Amazon Japan Reviews 165

Item arrived with order in a single box with NO protection. The box was damaged - amazon not giving any compensation or option to refund. Amazon Japan is not the same as global amazon - I’ve shopped before in Us, UAE and Australia - all have amazing customer service. Japan has no customer service. Shame on amazing Japan

Review Title: 🚨 WARNING: Safety & Security Risks for Japanese Vehicle Owners (iCarsoft CR MAX)
Rating: ⭐☆☆☆☆
Review Content:
As a certified professional mechanic since 1993, I am raising an urgent alert to the Japanese community regarding iCarsoft's business practices, technical safety, and environmental impact.
1. Violation of "Mottainai" (Environmental Responsibility) In Japan, we respect our resources. iCarsoft markets itself as a "Green Product," yet they refuse to provide spare parts (like replacement screens). When a simple hardware component fails, they force you to scrap the entire high-end unit. This intentional creation of electronic waste is a direct attack on the environment and the "Right to Repair."
2. Cybersecurity Risks for Japanese Cars Japan is a global leader in automotive technology (Toyota, Honda, Nissan, etc.). By plugging an iCarsoft device into your vehicle’s OBD2 port, you are connecting closed-source code from an unverified origin directly to your car’s ECU (Brain). Given that iCarsoft uses a fake "Virtual Office" in Washington D.C. (Davis Building) to hide its true operations in Shenzhen, China, the risk of unmonitored data access via WiFi is a serious security concern for your vehicle and your home network.
3. Safety Compliance Concerns (PSE & METI) Under Japan’s revised Product Safety Laws (Dec 2025), overseas sellers must have a verifiable Domestic Administrator and meet strict safety standards. iCarsoft’s lack of a physical presence in the US or Japan makes it nearly impossible for consumers to hold them accountable for software-induced system failures, which can cost upwards of ¥230,000 (approx. €1,400) to repair.
4. Professional Conclusion A diagnostic tool is a precision instrument. A company that hides behind a mailbox address and refuses to support its hardware cannot be trusted with the complex electronic systems of a modern Japanese car.
My Advice: Do not be fooled by the polished branding. Protect your car, your data, and our environment. Demand transparency and real support.

Absolute useless, cancelled my order, put a hold on my account and I didn't realise it.
The order email was done in English yet the warning email was in Japanese, are they absolutely stupid or what?
Got forced to sign up to the Japanese version as they didn't let me use my native Country's one.
Needed an item in a rush on my travels and they royally boned me over.
Useless, pathetic and stupid. Screw you Amazon

Customer service is terrible. If you talk to them more than once they will give you different justifications for your case each time. Furthermore I ordered an item that was available and had 8 items in stock in December 21st, 2025 and now they tell me that I will receive it on March 11th, 2026. Terrible service, terrible customers service.

Amazon has horrible delivery service and usually I don't get too upset about it.. they often say "next day" delivery, but sneakily change it to next day delivery again the following day without any notification; it's annoying, but usually it's a non-issue. This time however... It's Dec 24, I'm expecting Christmas gifts I ordered on the weekend to arrive before Christmas and it looks good. I get a notification that the presents for my two kids are delivered and a photo of the box at the door. When I get home, I open the box and.. they only put ONE of the two big gifts in! I contact customer support who is like "yeah, looks like we forgot- anyway, here's your refund for that cuz we can't ship it out to you now- have a great day!" like nothing happened... you completely ruined my daughter's Christmas with your sloppy service and are like "Meh, sucks.. oh well!" I've cancelled Prime and Amazon can get stuffed! I have other gifts for the kids, but this one item is what they both really wanted at the last minute - I will never trust Amazon again for important deliveries and I highly, HIGHLY recommend no one else does.

I wish there's option for 0 stars, poorest customer service options ever saw.

It has been about 5 days now and they have yet to charge me or process my order. It is absurd to me why this is taking so long. Non efficient services at Amazon.co.jp is an insult to Japan. They display items as in stock yet it just takes them forever to ship. You can't talk to anyone at customer service it's all AI nonsense and they won't let you through to a real person. This is abysmal. They are just sitting there doing nothing.

