You’re ladies and gentleman take always time for the customers! You never feel like just a “number”! You feel like an individual! That’s hat I call customer service!! And that’s why I’m a customer!... See more
Company replied
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I placed an order in the shop (assisted by a friendly member of staff) because the item was out of stock and I am sorry to say that it was extremely difficult to receive. I had to write several emails... See more
Very bad service, and after-sale service, and customer service, and anything related to service is very unprofessional at this store. I got scammed with €1.200 for an unrepairable Macbook Air with sp... See more
Company replied
Excellent service
Company replied
Company details
- Computer Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Mobile Phone Repair Shop
- Software Training Institute
Written by the company
Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.
Over Amac
Written by the company
Contact info
Westerkade 7, -, 9718 AP, Groningen, Groningen, Netherlands
- 088-0271200
4.3
Excellent
171 reviews
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Reply from Amac | Apple Premium Reseller - Groningen
Thank you for your positive review! We're so happy to hear you had such a good experience with our store in Groningen.
Really bad service
Really bad service! I had a appointment for battery replacement for my iPhone. After reaching I had to wait to talk to someone then a lady came to tell we are too busy so you have to leave the phone here and we will see when we can repair. Firstly battery repair takes 45 mins. She said you are wrong that is not possible. Which is mind blowing because she is even not aware of the process being at AMAC? Then after even Telling her that I had done this before then she said impossible you have not had that from authorised store? In my case it was coolblue which is 1000% better then this AMAC. So she started to argue which is really ill mannered. She even told me that you should have called us in morning to ask how busy we are!! I mean lady I have an appointment via Apple why should I call and ask how busy you are? I will never recommend this place to buy anything. The staff is not good. So much of attitude and no manners at all. It felt that they are doing favour on me. I will also make an official complaint at Apple about this.
February 1, 2025
Unprompted review
Reply from Amac | Apple Premium Reseller - Groningen
Hi Sonam,
Thanks for your review!
We may not be able to help you immediately with some repairs.
This depends on how much time is available and whether the parts are present.
When making an appointment with Apple, these matters are not taken into account.
It is best to always contact the store directly to discuss this.
We apologize for any negative experience you may have had.
Be prepared to wait a very long time for your order to arrive
I placed an order in the shop (assisted by a friendly member of staff) because the item was out of stock and I am sorry to say that it was extremely difficult to receive. I had to write several emails to enquire about it and they only dispatched our order after I asked for a full refund.
September 3, 2024
You’re ladies and gentleman take always…
You’re ladies and gentleman take always time for the customers!
You never feel like just a “number”!
You feel like an individual! That’s hat I call customer service!!
And that’s why I’m a customer!
November 5, 2023
Unprompted review
Reply from Amac | Apple Premium Reseller - Groningen
Hi! Thank you for your 5-star review!
We really appreciate this!
Very bad experience. Don't get scammed!
Very bad service, and after-sale service, and customer service, and anything related to service is very unprofessional at this store. I got scammed with €1.200 for an unrepairable Macbook Air with special edition specs.
Don't waste your money buying from this store, go directly to Apple or any local distributor that respects its clients and their rights.
November 1, 2022
Unprompted review
Reply from Amac | Apple Premium Reseller - Groningen
Hello Aghyad! We are very sorry to see that you had a less than pleasant experience in one of our stores.
Unfortunately, I don't see any data with your Trustpilot review to be able to look up information about this situation.
If you want, you may contact us about this at care@amac.nl . We will then take up your email internally.
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