look forward to communicating with you soon.
Joke of a company
Joke of a company. They can't get packages to their customers. Stick with a reputable company like bodybuilding.com which has better service even if you have to pay a dollar more per item. Trust me, not worth the aggravation!!!
December 26, 2017
Unprompted review
Reply from Allstarhealth
Hi John,
I apologize if you had a negative experience ordering with us. I haven't located an order with your name on it, but we would be happy to look into this issue if you call us at 800-875-0448. We ship thousands of orders a day and typically our customers are very happy with our service, so we are eager to assist and find out what happened with your order. Please call us or email customerservice@allstarhealth.com so we can resolve this matter immediately for you.
I've bought from Allstarhealth for …
I've bought from Allstarhealth for years. This company is aok. Best prices around. Taxes apply if you are in sunny CA.
December 14, 2017
Unprompted review
Reply from Allstarhealth
Hello, Rayford! Thank you so much for the 5-star review! We appreciate you taking the time to let us know how we're doing!
Great prices, possible security issue.
Great prices and product arrived in a timely manner and intact but my debit card information got hacked and I had to close the card.
December 2, 2017
Unprompted review
Reply from Allstarhealth
Hello, John. Thank you for leaving a review. We apologize that your information was hacked and want to reassure you that our site is very safe. AllStarHealth.com uses SSL (secure socket layer) to encrypt information before it is sent across the internet. Sensitive information is stored in encrypted form according to Payment Card Industry Data Security Standards. We are confident of our security measures and will reimburse our customers for any fraudulent activity that may arise from use of a credit card at our site. Consumer protection laws limit consumer liability to $50 if the fraud is reported within 60 days. Almost all credit card companies waive the $50 charge. In the event that your card company does not waive these charges, we will reimburse you for the amount your card company charges you, up to the $50 legal maximum. Please contact us if you have any questions or require more information. You can reach us at 1-800-875-0448 or by email at cs@allstarhealth.com.
Absolute Disappointment!!!
After reading all these wonderful reviews I decided to buy 3 boxes of protein powder (12-packets in each box) from them. The delivery time was very slow but when I opened the boxes 1 had only 7 packets in it and another had 9. So I sent a total of 4 emails to ASH and as of today absolute *crickets* Nada not a single response from them.
I definitely will not buy from them again & I will not recommend them either.
November 30, 2017
Unprompted review
Reply from Allstarhealth
Hello, MDIslander. We are incredibly sorry that you have experienced anything less than stellar from us. Our number one goal is great customer service, and we want to help make this right. If you have not already been assisted, please give us a call at 1-800-875-0448 or send an email to cs@allstarhealth.com. We want to assure you that if anything is shipped unlike what you see as advertised on our site we will work with you to fix the issue. It sounds like the manufacturer didn't completely fill each box before they shipped it to us. We definitely want to let the manufacturer and our warehouse know about this issue to prevent this from happening again. We look forward to assisting you right away and hope to provide great customer service.
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