I am genuinely shocked at how poorly Amazon handled my order. I ordered the Alps / Japanese Piano Chair (High Low Freedom Type) A-50 / Black from Amazon Singapore, fulfilled by Amazon Japan, and waited almost two months believing it was in stock and would be shipped.
During this time, I reached out to customer service repeatedly, only to receive the same scripted, copy-and-paste replies that showed no real effort to help. Several agents even suggested I should “just cancel the order” — as if the long wait, the inconvenience, and the frustration were completely irrelevant. It felt as though Amazon simply wanted me to give up and stop asking.
Not once did Amazon proactively inform me that there was any issue. If I hadn’t kept pushing and chasing for updates, I would still be waiting today with no information at all.
Finally, after insisting on escalation, a representative assured me that the order would be dispatched and even created a ticket for it. For a moment, I felt relieved. But to my absolute disbelief, that very same night, I received an email saying my order had been cancelled because there was no stock. After two whole months, I was told the item never existed in the first place.
To make matters worse, I had purchased a seat cover from Amazon two months ago specifically for this chair, trusting that the item would eventually arrive. Now I am stuck with a completely useless product and wasted money — all because Amazon continued to give me misleading updates instead of being transparent.
This entire experience has been frustrating, exhausting, and deeply disappointing. Amazon used to be a company I trusted. After this ordeal, I no longer feel I can rely on them. I will think very carefully before ordering from Amazon again.

If an item is delivered to the wrong address there is no way to resolve the problem other than to re-order and pay twice then reject the charge on your credit card stmnt.

I usually get my orders on time and the packaging is good, but sometimes the delivery is delayer or the product is not exactly as described. Customer service replies, but it can take time and is not always helpful. Still convenient for many things, but not always reliable

I have had so many issues with this company. From them wanting me to pay to ship an item back, to having them take out half the refund after shipping it back when THE ITEM WAS UNOPENED. Their policies are heavily skewed towards the seller and not customer. If you don’t know if it’s the right size or do not need it go somewhere else and stay as far away from them as possible.

I am writing to warn other users about a disturbing experience I recently had with Amazon.co.jp.

On March 12, 2025, I used a gift card that was given to me by a friend. The card was accepted by Amazon’s system without any issue. Days later, my account was permanently closed with a vague statement that I had violated the terms and conditions related to the gift card.

I was given no detailed explanation, no evidence, and no opportunity to appeal. Despite being a legitimate user acting in good faith, Amazon refused to refund my balance, return my order history, or even explain what exactly I had done wrong.

I sent multiple formal inquiries to Amazon customer support and executive relations
, but received nothing more than generic, dismissive replies.

This is not just about my account. It's about the danger of centralized platforms taking irreversible actions without transparency or accountability. Amazon acted unilaterally, with no due process, and treated me as guilty without a chance to defend myself.

I have since filed a complaint with the National Consumer Affairs Center of Japan (国民生活センター), and will continue escalating this matter to regulatory agencies and consumer protection groups worldwide.

If Amazon can do this to me, they can do it to anyone. Please be careful when putting your trust, data, and money in the hands of platforms that do not respect their users or their rights.

I just wanted to buy a rare book, something simple, something meaningful. I wasn't trying to cheat the system or cause problems. I had canceled a few orders in the past (because Amazon’s own sellers failed to deliver), and suddenly my account was locked. My phone number was banned from OTP. No login. No support. Nothing.

I spent an entire day creating new emails, even a fresh Gmail, just to start over. But Amazon Japan’s system still blocked me from signing up. “Too many OTPs”? I didn’t even send one today. Is this really how they treat new users?

What kind of company locks you out for trying to give them money? What kind of system treats a paying customer like a threat?

Amazon.co.jp isn’t just broken, it’s hostile. The OTP system is unreliable. Customer service is robotic and cold. The entire platform is stacked against foreigners and good-faith buyers.

I've abandoned the purchase. But the way Amazon Japan treated me? That won’t be forgotten.

