Amart Furniture Reviews 

30,336
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,555 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable, friendly, and welcoming staff who provide patient guidance throughout the store without ever applying any pressure to buy. People also appreciate the remarkably smooth purchasing process, the excellent range of quality furniture products, and the exceptionally prompt delivery services provided by efficient teams. However, some reviewers were not happy with unexpected delivery delays, extended waiting times, and frustrating issues regarding poor product quality or complicated assembly. A few consumers additionally noted disappointing customer service experiences, unhelpful pickup staff, and difficulties communicating with support channels when trying to resolve problems.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that team members are extremely... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality and wide range... See more

Delivery service

Consumers find delivery service to be positive, frequently noting that the staff is polite and efficient.... See more

Service

Reviewers highlight positive aspects of service, frequently praising knowledgeable and friendly sales staff... See more

Customer service

Customers had positive experiences with customer service, often highlighting friendly store staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an awesome experience buying two Calisto bedside tables, and a massive thank you goes to Tiana for making it all happen. I was in the middle of moving down to Sydney, and Tiana made organising... See more

Rated 5 out of 5 stars

We found the in store experience worked for us. We enjoyed talking things through with an Amart staff member who new what they were talking about, made sure we understood about all the functions of ou... See more

Rated 5 out of 5 stars

I found exactly what I needed online and the instore purchase was simple. I was able to arrange delivery for a small fee, if required. There was a great range of furniture and decorator products, givi... See more

Rated 5 out of 5 stars

SALESPERSON SHOWED ME A RANGE OF PRODUCTS. HE DIDN’T APPEAR ANNOYED WHEN I CHANGED MY MIND ABOUT THE PARTICULAR ITEM THAT I WANTED EVEN THOUGH HE HAD TYPED UP THE FIRST ORDER. HE WENT OUT OF HIS WAY... See more



Company details

  1. Furniture Store
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Decoration and Interior Design Store
  6. Mattress Store
  7. Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(30,336)

4,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Respect with product knowledge

The point of difference was a salesperson (Caroline) who gave us the time and space to decide on the purchase with so much information we needed. Product knowledge, warranty knowledge and appreciation of our color choice and style ensured a wonderful experience.

October 3, 2026
Rated 1 out of 5 stars

Sizes are wrong

Spend over a grand on a mattress and king single bed frame for daughter. Waited 2 weeks for it to come in. Knocked it up the next day and it doesn’t fit the room. Obviously I measured all this before however the specs online and advertised on the product vary greatly from real life finished size. Stuck with bed that only fits the room if the wardrobe door is taken off. Awesome. (Steph was kind to offer me an instore credit so hats off for her service)

October 5, 2026
Rated 1 out of 5 stars

Never again will I buy anything from…

Never again will I buy anything from Amart. Not only do they make you wait when its delivered damaged, BUT also when they get a replacement (2 weeks later), they cant book in a delivery date due to a new system supposedly. I will not recommend Amart to anyone.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

I had an awesome experience buying two…

I had an awesome experience buying two Calisto bedside tables, and a massive thank you goes to Tiana for making it all happen. I was in the middle of moving down to Sydney, and Tiana made organising collection completely stress-free. She was super knowledgeable and professional, going out of her way to hold the tables for two weeks so I could pick them up right after my move. 
Her communication was top-notch, pick-up was effortless, and the quality of the furniture is fantastic—definitely worth every cent. 
Huge shoutout to Tiana and the Prospect team for the exceptional customer service!

October 5, 2026

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