Not the first time I had a bad experience I bought a few products in this store within a few weeks. Every time I went there, the same promotion seemed to change, even though I have been told it will... See more
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It’s kind of busy when I arrived in the store but the service what I get from the staff out standing keep it up Good job
Company replied
They give immediate attention and response to you as soon as you enter the store. They answer all our questions very patiently.
Company replied
I needed help choosing perfect size for me It was nice conservation with employee. He helped me enough and after this I ordered my new 16 pro max
Company replied
Company details
- Computer Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Mobile Phone Repair Shop
- Software Training Institute
Written by the company
Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.
Over Amac
Written by the company
Contact info
Roggestraat 13a, -, 6811 BB, Arnhem, Gelderland, Netherlands
- 088-0271140
4.6
Excellent
121 reviews
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Not the first time I had a bad experience
Not the first time I had a bad experience
I bought a few products in this store within a few weeks. Every time I went there, the same promotion seemed to change, even though I have been told it will not. Bought the same product for me and my husband the same week, different days. I have been told different things about promotions, how my data is handled. Furthermore, when rational questions are asked, we have been met several times with the response I can go somewhere else, I do not have to buy here, even when I just had a few simple questions. The promotions shown online change in person, depending on who you talk to. Apple store offers a much better service and much more helpful. Would not reccommend.
April 6, 2026
Unprompted review
Reply from Amac | Apple Premium Reseller - Arnhem
Thank you for your review. We’re sorry to hear that you’ve had multiple negative experiences in our store. That’s certainly not the level of service we want our customers to experience, especially when asking questions about promotions or products.
We take your feedback seriously and will review this internally to ensure our communication and service are more consistent in the future, so customers receive clear and reliable information.
Thank you for taking the time to share your experience.
It’s kind of busy when I arrived in the…
It’s kind of busy when I arrived in the store but the service what I get from the staff out standing keep it up Good job
October 26, 2025
Unprompted review
Reply from Amac | Apple Premium Reseller - Arnhem
Thank you for your positive review! We're so happy to hear you received such good service at our store in Arnhem.
Great service
A lovely young lady had assisted me kindly with a great command of the English language.
July 31, 2025
Reply from Amac | Apple Premium Reseller - Arnhem
Thank you for your positive review! We're so happy to hear you received such good service in the store.
Very good service.
They give immediate attention and response to you as soon as you enter the store. They answer all our questions very patiently.
April 14, 2025
Reply from Amac | Apple Premium Reseller - Arnhem
Thank you for sharing your experience!
New Phone
I needed help choosing perfect size for me
It was nice conservation with employee. He helped me enough and after this I ordered my new 16 pro max
November 5, 2024
Reply from Amac | Apple Premium Reseller - Arnhem
Hi Angelika! Thank you for your 5 star review.
Enjoy your new iPhone!
The worst possible customer service
The worst possible customer service
Location: Arnhem Centre
Rude
Not timely
Bad correspondence
Bad warrantee procedures
they cost me about 700€ and afterwards Apple said they could have fixed it for free
NEVER EVER AGAIN
September 13, 2023
Unprompted review
Reply from Amac | Apple Premium Reseller - Arnhem
Goodmorning Jeroen,
I'm sorry to see that you had a not so fine experience at one of our stores.
However, through the information you provide, I cannot find out exactly what it is about and on what we based this decision.
If you send us an e-mail at care@amac.nl with all the information, we will be able to explain it better.
You may state in your e-mail that you are e-mailing in response to your review here on Trustpilot.
Then your message will reach the right colleague.
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