AlzProducts.co.uk Reviews 

437
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I had a very disappointing experience with this company. I contacted them regarding a fault with a doll I had purchased, only to receive a rude and highly inappropriate response. The reply made comp... See more

Rated 2 out of 5 stars

I needed to exchange a TV remote control. Royal Mail tried to deliver the first one I ordered but it hadn't been collected, I didn't realise till I chased it up myself. Poor dad was struggling with hi... See more

Company replied

Rated 2 out of 5 stars

I ordered a telephone for my mother who suffers with mild cognitive impairment. The order and delivery went smoothly enough but when I installed the phone I couldn't lift three of the dial buttons to... See more

Rated 3 out of 5 stars

The item we ordered came promptly and was quite well packaged, there was crushed cardboard on one corner wher it seemed to have been pressed down so it would fit into the bag it came in. The item wa... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store
  2. Wellness Center

Information provided by various external sources

AlzProducts are a specialist retailer of disability aids for people with Alzheimer's & Dementia.


Contact info

2.2

Poor

TrustScore 2 out of 5

437 reviews

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No recent history of asking for reviews

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2.2

All reviews

(437)

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Rated 4 out of 5 stars

Fantastic, wished I'd know about this site sooner.

I found this web site after my Mum had gone into full time care, I wish I could have found it sooner as there is so much helpful stuff. I bought the phone for outgoing calls as Mum was ringing family members at all hours as she didn't understand day and night. Now the extended family can ring my Mum and everyone is happy.

May be not the cheapest but balanced against health and happiness of the person with memory problems this web site is fantastic.

Wish we could find you more easily, I'll be telling my local carers support group about you.

January 13, 2014
Unprompted review
Rated 5 out of 5 stars

Signed, sealed, delivered and exactly what we ordered thank you.

We looked for a product that would help our aged father cope with reading the time and knowing what day of the week it is. This not as straightforward as it sounds as he has reduced vision and significant hearing loss as well as increasingly evidence of alheizmers. Your product addresses all these issues and together with the ease of ordering and prompt delivery we would wholeheartedly recommend your service.

January 9, 2014
Unprompted review
Rated 5 out of 5 stars

Quality product, wish I had found it years ago

Purchased for my father's Christmas, but sadly his dementia is so progressed he cannot not really get the benefit from it. I wish I found it years back when he was more able to use his hands. I would recommend this product for quality and functionality. It was also nice to know that someone had put so much thought into creating something that would give people with dementia some enjoyment and hopefully comfort.

January 6, 2014
Unprompted review
Rated 1 out of 5 stars

No order after 11 days since order placed

Placed an order on 26 th December it is now 6 th january 2014 and have not recieved my order. I have not had any contact from the AlzProducts in all that time. Would not use these again.

January 5, 2014
Unprompted review
AlzProducts.co.uk logo

Reply from AlzProducts.co.uk

Hello Michelle, it's Tom here from AlzProducts.

I'm sorry that there's been confusion over when your order should arrive, at AlzProducts we had a short Christmas break this year. We were closed from Christmas Eve, until today, January 6th.

We tried to make this closure as clear as possible for customers, and it was mentioned in the following places on our website:

- On all product pages under the "Christmas Delivery" tab
- On our Delivery & Returns page
- In the shopping basket there is a sentence in bold letters stating: "Your order will be delivered by January 10th".
- At all 3 stages of checkout the "Estimated Delivery Date" would of said 10th of January

Finally, your Order Notification email would of contained the estimated delivery date of the 10th of January, this email would of been sent to your email address when the order had been placed.

I'm sorry that you were unaware of our closure, but the good news it that your order is packaged & ready to be shipped today, so it should be with you by Wednesday at the latest.

Thanks for your understanding Michelle.

Kind Regards
Thomas Murray
Managing Director

Rated 5 out of 5 stars

Excellent service will use again.

Had a postal problem caused by The Post Office losing a parcel a couple of days before Christmas but AlzProducts sent a replacement to arrive next day delivery without the charge, I was thrilled. It meant a lot to me as this was a Christmas present for my elderly mother which she was thrilled with on Christmas Day. A BIG THANK YOU to Tom at AlzProducts for arranging this efficient service.

January 2, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent quality, service and value for money - what more can you ask for.

The walker was purchased as a present for my mother who is gracefully coming to terms with her increasing mobility issues. The walker arrived on time and although it was considerably cheaper than others I had seen, both on the net and in shops, this was not reflected it's quality. I tested the walker myself and being 6' 3" felt the walker supported me fine so felt confident it would easily support my mother. I would highly recommend this product.

January 2, 2014
Unprompted review
Rated 5 out of 5 stars

Cracking service

I brought this 'simple' remote for my Mum who's 81 and was really struggling with the normal TV remote, its funny but the remote is never seen until after you buy a TV yet its the greatest and most frequently used tool for Human computer interaction that there is but you do not know what you will get until you open the box! The ALZ remote was simple to set up, by me and Mum has now used it for just 4 days but tells me its great. The need to scroll through each channel rather than use the EPG service is a small loss to the ease at which she uses the remote now so I doubt I will get any more calls saying the TV's not working.

December 29, 2013
Unprompted review

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