I bought an apple keyboard online for my old iPad that was not connecting and went to the store to get it checked and return, if needed. The store was literally empty, still, the person who spoke... See more
Company replied
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super quick delivery and great products!
Company replied
I got my McBook not working Apple sent me Amac as they are the reseller. I claimed the consumer law coverage from Amac and they are simply not replying nor offering any explanation or support. So... See more
Company replied
Perfect order! Came on time for my kiddo!
Company details
- Computer Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Mobile Phone Repair Shop
- Software Training Institute
Written by the company
Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.
Over Amac
Written by the company
Contact info
Wagenstraat 10, -, 2512 AX, Den Haag, Zuid-Holland, Netherlands
- 088-0271400
4.3
Excellent
91 reviews
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super quick delivery and great products!
September 19, 2025
Reply from Amac | Apple Premium Reseller - Den Haag
Thanks for your positive review! We're glad to hear your order arrived quickly.
Click and collect is very quick
December 2, 2024
Reply from Amac | Apple Premium Reseller - Den Haag
Thanks!
Bad customer experience,
I bought an apple keyboard online for my old iPad that was not connecting and went to the store to get it checked and return, if needed.
The store was literally empty, still, the person who spoke with me was maybe not on their best moment. He provided incorrect information and was not willing to help much, it made me feel like he was doing me a favor.
I always had a good experience there before but after this event I decided to go to Apple directly. They helped me with the keyboard and I ended up buying my new iPad and accessories at the Apple store.
Summarizing: a bad customer experience makes you lose clients and potentially new sales.
November 1, 2024
Reply from Amac | Apple Premium Reseller - Den Haag
Hi! Thank you for your review.
We're sorry you had a less pleasant experience in one of our stores. Our sincere apologies for this!
We will pass on your feedback internally.
Reply from Amac | Apple Premium Reseller - Den Haag
Dankjewel!
Customer service not responding and poor explanation at the store
I got my McBook not working Apple sent me Amac as they are the reseller. I claimed the consumer law coverage from Amac and they are simply not replying nor offering any explanation or support. So disappointed with both the product from Apple and the non existing service from Amac.
The technician in the store confirmed the failure and recommended sending the McBook to the headquarter for repair. I also claimed the consumer protection coverage. Now, I hear back that the headquarter could nor reproduce the failure and by consequence invoicing me additional cost. This is clearly not professional and not fair.
1- You committed to call me before doing anything that will bring cost so that I can agree or reject.
2 How comes your technician at the store confirms a failure and the headquarter doesn't. At the end, the customer pays for Amac errors ...
October 31, 2022
Unprompted review
Reply from Amac | Apple Premium Reseller - Den Haag
Good afternoon Mohammed! We are sorry to read that you experienced it this way.
I see in our system that we replied to your email on November 9.
In it we indicated that we need to examine the MacBook to find the cause of the problem before we could take further steps or give you more information.
You are still welcome to send us your MacBook for examination so that we can clarify to you what options are possible.
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