Alpha Pro Removals Ltd Reviews 58

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

We used Alpha Pro Removals to move into our new home via a storage unit. Our movers were fantastic and couldn't have made the process easier for us. They were friendly and meticulous, handling everyth... See more

Company replied

Rated 5 out of 5 stars

I found AlphaPro online. Communication went really well as Simon from AlphaPro was always reachable and helped with everything around volume estimation and customs / boarder for our delivery from Germ... See more

Company replied

Rated 5 out of 5 stars

I've been using them for the second time now. Both were absolutely frictionless. Managing folks are really responsive with communication, they almost email / call you immediately in case. Movers k... See more

Company replied

Rated 1 out of 5 stars

Please do not use this company. After charging us over 700 pounds, they left more than 8 boxes worth of stuff at our old flat. What is the point of a moving company that does not move yo... See more

Company replied

Company details

  1. Logistics Service

Written by the company

Alpha Pro Removals is committed to providing high-quality and reliable removals services. Our personalised approach ensures each client receives the right removals solution for their needs in an efficient, affordable way. We value you, our clients, and that commitment to meet your needs and expectations is why we are your first-choice removals service in London. Our comprehensive solutions included trained movers and purpose-built vehicles to provide peace of mind and exceptional, stress-free service. We train all our staff to the highest standards and provide the technical knowledge to ensure our Alpha Pros can deal with the most complex of moving services. In addition to competitive pricing, we also offer office moving, packing and storage services nationwide.


Contact info

3.7

Average

TrustScore 3.5 out of 5

58 reviews

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Rated 5 out of 5 stars

Alpha Pro had made my international…

Alpha Pro had made my international moving twice and I have no regrets. They are amazing and very profesional. I am very happy I choose them. I highly recommend them.

May 17, 2022
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you so much for your lovely review! Let us know if you need our assistance later and we will be around to help!

Rated 5 out of 5 stars

France to UK relocation

I hired Alpha Pro Removals for a relocation from France to the UK. From the sales rep to the movers, they were terrific. I had a lot of questions which they patiently answered. My move was not straightforward, as there were two drop-off locations in the UK. Everything arrived in the right place, on time and in good condition. They are not inexpensive, but they are well worth the cost.

April 10, 2022
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Reply from Alpha Pro Removals Ltd

Thank you so much for you great review!

Rated 1 out of 5 stars

Stay away from this company if you don’t want your move to turn into a nightmare

What should have been a straight forward move (we were moving only 2 miles away) turned into one of the most stressful days of our lives, thanks to the extremely incompetent and unprofessional removal men sent by Alphapro removals.

The workers just didn’t want to do their job and most of what they did do was incomplete or they managed to damage the furniture (drilling a hole into a cot and damaging our dinning table).
They didn’t take the treadmill as they couldn’t dismantle it and just left it along with 5/6 boxes that just needed to put in the van, even though they decided to do a second round taking only a tv and a mirror in a completely empty van.

They didn’t reassemble a wardrobe and a bed properly, telling my husband to be careful with the bed as they hadn’t screwed it in properly.

The company then charged us for an extra 30 minutes and when my husband complained about the workers spending 45mins on the cot and still not being able to reassemble it they waived it off but only to claim it again 2 months later when we chased up our damage claim on the cot.
The company is now refusing to pay the damage claim saying there is outstanding payment!!!!!

March 19, 2022
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you for you review, however we will not accept 1-star review due to following reasons:

Complete list of items was not provided by the customer to avoid the cost because of this job could not be completed in 8 hrs of service. The Van was fully loaded, and the delivery address was on level 3. With Narrow staircase. Most of the items were furniture. With every furniture to be dismantled and re – assembled.
• Second run was performed with full van – still all the items could not fit in the Van.
• If the customer had given us the clear picture of items – we would have offered 2 vans and 4 porters to ensure the job is completed on one day of service.
• The customer was of course not happy even though she had a chance to decide what should be moved and what not to be moved.
• We offered another quote of 4 hrs – but was reluctant to provide list of items. And then she provided the list of items which turned out to us more on the day of relocation.
• The damage to cot was not notified when our team was around, and the damage had no impact on its functionality. The cost of additional time £30 was waived off.
• The treadmill was dismantled and assembled at the new address by our team. This was not part of your complaint.
• The damage to dining table was not part of your complaint.
• It is unbelievable to say that the second run was conducted only for tv and a mirror despite that fact that customer was around at the collection address and delivery address.
• Customer out of frustration has been trying to bring up one issue or the other.

Rated 5 out of 5 stars

Great Team

Great Team - fast movers and very friendly and professional. a slight hiccup at the end but got resolved so a very happy customer :)

March 11, 2022
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you for your review! Sometimes hiccups happens, but we are always here to cure it!

Rated 5 out of 5 stars

This is the second time I’ve used this…

This is the second time I’ve used this company and would use them again. They were on time, efficient and helpful. No scratches on the walls and nothing was damaged. The rates are good.

March 4, 2022
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you for your review!

Rated 5 out of 5 stars

Very happy, l would definitely use them again.

The crew turned up on time and had such a great energy and the kind of can-do attitude that you want to see in such a stressful day. They were quick, efficient but at the same time very careful with our furniture and boxes. I would absolutely use them again.

March 3, 2022
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Reply from Alpha Pro Removals Ltd

Thank you for your great review!

