ALTERNATE.de Reviews 

Always perfect servise, used sever times never any problems. Recomend to all

Awful service. Advertised the fridge for €219.99 and then charged me €299.99, tried to contact them and not received a response and they have now increased the price to €299.99 on the website. Will not shop with them again and I recommend that you do not either.

Offers products that are not in stock, and besides accepting the orders, later inform that they are not available. Besides putting refunds; the experience is the same: sells and don’t deliver. Avoid

my `go to!` website for pc parts...10/10 for pricing, delivery time and customer service.

I would definitely recommend these guys so far. I spoke to their email support (Frank) immediately because I needed help configuring a PC together and I’m not very tech savvy in this sense. He literally helped choose all the components and even altered and changed a part in order to suit more what I wanted (WI-FI adapter) They even go as far as helping with choosing monitors, adapters etc. Getting a PC can be really time consuming and confusing, but they will help you with everything, if you just ask! Frank is the guy!

We were worried to buy as reviews were mixed but our experience could not have been better - shipping to Austria took 2 days, we bought a top product from Kärcher at a bargain price, cheaper than anywhere else.

I bought two items so far from this store and I'm saying "so far", because my experience was very pleasant. The delivery was quick and when I needed to return one of the items, because I didn't need it, it was quick and efficient through their website. No calls, no waiting, no hassle. Quick delivery and easy returns if it doesn't fit. That's why i chose to order the other item here as well, and delivery was once again quick. This time, I will keep the item and I will definitely look at their store again when I need more equipment.

Purchased from this site for a 1st time.
Nothing to complain about. Delivered good to Ireland within a week. Well packed. Great customer service

Do not order here!!

I ordered a laptop, the order was cancelled because we had a disagreement in 2018 that was solved through paypal. After asking why the order was cancelled I was asked to stop ordering, because they dont like paypal escalations. The reasson for the escalation was that we paid them to take the waste with them which they did not do (washing machine).

By the way the final resolution was a voucher, so they invited me to order again. Simply put an unserious company that puts customer service lowest and profit highest.

As an answer to alternate its reply: the voucher was accepted and even used!!! I did not make any more demands and accepted what the neutral party (paypal) decided. The full problem: the washing machine was hit against the balcony, the man delivering it did not listen and drove off, the waste was not taken (we paid for it, though not seperately listed on the invoice) and it was delivered late. Paypal decided in Alternate its favor because the extra service (waste) was not seprately listed and the balcony was insurance for which the delivery person would have had to paperwork instead of run off. The vouched was accepted for the late delivery.

My advice to all people stands do not order here, if you get into an argument and ask an external party to have a neutral look they wont do buisness anymore (without informing you until your next order).

Very bad customer service and delivery.. delivery in Koblenz mayen area is handed over to unprofessional team. No proper feedback or response from customer service

Bought a Xiaomi Redmi Pro 8 128 GB in December 2019 for 250 EUR - in cca May 2021 the phone stopped working it gave a peeping signal and it wasn't possible to hear anything in the mic anymore or make calls. Phone was sent in under warranty on 20th of May 2021, I waited almost 2 month to receive an answer from the customer service that the phone can't be repaired and can't be replaced so they offered me 150 EUR as a compensation. I wrote back that I'm not accepting a partial refund as the phone was still under warranty and stopped working so I requested either the full amount refunded or a replacement phone with similar capacity. No answer via e-mail, via phone they told me this is not possible. I've sent an e-mail again that until 16.07.21 I'm expecting either a replacement or the full refund, if not I'm contacting my lawyer. During this to solve the case I tried to contact them via phone and almost always had to wait btw 30 and 45 min minimum in the waiting line, that's just too long - slow customer support here. For your reference:32416478 / 454585954
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Update: after receiving a full refund I've amended the star rating from 2* to 4*, but I must say this took some effort from my end and a lot of energy to receive this outcome. Unfortunately I won't order my new mobile phone from Alternate.

19.06.2021, I bought a computer on this site for 1596.59 euros. Then, the next day, I canceled the purchase. The support team answered me that the money will be returned immediately. But no one returned the money.
During the correspondence with the support service, I was also promised that the money would be returned. And they even said that the transaktion was made on June 23rd. But more than two weeks have passed and there is no money. What's next? Contact a lawyer? Or wait?

Utterly useless company which has ripped me off 377€. I ordered RAM for my computer, but then asked to return it without opening the package (which they confirmed was ok). Now, over 7 weeks after I returned the items they still haven't reimbursed the purchase. I've been in contact with them 5-6 times trying to understand what is going on. During the first emails they let me know that these things can take some time, but now they have stopped responding completely.

I do see that there are positive reviews out there, but in my case, their way of dealing with this has been horrible. Stay away from this company.

Really like this website - if nothing else they know how to gamify an experience!

Super tolles Team like it

I love buying from Alternate.de