Al’s Hobbies Reviews 112

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Al's Hobbies always provides brilliant service regardless of how big of small your request is. Every time I've been in everyone who's served me has been super helpful. 100% recommend them for anything... See more

Company replied

Rated 1 out of 5 stars

List an item as in stock, take your money then tell you the next day it actually isn't in stock

Company replied

Rated 5 out of 5 stars

A fantastic experience buying for Al’s. People who are incredibly friendly, hugely knowledgable and really helpful. In addition to buying some bits I needed, I probably spent a good hour just chatti... See more

Company replied

Rated 5 out of 5 stars

That rare beast, a real, physical model shop with a vast stock, covering most of the modelling bases and all presided over by the ever helpful, ever knowledgeable, ever charming Ali. I've been buyin... See more

Company replied

Company details

  1. Hobby Store

Written by the company

Started in 1997 by Ali Machinchy Snr, Ali Machinchy Junior and Jane Machinchy. Al's Hobbies began in one small store in Hainault essex. From there it grew into one of the UK's largest independent retailers of radio controlled equipment.


Contact info

4.2

Great

TrustScore 4 out of 5

112 reviews

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Rated 5 out of 5 stars

brilliant company

Very good company to deal with reliable quote for Spektrum repairs and a speedy turnaround. Many thanks

April 29, 2025
Unprompted review
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Reply from Al’s Hobbies

Thanks for the great review, all the team really appreciate it.

Rated 5 out of 5 stars

Great shop

I didn't know the shop but I had read previous very positive reviews. I just have to confirm the positive opinion. I spoke by phone with the owner and he seemed like a very kind and friendly person.

April 15, 2025
Unprompted review
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Reply from Al’s Hobbies

Thanks for the great review Stefano, a pleasure doing business with you!

Rated 2 out of 5 stars

Got the wrong item delivered to my home…

Got the wrong item delivered to my home address, I've been waiting for this item to be delivered for weeks and weeks now and then I get it it's the wrong one, I can't believe it...

March 24, 2025
Unprompted review
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Reply from Al’s Hobbies

Hi Paul, we're sorry for the long wait that you had for your item, it can be the case that pre-order or backorder items take longer than expected. We did inform you of the item we were sending, and made our best efforts to check with you. We have now processed a full refund having collected the item from you in good will.

Rated 5 out of 5 stars

Ali Machinchy's family shop - who knew...

Been wanting a Hanger 9 Ultra Stick 10cc for a while, so I decided to see if I could find a hobby shop within a 30-minute drive that had one in stock. A few calls later, and I am sat-naving my trip to Al's Hobbies near Milton Keynes. The thing that really inspired me to buy this plane was the fact it was re-designed by Ali Machinchy, who is a huge name in the business. Little did I know, that 45 minutes later, I'd be buying this amazing plane from Ali's Dad (Ali Snr) and Ali's uncle in Ali's family shop!!! I was offered a cup of tea within a few minutes of walking in and ended up chatting all things RC with Ali Snr and Ali's Uncle for the best part of 45 minutes, which was a real pleasure - and a real education. As I left that shop, I promised myself that I would never again order anything of any significance online if it was available in-store at Al's Hobbies. Looking forward to my next visit!

March 21, 2025
Unprompted review
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Reply from Al’s Hobbies

Ali is so pleased to read your review, it's very, very, nice to hear such wonderful feedback.

Rated 2 out of 5 stars

Not a great experience

Not a great experience. Ordered a few parts and 1 of those was some spares for a rc plane. The item that arrived had 3 parts, should of all been different but there was a a duplicate and the part I needed was missing. No resolution and no updates

February 14, 2025
Unprompted review
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Reply from Al’s Hobbies

Hi Craig, Apologies that the resolution had not reached you. We have a replacement on order with the supplier that will be sent to you free of charge. As yet, we have not received an eta and the part may be several months away. We have tried to look at other options such as recovering the item from a model that has been damaged in another way, but this has been unsuccessful. When the part does arrive, it will be despatched ASAP and you will receive a notification. We'll update our system now, so you should receive a notification today.

Rated 5 out of 5 stars

What a great model shop!

I have been an aeromodeller for years and have been ordering bits and pieces online from Al's Hobbies for a long time, but today was my first visit to the shop. What an absolute treat it was!
I was met by Ali (Snr) and had a lovely time chatting about models of yesteryear and how the hobby has changed. The shop is very well stocked and as far as Ali was concerned it seemed like nothing was too much trouble and he made my visit a real pleasure! I will make every effort to come back soon for another purchase and some entertaining model chat! Thank you!

March 3, 2025
Unprompted review
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Reply from Al’s Hobbies

It's wonderful to read this review Ian, thankyou very much for taking the time to write it and we look forward to seeing you again soon.

Rated 5 out of 5 stars

It was nice to walk into a friendly…

It was nice to walk into a friendly shop with an owner that was really knowledgeable about rc. I found the pricing to really good and their website really easy to navigate. The only downside is the lack of parking but there is a Aldi and a Tesco one minute walk from it.

