Amazing Moves Reviews 

261
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members who consistently handle personal belongings with exceptional care during the entire moving process. Many individuals also appreciate the transparent pricing structure, the user-friendly website, and the remarkably smooth overall service provided from the initial booking onwards. Some reviewers were not happy with the scheduling reliability, mentioning sudden last-minute cancellations or unexpected delays on the scheduled moving day. A few other people also felt that communication regarding delivery issues could be significantly improved, noting instances where previous arrangements were poorly managed.

What people talk about most

Service

Consumers find service to be positive, highlighting how reviewers consistently praise the team for being... See more

Staff

Customers consistently note positive experiences with staff, highlighting that the moving teams are punctual,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while movers often arrived on time and... See more

Price

Customers had positive experiences with price, frequently highlighting fair rates and transparent... See more

Booking process

People report ambiguous experiences with booking process, as many reviewers highlight that the initial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The mover was very friendly and helpful. They were late and getting accurate info from the staff was difficult, but overall, for price it was a good value

Company replied

Rated 5 out of 5 stars

The office staff (Claudia and Alex) were so helpful from stage of initial query, booking and confirming removals the day before - very transparent on pricing including costs for distance from pr... See more

Company replied

Rated 5 out of 5 stars

Amazing Moves were exceptional. Alex set out the pricing really clearly, responded to all of my queries and coordinated a change in plan at the very last minute. The removal team were also wonderful t... See more

Rated 5 out of 5 stars

Great service! Booking process was friendly and straightforward. My expectations managed throughout. Guys arrived on time and we were all moved into an apartment on the 23rd floor without any hassle... See more

Company replied


Company details

  1. Shipping Company

Written by the company

When you move your house or business, there is nothing more important than having a good professional you can rely on. Amazing Moves are not only trusted relocation experts, but are also determined to give you the best moving experience you can imagine. Equipped with strength, confidence, positive attitude and reliable moving supplies, they can guarantee the successful and stress-free move you strive for. Book a relocation service in London on 020 3970 0488.


Contact info

4.2

Great

TrustScore 4 out of 5

261 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(261)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended very prompt n…

Highly recommended very prompt n trustworthy. Jennifer Pearson n colleagues handling my last minute n emergency light removal transportation was a life saver. Thank you sooooo much.
Sincerely appreciated yr understanding and service are WOW FACTOR. Tq Neil n Dan for helping loading n unloading my items safely.
Cheers
Leya n christopher lambert.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great !

Moved flats in South London today. The 2 men who came (Zlati and another chap) were excellent. They came on time , assessed what needed moving and moved all the boxes and other items very carefully and skilfully. They handled delicate and expensive items very well and packed the Luton van very securely. They then unloaded everything in our flat - all in only 2.5hrs. Booking was easy and rates are very reasonable
Highly recommended the 2 gentleman who came and the team. Thank you!

May 14, 2022
Unprompted review
Rated 5 out of 5 stars

I needed a room cleared in a hurry

I needed a room cleared in a hurry. This was easily arranged, I was told how to sort out the storage arrangements which worked fine. The two men were charming and helpful and arrived on time. All extremely efficient and I will certainly be using them again and would recommend them to anyone.

May 13, 2022
Unprompted review
Rated 1 out of 5 stars

Horrific!

Horrific!
I have not been able to move into my new home for 3 weeks due to Amazing Moves not paying the storage company even though i had been paying them.
I had to pay for a legal injunction for them to tell me where my furniture was. They wouldn't tell me when they could get my furniture to me and then I had two people hang up on me.
Do not use this company!!
I am talking directly with the storage company who are being helpful and are also struggling with Amazing Moves.

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, polite and to-the-point movers, arrived 10 min earlier and finished the job 30 min quicker than the initial estimate, all handled with care, we are super happy, plus booked at a very short notice and for a bank holiday!

April 15, 2022
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Amazing Moves

Excellent. Needed removals at short notice. Amazing Moves were so helpful, communication was really good. The move went smoothly and quickly. Would definitely recommend.

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Easy to book
Great customer service
Team arrived on time were very efficient and worked quickly and made moving house very easy
Very nice people from both the booking side and the manual side

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, better than we envisaged! The polite guys turned up 20 mins early and just focussed on getting on with the job at both houses, no issues! Came with all the required kit to move large items along with protective sheets / blankets.
Great company, great value- thank you!

April 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from two very…

Excellent service from two very professional and friendly movers who arrived on time packed and loaded carefully and did the same unloading. As a woman I felt comfortable and was treated with great respect and courtesy. Will absolutely use again. The move was from London to Oxford and was fairly priced.

April 2, 2022
Unprompted review
Rated 5 out of 5 stars

Smooth move

I hired a van with two men to moved my room belongings. No furniture involved. The two Romanian men load the van under 10 mins and the tall man was very friendly making me feel comfortable as I drove with them to my new place. They unloaded quickly and carefully and with a smile. I will use this company again in the future.
Thank you for a smooth move.

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

efficient and perfect

I ordered the handy packing and removal. The packing is very efficient, every stuff are treated carefully. Good communications. Good job!

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Really helpful guys

Really helpful guys. Can and moved a load of heavy pots in the rain. No complaints. I used the twice. Very efficient and courteous. Would highly recommend

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

Super responsive

Super responsive, coordinating at extremely short notice, and conscientious staff very helpful on site. Thumbs up!

February 12, 2022
Unprompted review
Rated 1 out of 5 stars

Worst experience of my life!

Worst experience of my life! On what is a very stressful day, Amazing Moves decided to delay our move in initially by only 1 1/2 hours, however after moving everything around, less that an hour before the scheduled time they told us they could only do 5 hours later on the evening, after speaking with them on the phone and being spoken to very rudely and disrespectfully they told me they could no longer accommodate our move and hung up the phone. Do not use this company if you need a reliable movers. I have reported them to the Ombudsman so hopefully no one else has to go through what we went through.

February 2, 2022
Unprompted review
Rated 1 out of 5 stars

Scam company/ Left stuff in the street and abandoned us

Scam company. Horrible experience. 2 guys came and were complaining constantly and were rude to us. When after 3 hours we asked them not to be rude they shouted and said they would cancel the job. They UNLOADED THEIR TRUCK AND LEFT OUR STUFF IN THE STREET. Absolutely unacceptable behavior. DON'T USE they are not part of the British Association of Removal companies and the most unprofessional company. We are taking legal action against them.

January 27, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs, not BAR affiliated and left our possessions on the pavement

Absolutely dreadful, avoid at all costs.

The only thing this shameful company are "amazing" at is:
1. completely underestimating the job and sending inadequate crew
2. sending rude unprofessional people
3. threatening you in your own home
4. not completing the job and leaving your possessions on the pavement and you stranded on moving day
5. ignoring any requests for help and claiming false statements.

Like any web searcher I had done my research but bitterly regret choosing such an unprofessional, disgusting and rude company who completely let us down. Just hope someone else reads this and avoids using them and use a professional firm associated to BAR (British Association of Removers) which this company is not. Avoid, avoid, avoid.

January 13, 2022
Unprompted review

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