Farewell, Amazon Japan. I won’t be coming back.

Amazon Japan is a nightmare for third-party sellers. While referral and FBA fees are standard, everything else feels engineered to squeeze sellers dry.

First, over 70% of search results are sponsored ads, making it impossible to rank without running ads. Then, once you start advertising, Amazon forces you into daily budget increases — either 25% or 100% — using “unspent budget,” which is nothing more than a scam disguised as optimization.

The platform pushes suggested bids up to ¥1,000 per click for major keywords. Competitors follow these inflated bids, and suddenly, no one is making a profit. But who benefits? Amazon does.

When sellers struggle, Amazon steps in with Amazon Basics or their own private-label brands like “Wag,” pricing 20–25% below market to win the buy box. These products are always top-ranked in search — especially in sponsored positions, which Amazon conveniently controls.

To make it worse, Amazon accesses your sales and ad data, uses it to develop competing products, then undercuts your business.

If that wasn’t enough, they randomly flag listings with “high pricing errors” or listing violations, often deactivating your top-selling products. Need help? Expect canned replies and no real resolution for weeks. You're left watching your business crumble while Amazon profits off your hard work.

Amazon Japan is no longer a marketplace — it's a rigged game where only Amazon wins.

If you are in Japan do NOT use their furusato nozei services. I have made 8 orders on December 31st for the total amount of over 150K JPY. Then within minutes I was able to cancel 7 of them however 1 seller did not accept cancellation. Now the funds for all 8 orders are not being refunded as Amazon is saying they do not have control over the furusato nozei sellers and process. The refund has been pending for over 4 months and the customer service experience is one of the worst ones I've had ever. Always same generic mails and calls with same questions without anyone actually looking into how to fix the issue.

. Compared to other regions, Amazon Japan has the worst customer service in the world. It is very difficult to contact customer service, as the option is often hidden or completely unavailable. Even when I manage to reach someone, the response is always the same: "Sorry, we cannot resolve this issue." No action is ever taken, and nothing ever improves.

This is not the first time I have had issues. In my previous experiences, whenever I provided feedback or raised a complaint, I was either ignored or told that nothing could be done. Recently, my orders were split into multiple shipments for no reason, causing extra shipping fees, packaging waste, and unnecessary inconvenience. Despite contacting customer service, I received no real help.

If this continues, I will escalate my complaints to environmental authorities regarding Amazon’s excessive packaging waste and lack of accountability. I expect a proper resolution and a serious improvement in customer service.

I started purchasing in Japan in February 2025. Beside not being able to fix delivery time like most of Japanese online stores, I did not have problems. Then I decided to up-grade to PRIME: disaster! Products which I have ordered with precise address were shipped with incomplete address and never arrived. I immediately cancelled the orders by chat and received cancellation confirmation. Nevertheless, I kept receiving every day for 4 days, delivery notifications. In short, at Amazon Japan, THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING. I had to cancel also directly online (where the order was still active 😱) I was really amazed about how terrible is the organization of a company that, to my eyes, organization was the most important selling point. I immediately cancelled PRIME and all my info at AMAZON JAPAN.

I ordered something as a foreigner and they blocked my account. They said that the full order was canceled and now I still receive emails that the products are delayed.

Also I can now not cancel my Prime account. As they said they should do it, which they did not. I have contacted costumer service many times but they can not help me.

Never use this terrible company again! What a horrible costumer service.

Very poor customer service. Disgrace to Japan. Lack of politeness is on full display. Orders take a long time to fulfill and they list items on their site as "in stock" when either they aren't or they are on backorder. They also list items that apparently for whatever reason can't be shipped to Australia so they make you wait weeks for an email only to cancel your order. So frustrating. Why can't they be shipped here? We want these items and you don't offer them on Amazon Australia. They need to provide better service to their Australian customers and lower their shipping charges.

Dealing with Amazon.japan has been one of the worst experiences I’ve ever had.There customer support is a joke. All you will get is your time wasted, lies and insincere apologies.