January 11, 2025
Unprompted review
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Reply from Al’s Hobbies

Thanks for the 5 star review Michael, we like to make it aware that there is parking nearby as you say for lidl and tesco customers. Our pick is the bakery at lidl if anyone is visiting the store.

Rated 5 out of 5 stars

Great shop with very friendly staff…

Great shop with very friendly staff bought my grandsons FTX outlaw for him and will be purchasing my arrma Gorgon from them as well . Milton Keynes one and only RC/model shop .if they haven’t got it in stock they can order for you .

November 15, 2024
Unprompted review
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Reply from Al’s Hobbies

Thanks for this great 5-star review!!!

Rated 5 out of 5 stars

It's great to find a place where they…

It's great to find a place where they know and have done the hobbies for years and can guide from real wisdom.
The devil is in the detail on things and that makes it worth the visit over just buying online

December 23, 2024
Unprompted review
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Reply from Al’s Hobbies

Thanks for taking the time to write this great review Scott, all the team here really appreciate it. We hope you have a great Christmas and happy new year!

Rated 5 out of 5 stars

Fully recommend

When I contacted Al's hobbies by phone to ask for a charge cable to to be made up.. It was no trouble at all... I confirmed the request by email, was given the price and 2 days later they're with me, neatly soldered, correct length of the cables, connectors as requested and the agreed awg.. Noting that their pricing is pretty keen across the board,
I fully recommend. 👍🏻

December 19, 2024
Unprompted review
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Reply from Al’s Hobbies

Thanks for the great review Marcus, we were more than happy to help, glad your happy with the resulting product. Hope you have a fantastic Christmas and Happy New Year!

Rated 5 out of 5 stars

Great help

Great help. Pointed in the right direction for RC multi charger.
Placed order, item arrived next day.

December 9, 2024
Unprompted review
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Reply from Al’s Hobbies

Thanks for the five star review Hilary, we were more than happy to help. If you ever need assistance in future, just send us another email or call the store. Hope you have a great Christmas.

Rated 1 out of 5 stars

First time I’ve used this company and…

First time I’ve used this company and it will be the last. No issues with the company per se but the staff have some kind of anger issues.
I made an online purchase and was surprised that there was no auto acknowledgment confirming the purchase and no order number sent to my email address. At this point I should have realised I could have possible problems.
I called the company today asking for details regarding the shipping company used and tracking number if they had one. At first the staff member I was talking to seemed polite and helpful, then after I informed him why I called it was like turning on a switch, not abusive but loud and somewhat aggressive, not what i would expect having called for information regarding a shipment.
Not what I would call good customer service.

November 27, 2024
Unprompted review
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Reply from Al’s Hobbies

Hi Richard, our sincerest apologies that you were not happy with the level of service provided. Our system does automatically send order confirmation and shipping updates, so perhaps this went to you're spam? The matter will be discussed internally, but I will say we have had some internal phone issues recently that has on occasion lead to poor reception that can make the operator inclined to speak louder to try and overcome it. I'm not saying this was definitely the case, but may have added to the situation. Again our sincerest apologies, we do aim to offer the highest levels of service as one of a few remaining traditional high street model shops left and do make every effort to assess when standards fall short.

Rated 5 out of 5 stars

Great shop

Great shop, very helpful and knowledgeable people, with some really interesting vintage stuff. Definitely worth a visit.

October 2, 2024
Unprompted review
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Reply from Al’s Hobbies

Thanks for the great review Robin, we all really appreciate it.

Rated 5 out of 5 stars

Really interesting shop to visit

Really interesting shop to visit, very helpful and knowledgeable staff. Great choice of both radio control and plastic construction kits. Highly recommended

September 21, 2024
Unprompted review
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Reply from Al’s Hobbies

Thanks for the great five star review!

Rated 5 out of 5 stars

Always my number one choice for all…

Always my number one choice for all aeromodelling needs, great prices with fast delivery. Highly recommended.

September 13, 2024
Unprompted review
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Reply from Al’s Hobbies

Thanks for the great review Roy, all the team here really appreciate it!

Rated 5 out of 5 stars

Thanks Gary!

Had what I thought was an impossible problem through my own lack of knowledge..Gary was very patient and helpful and fixed the problem on the phone with me ..not for the first time !

September 1, 2024
Unprompted review
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Reply from Al’s Hobbies

Thanks for the great review, we really appreciate it. It was an absolute pleasure doing business with you and we hope you have many hours enjoyment from your new plane.

Rated 1 out of 5 stars

No reply, no goods

Paid for order on 13 August. It is now over a week later. Nothing has been received and an email sent has been ignored.

August 21, 2024
Unprompted review
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Reply from Al’s Hobbies

Hi Pete. We're incredibly sorry, but we either haven't receive your email or it has been overlooked in error. The item was ordered from supplier within a day or two of you placing it with us. However their systems have been down for several days. The rep has just told us that things are once again up and running and our order is on it's way to us. We will notify you if we do not receive the item from them and can of course offer a full refund if we are unable to supply.

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