Rated 5 out of 5 stars

Excellent from beginning till end

I found AlphaPro online. Communication went really well as Simon from AlphaPro was always reachable and helped with everything around volume estimation and customs / boarder for our delivery from Germany to UK. All goods arrived well and got efficiently picked up as well as delivered. The two man have been handling the goods very gentle. Also price wise really fair by what I compared along the way.

March 2, 2022
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Reply from Alpha Pro Removals Ltd

Thank you so much for your lovely review!

Rated 5 out of 5 stars

They did a fantastic job of packing…

They did a fantastic job of packing every single thing up and wrapped all the valuables perfectly. I would highly suggest this company if moving as this was my best experience in moving!

February 16, 2022
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you for your great review! It was a pleasure to assist you with your house move!

Rated 5 out of 5 stars

It was easy to arrange and get the job done

It was easy to arrange and everything from the beginning to the end was smooth and seamless. My move took place on Sunday and Kristina did a great job to arrange the van and staff in a timely manner. I definitely recommend them. 5 star service!

February 15, 2022
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Reply from Alpha Pro Removals Ltd

Thank you for your great review!

Rated 5 out of 5 stars

The move was perfectly done

The move was perfectly done. Professional movers. Did their job well. Truly satisfied. Moving can be stressful, but they helped to reduce the stress.
Had a bed and bench to dismantle and reassemble. Everything was done well.

February 15, 2022
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you for your review! Always happy to help!

Rated 5 out of 5 stars

Excellent Service

We used Alpha Pro Removals to move into our new home via a storage unit. Our movers were fantastic and couldn't have made the process easier for us. They were friendly and meticulous, handling everything from furniture to heavy boxes to a TV with care. It was a difficult route into our new building (with some construction still around), but they dealt with everything brilliantly. Highly recommend and would book again.

February 10, 2022
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Reply from Alpha Pro Removals Ltd

Thank you so much for your great review!

Rated 5 out of 5 stars

Wonderful service

Wonderful service, very fast and efficient. Super clear communication throughout the process and also very cost efficient, would definitely recommend.

February 3, 2022
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Reply from Alpha Pro Removals Ltd

Thank you for your review!

Rated 5 out of 5 stars

Smooth relocation from UK to Germany

We had to plan a tricky relocation from UK to Germany during pandemic times and over the festive period. AlphaPro Removals were a true godsend. From the initial contact and video survey with Simon, who was extremely courteous and flexible with our ever changing needs, to the actual move day with the four guys who packed up everything into the two Luton vans carefully and securely, also protecting the wooden staircase railings, and then on the other end everything was super smooth too.
Extra credit is given for them delivering our mattress and a few other things the night before the planned drop-off, so we didn't have to go into a hotel or leave our cat alone in a new house. We had a custom sofa from Nabru which is like a complex puzzle and those guys pieced it together again. I can wholeheartedly recommend AlphaPro Removals for your relocation to Europe. We are eternally grateful for your help with our move.

January 8, 2022
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you so much for your great review! It`s been a pleasure to assist you with relocation to your new home!

Rated 5 out of 5 stars

Fantastic team

Fantastic team - couldn’t recommend more - Fast, efficient, and friendly

I recently moved to Amsterdam and opted for the packing service. The team arrived on time and packed everything quickly and carefully (zero breakages).

On arrival in Amsterdam they were bang on time and, once again, very quick and efficient

Throughout the experience all members of the team were very flexible. Management in particular were very honest, understanding my requirements and in some cases telling me I didn’t need to pay for extras they were selling

On cost - I believe they were competitive, given I received 4 other quotes. They were certainly the most responsive and thoughtful with their initial reply, offering a direct quote much faster than competitor

Thanks, team!

December 2, 2021
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you for your great review! Working hard & smart for our valuable customers!

Rated 5 out of 5 stars

Efficient moving service!

Nothing bad to say here. The guys were on time, incredibly efficient and were respectful of my belongings and home. Super pleased with the service they provided and how easy they made the move for me.

Customer service also excellent prior to move. Given delays with my flat I was having issues with setting a move date and Kristina was really understanding & accommodating throughout.

November 29, 2021
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you for your review!

Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience. In less the n 2 hours all my stuff was moved to my new apartment. The movers were flexible helpful and professional. They have all necessary tools in case things need to be disassembled and they helped me with packing my last items. The price of the service is not low, I have to admit, but I personally think it was worth every pound.

November 22, 2021
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you so much for your review!

Rated 5 out of 5 stars

Fantastic experience with Alpha Pro

Fantastic experience with Alpha Pro. Initial quote was quite high, but once we discussed over the phone what needed moving, we managed to agree an hourly rate that was excellent value for two men and a big van. The guys were friendly, efficient and careful with my stuff.
My only feedback would be that it would have been good to have received a call from the movers slightly earlier in the day to say roughly when they would be coming, or even an email to acknowledge that someone was definitely still going to come!
But would 100% recommend.

November 16, 2021
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you for you great review!

Rated 5 out of 5 stars

Very satisfied with recent experience

We recently completed a move with Alpha Pro Removals. Overall, good experience and friendly staff.

Some points:
- Friendly staff (Slava was absolutely great at booking us in)
- Very reasonable prices for a move (including additional materials).
- The team are happy to help pack.
- Professional service and insurance on goods.
- Quick turnaround.

Advice: they charge minimum 3 hours, so be sure you use the time well.

November 1, 2021
Unprompted review
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Reply from Alpha Pro Removals Ltd

Thank you so much for your great review!

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