Amac | Apple Premium Reseller - Breda Reviews 124

DO NOT GO TO THIS AMAC. DO NOT BUY OR REPAIR YOUR PHONE HERE.

About a year ago, my girlfriend dropped her brand new iPhone. We went to this Amac store expecting competent service from an Apple Premium Reseller, but they replaced the screen incorrectly, leaving the phone vulnerable to moisture. In just one week, the weather of this country caused moisture to destroy the camera modules, battery, and trigger severe CPU overheating.

When we returned, they refused to honor the 15-day post repair warranty, said it was our fault, and at most offered to open the phone. They never offered to actually fix their mistake or replace the screen. Our lawyer and a technical expert confirmed that opening the phone would destroy the adhesive seal and all evidence of their faulty repair, making any claim impossible. We were trapped in an impossible loop: proving the fault would have cost more than a new phone, and we had already paid for the phone and the replacement screen. Amac still wanted more money.

We even went to Apple Amsterdam, and they confirmed the fault was entirely Amac’s, that Amac should have repaired the screen, and even contacted them—but Amac never took responsibility. This proves they are just a regular store selling iPhones, with no connection to official Apple support and no ability to provide the same service as an Apple Store. It’s obvious these staff have no idea what they are doing. Every time you ask a technical or difficult question, they stumble, babble, go in and out, and make you wait.

Because of this, this year I got rid of my complete Apple ecosystem and I’m really happy doing that. I was planning to buy the best fully maxed-out MacBook Pro for my studio, but I went for a Lenovo Legion Gen 10 7i, which is far more powerful than any Mac, and an Oppo Find X9 Pro, which has a better camera, battery, display, processor, materials—better in every way. Hardware that actually works. I will never buy Apple or go to Amac again.

I want to start by saying the staff in the shop were polite and professional. However, I strongly feel I was almost scammed by the service process.

I brought in an iPhone 13 with a swollen battery; the rest of the phone looked perfectly fine from the outside. I got the diagnostic the same day, telling me I had to pay €600—basically to replace the whole phone. The diagnosis? “Swollen battery.” Well, I could see that myself!

I asked for specifics because even if I didn’t want to pay the “repair fee” (more like a replacement fee), I still had to pay a €39.95 diagnosis fee. When I asked for more details, the technician just said “well, it has more problems inside,” without any specifics.

I took my phone to an independent repair shop afterwards, and they replaced the battery for a reasonable price with a 1-year warranty. The phone now works perfectly, which makes me seriously question Amac’s diagnosis.

Honestly, it felt like they were just trying to sell me a new phone. If you’re looking for honest and affordable repairs for your iPhone, I recommend seeking a second opinion.

Nice customer service, very polite

attentive staff. shopping and services are very pleasant

It was a good experience because when searching the worker saw that I was looking for something and proceeded to ask if she can provide assistance. I informed her I was looking for a charger and she provided great options to where I found something that would be the best for me in terms of price and longevity. She helped me all the while providing a positive attitude.