AlzProducts.co.uk Reviews 

437
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I had a very disappointing experience with this company. I contacted them regarding a fault with a doll I had purchased, only to receive a rude and highly inappropriate response. The reply made comp... See more

Rated 2 out of 5 stars

I needed to exchange a TV remote control. Royal Mail tried to deliver the first one I ordered but it hadn't been collected, I didn't realise till I chased it up myself. Poor dad was struggling with hi... See more

Company replied

Rated 2 out of 5 stars

I ordered a telephone for my mother who suffers with mild cognitive impairment. The order and delivery went smoothly enough but when I installed the phone I couldn't lift three of the dial buttons to... See more

Rated 3 out of 5 stars

The item we ordered came promptly and was quite well packaged, there was crushed cardboard on one corner wher it seemed to have been pressed down so it would fit into the bag it came in. The item wa... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store
  2. Wellness Center

Information provided by various external sources

AlzProducts are a specialist retailer of disability aids for people with Alzheimer's & Dementia.


Contact info

2.2

Poor

TrustScore 2 out of 5

437 reviews

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2.2

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(437)

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Rated 4 out of 5 stars

The calendar clock helps my parents keep their independence.

The calendar clock is a great idea for people who are beginning to forget what the date is or what day of the week it is. Combined with an ordinary calendar with appointments and visits written on it gives them more independence and security that they know what's going on. My only critisism is that there is a comma after the date (13, June 2014)........why! It is incorrect in the UK and even my parents with Alzheimer's recognised that.
Delivery was quick and efficient.

June 21, 2014
Unprompted review
AlzProducts.co.uk logo

Reply from AlzProducts.co.uk

Hello Susan & thank you for your kind review of your recent purchase.

I agree that the date would be better with the comma after the month, unfortunately we are not the manufacturers & cannot make this change ourselves.

I have passed on this feedback to the manufacturers, & hopefully this will be rectified for future versions.

In the meantime, you could try accessing the menu & changing the date mode to "USA mode", this will display the date as follows June 25, 2014.

While it follows the date, day, year format of the USA, it does also have the comma in the correct place.

Kind Regards
The AlzProducts Team

Rated 3 out of 5 stars

Service - ok, product - not so ok!!

The item we ordered came promptly and was quite well packaged, there was crushed cardboard on one corner wher it seemed to have been pressed down so it would fit into the bag it came in.
The item was smaller than expected, wasn't really worth the money and I am unsure whether to buy from this website again.

June 11, 2014
Unprompted review
AlzProducts.co.uk logo

Reply from AlzProducts.co.uk

Hello Mrs Stevens, and thank you for taking the time to leave a review.

I'm sorry that your item arrived slightly damaged, while most petzzz arrive in perfect condition there have been occasions where they have been damaged during transport.

With this in mind we have just upgraded our packaging so that all our petzzz will now be shipped in outer cardboard boxes, this will ensure that 100% of petzzz arrive in perfect condition.

I know our upgraded packaging doesn't help you on this occasion, but we can send you a replacement retail box for your pet, if this is something that you would be interested in?

With regards to the size of the pet, we do try to make this as clear as possible on our website. We have the pet dimensions on the product page, along with a video of the pet being handled, and we also refer to the petzzz as "kittens" instead of cats. This is in contrast to most other retailers who refer to the petzzz as cats.

Finally, we also have a generous 30 day returns policy, so if you are unhappy with your pet you are welcome to return it for a refund. I have contacted you personally on your registered email address & hopefully we can resolve any issues that you have.

Kind Regards
Thomas Murray
AlzProducts.co.uk

Rated 5 out of 5 stars

Fast efficient service.

I ordered the telephone with space for four photos and a cover plate for the numbers. The handset is nice and bulky and my mother places it back without leaving it off the hook, which often used to happen. It has good amplification adjustment too. I also thought it was a very good price and an excellent product for people with dementia. AlzProducts were efficient and the whole ordering and delivering process went smoothly. Thank You

June 6, 2014
Unprompted review
Rated 5 out of 5 stars

AlzProducts.co.uk provided me with A1 service

I found AlzProducts.co.uk through a google search which was very fortuitous - not only did they offer a huge range of products, they also shipped internationally. My father has alzheimers and I have struggled to find a clock that clearly shows the day, date and time and also a simple to use TV remote control. I was also interested in a telephone and had some problems with the website because of this. However I received a very helpful message explaining from Tom explaining the problem and I was then able to place my order. I must have accidentally left off the street number from my address on my order, but Tom was on the ball to email me to get the correct details and my order arrived within a week. First rate products and first rate service - thank you so much.

June 6, 2014
Unprompted review
Rated 5 out of 5 stars

No more calls from my mother

My mother would frequently hit the wrong buttons on the Sky handset and get stuck on an unavailable channel.

Now, I have programmed the Flipper Hand Set to only go to five channels on Freesat. No more reboots to contend with.

Heaven!

No more call-outs.

I have taped over the green on/off button on the Flipper to avoid my mother getting into standby, which is another problem.

My mother has dementia and finds the Flipper very easy to use.

I control the maximum volume by going into the hidden Hotel Mode on her Panasonic TV.

June 5, 2014
Unprompted review
Rated 2 out of 5 stars

Arrived quickly, but not as shown on the picture!

Good delivery, this clock is shown with no writing on the frame unlike Amazons picture of same clock, so naively I thought it was a plain frame! It came with the makes name on the frame which I could have had from Amazon much cheaper. I do feel a bit cheated.

June 4, 2014
Unprompted review
AlzProducts.co.uk logo

Reply from AlzProducts.co.uk

Hello Lyn, it's Tom here from AlzProducts.

I'm very sorry that you feel mislead with our product image, this was not the purpose of the image. Which was taken by ourselves for marketing use, as the manufacturer didn't have one available at that time.

We will shortly be receiving new marketing images from the manufacturer, and will update our website with these once they become available.

I have emailed you in private to discuss renumeration for your order, & thank you for your understanding.

Rated 5 out of 5 stars

Very happy with clock and quick postage

Clock has improved her recognition of the time of day but only when she remembers to look at it.The next step for your technicians would be to make one that speaks the time of day. Although this could create more problems because my mum would sit there and argue with thew clock because it was telling her the wrong time.
I still find it very difficult to get my head around the fact she is unable to work out morning or night. She may have a 1 hour sleep in the afternoon wake up and be convinced it is the next day even though it is starting to get dark.
I try to get as much information about this on the internet and I am learning more and more how to cope with someone with Dementia, it is very difficult for her and us. Thanks again

June 1, 2014
Unprompted review
Rated 5 out of 5 stars

Peace of mind!

I bought this lockable electrical socket cover to ensure that the plug for the lifeline telephone was not removed from the socket or switched off. It is brilliant. If you have someone in the family with dementia I can whole heartedly recommend this item.
You will find that the service you receive is second to none

May 31, 2014
Unprompted review
Rated 5 out of 5 stars

Wonderful service

The flipper remote control was excellent for my dad who has Alzheimer's. The customer service was excellent, I spoke online to someone who answered all my questions. I would recommend this site to everyone who knows someone with Alzheimer's for the products and the service.

May 24, 2014
Unprompted review
Rated 5 out of 5 stars

excellent

Bought this for my 91year old mum who has dementia. If I'm being honest It makes me feel happier to know it's there for her. A bit like a security blanket. The concept is brilliant.

May 23, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant products and great service

So pleased with the products ordered. Arrived very quickly. The scrapbook was excellent as was the tactile cushion. Will certainly be purchasing other products in the future.

May 21, 2014
Unprompted review

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