Brilliant service Great prices on the Lego they sold All sealed new and not resealed returns with missing minifigures which is great and as hoped. (You don't want resealed returns which i ha... See more
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I accidentally mixed up Alza with another company that I ordered from when I wrote my last review. I see my mistake based on their reply. I apologize. My experience with Alza was actually wonderfu... See more
Company replied
I had no interaction with the company other than website navigation, ordering, and delivery. These all worked well. I appreciate that they have Google Pay as an option. I have 4 stars of praise f... See more
I ordered my new Galaxy S26 and it was delivered super-fast — I received it in two days. I could also follow all the updates on my order on the website. Everything came as expected: the new phone arri... See more
Company details
About Alza.de
Written by the company
Alza
Vor 30 Jahren gründete ein damals erst 18-jähriger Unternehmer Alza.cz als kleiner E-shop zusammen mit einer Gruppe von Freunden.
Aus anfänglichen Erfolgen und einem stetigen Bestreben nach Kundenzufriedenheit wuchs das Unternehmen in Tschechien und der Slowakei zum größten Multichannel Player mit:
- Euro 1,8Mrd Umsatz (2021)
- über 2000 Angestellten
- über 60 eigenen Filialen (Abholshops mit Showrooms)
- einem eigenen Netzwerk von knapp 1700 Abholboxen (AlzaBoxen)
Seit einigen Jahren ist nun Alza auch in Deutschland, Österreich und Ungarn (mit eigenen Landesgesellschaften) aktiv am Ausbau der online und offline Präsenz – mit dem erklärten Ziel alle Kunden mit dem bestmöglichen Service, günstigen Preisen und größtmöglicher Produktvielfalt zu begeistern.
Contact info
4.7
Excellent
17K reviews
Asks customers to review
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Quick delivery
August 7, 2024
Very fast processing and shipping.
August 4, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My first and last shopping with Alza
I had to oder iPhone 15 from Alza.at yes I get got it but the packaging outside look really like it not 100% new then I returned the oder … what get Alza Service return my Oder again to me as they found the iPhone15 I returned not the same Serienummer WTH i was really under and worried returned the same iPhone15 what get from Alza package! I had to fine the reason what happened by my self called write the email WhatsApp to Alza but .. they never give me a right answer after a week long I found what about Seriennummer what I get from my bill and the Iphone15 what get from them it not right! I checked with apple seriesnumber from Bill it never existed! How they can give me this bill ? And iPhone15 the Seriennummer what I get from them it right exist by apple
So what s meaning I can find they reason by my self and fighting to get my money back !
After soon 2 weeks finally I get my return bill !
My return is completely finished.
And after soon 2 month I get again the email from Alza what….. they give me a reason I don’t pay my bill ! So I need to pay WTH again 🤬 I really never had this situation with online shopping this Alza made me scared to shopping online !
So I need to contact them service again sent they my returned bills and all what I had to show them that my oder was completed finished! … after that they write to me sorry please ignore our email. What is that ? What they want from me !
Soooo long story of Alza they make me really scared to online shopping what happened with me what Alza can Heal with this situation?
Before I think I never what write this story to review but after I get email what I need to pay again I don’t what’s keep this story anymore!
Please you guys be careful what you oder from this Alza
August 3, 2024
Unprompted review
Reply from Alza.de
Hello.
First of all we would like to apologize for this situation.
Whole issue was caused during shipping your order at our warehouse where the phone was shipped with wrong serial number.
Unfortunately due to this error your return was initially rejected because of the mismatch of serial number.
After that the situation was rectified and the return claim was processed accordingly, payment was refunded as well.
Unfortunately later on due to miscommunication on our part, the request about additional payment was accidentally sent to you, instead of respective customer.
I would like to assure you that this situation was resolved and everything is in order on your part.
On behalf of our company I would like to deeply apologize for this situation and complications that it has caused to you, and I assure you that we will do our best to avoid any similar situation like this one.
Thank you.
Kind regards Tatiana
All good
Got what I ordered, in a good price, before it was available in a bigger store.
August 2, 2024
Super fast delivery
Very fast shipping. I purchased a phone and totally satisfied with the product.
July 17, 2024
Excellent service from order to delivery
Excellent ordering and order follow up process. Very good communication by Alza.de of the situation of the order. Fast delivery. Alza used a good courier and material was well packed and as promised. Price was also excellent.
July 11, 2024
Great very nice service i will buy…
Great very nice service i will buy again if i get discount 😀
July 11, 2024
top Service
July 11, 2024
We ordered a coffee machine from…
We ordered a coffee machine from alza.de It arrived in just 2 days, the packaging was good and the delivery was very fast..
July 3, 2024
Excellent service.
Excellent service.
Increase the assortment, as in the Czech Republic.
Everything will be great.
July 3, 2024
Schlecht Erfahrung...for a small…
Schlecht Erfahrung...for a small mistake I did take a trip until Berlin for 9hours
June 24, 2024
Reply from Alza.de
Wir bedauern Ihre Bewertung sehr!
Wenn es sich um eine Bestellung mit der Nummer 509067314 handelt, sehe ich nach Überprüfung sowohl im System als auch beim Spediteur, dass dieses Sendung am Fr, 07.06.2024, 16:30, Deutschland abgeholt wurde. Wir haben Sie auch darüber informiert, dass eine Lieferung an einen anderen Lieferort nicht möglich ist. Wir haben Ihnen alles per E-Mail geschrieben.Sie wollten die Lieferadresse ändern und der Spediteur hat uns bestätigt, dass dies nicht möglich ist. Wir haben Ihnen das alles geschrieben. Danke für Verständnis und mit freundlichen Grüßen Monika
Great price and fast delivery
June 22, 2024
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