Alyaka.com Reviews 1,126

I made an order on January 3, but have never received the package! Today is February 18. When I checked the Royal Mail tracking number it showed that it was delivered to the PO Box. I have not received the package and the local post office said it has even not arrived in my country. I texted many times to customer service and never get an answer! I will not order from this website again.

I have been ordering with Alyaka for a bit over a year. They are usually slow in dispatch and slow in responding to emails / chats. At times, they made me wonder if the company had shut down.

I had been patient with every order. But it seems they are getting worse in time - my last order was made in late Nov and it only arrived on 30 Dec. I ordered 5 items and only 4 items were included in the shipment. 0 response from customer service regardless of how many emails and chat messages I have sent. Order with precaution. You have been warned.

Horrible customer service!
I’ve placed my order 28/11/2022 but I haven’t received my order yet.
I’ve contacted their customer service by email, but no reply.
The only way to contact them are only emails and chat on website. Their online chat is useless as well because it’s just automated response.

ORDER #1380
Placed on 30/11/2022 with £15 next day delivery charge. It is not delivered till now (08/12/2022). Only option to contact them is email through support and no reply received for any emails. Spent £109.40 and received nothing. Is it bogus company? May need to contact the bank to get the money back

I placed an order 28th august spending £470 and still my order hasn’t arrived , emailed many times and keep being told there on back order.Finall on the 35/11 I received a email that they’ve been dispatched but when I check the delivery tracking , nothing exsists I think I’ve been scammed and can’t even log on now so dint shop with them ,

Placed my order last weeek received order confirmation but no shipment confirmation as of today. Tried to contact online chat no one ever responded, sent emails to customer care, no one responded. Just keep being ignored. I m stating to get concerned , not sure if any one has had same experience and if they eventually replied?

What really turns me off a company is when you try to contact them but they won't reply. Placed an order last weekend and it is still showing on my account as unfulfilled. Makes you wonder if the items are even in stock.

Made an order, but never received any confirmation. The customer service never answer. I wonder if this company really exists?

Amazing company always buy from them 💕💕

I have been ordering on the site for several years and every time I enjoy the service and shopping experience. Quick delivery & good selection of brands

Always happy to shop at Alyaka. Last time I got Happy Birthday discount code :) 25% off not bad at all! Please continue to bring in more good brands. Will always be glad to shop more.

Fast delivery and easy to use website, although the products were not quite right for me I cannot fault the site's overall ease of use.

Happy customer! Alyaka stocked an item I really wanted to buy and purchasing was quick, easy and I love the product!
Will use the website again.

Ordered from Alyaka several times.Everything is well wrapped and turns up very promptly. Probably too much of packing materials but at least all products arrive intact.

Anna was wonderful today helping me out to sort out an issue with my order. Customer service chat is very easy to use. No waiting time whatsoever and in a few minutes all of my questions were answered. Fast and very efficient

I placed an order two weeks ago. I received a receipt for my order. I have not received the products, despite the 3 working days delivery. I have sent numerous emails and have stayed on their “online chat” customer service for over half an hour at queue number 1 to no avail. There are far better companies to order products from. I am now contacting my bank to retrieve a refund.

Brilliant!
Amazing customer service. I managed to sort out my issue via Live chat in less than 10 minutes. Thanks a lot!

Package never arrived, customer service were rude and then ignored any further communication... for months! You'd hope people would show a bit more understanding considering the price of the products

I placed my order on 7th August. It appeared that one of the items had to be back ordered. It is quite frustrating that there is no note on the web-site to indicate that the product is 'out of stock'. So you will only see that items are not available after placing the order, in the confirmation email. This misleads customers, assuming the order will arrive within 2-3 working days. But it never does.
For 4 weeks I have not had any further communication about my order. But reading through a number of reviews here I saw that Live Chat options seems to work really well. I have just contacted the company and in 3 minutes Anna checked and explained to me what is going on. Great customer service from Anna, poor service from Customer service email team.
I have been buying from this web-site for 5 years, and it is first time I have encountered this problem.