Amazon Reviews 45,228

If you are a seller on Amazon, and something goes wrong, good luck at trying to talk to a real person or getting the promised call back. They sent us a 1099k that was over inflated by 22 thousand dollars and litterly hours have been spent trying to reach them for a correction.. guess Mr Bezos is too busy playing in Florida

I ordered a gift for a friend in Hawaii from the UK, and the experience has been extremely frustrating.

The tracking shows the parcel was delivered to a locker two days ago, but there is no information provided about the locker’s location or how it can be accessed.

When I contacted customer service, I spoke first with Azka, who said they would check the issue but then transferred me without explanation. I was then connected to Arman, who insisted the parcel had not been delivered and advised me to wait another day, despite the tracking clearly stating otherwise. Finally, I spoke with a supervisor, Mushini, who told me I would need to contact the courier myself.

I explained multiple times that I am based in England, the delivery is in Hawaii, and there is an 11-hour time difference, making this extremely difficult — yet no alternative support or solution was offered.

At no point was I given clear or practical assistance to resolve the issue.

This experience reflects a serious lack of accountability and customer support. As a customer, I expect help when something goes wrong — not to be passed between advisors and ultimately told to resolve it myself.

I would appreciate this being properly investigated and resolved as soon as possible.

Terrible as usual

I am so angry w/ Amazon!! We bought a dog stroller from Amazon, went to use it the first time, placed our Frenchie in it, and within about 3 minutes the safety straps "both" broke and our dog flip over the front and landed right on her back on concrete! Frenchie's are known to have back problems already so this was VERY bad. We were so worried that she might have been seriously hurt. She went a couple of days not being very active, thus we believed she might have been in pain. So I reached out to Amazon customers service through their chat system so I could document all. "4" times I did this! They said they would remove the product from their site-they still have not. "4" times they said there "concern" team would reach out to me within 48 hours. This happened March 14th. NO word yet!!! We spend thousands of dollars on Amazon. They have made clear to me they just do not care!!! Shame on them!!! Strongly considering Walmart for our new Prime!!!

My credit card was charged for two Kindle items. I don't have a Kindle account. When I contacted customer service, they verified that I had been charged for e-books from two different people in other states using my saved credit card information. They refused to give me the names of the people involved, and told me there was nothing they could do about the theft. They said I should call my credit card company. I later found out that Amazon had been hacked, and that the Kindle scam was widespread. Warning: Do NOT save your payment method on Amazon. If you already have, delete that information immediately.

Just had a visit from a royal mail postman he called to collect 2 parcels , unbeknown to me had been booked for collection by someone at Amazon . Now i can only think that these collections were for 2 parcels i have not received ,they were supposed to have arrived on the 2nd April 2026 but have not arrived at my address , so the question is " Where are they " ? because i haven't got them

Bunker system works really well for smaller size items (circa 50% of Amazon products?) AND particularly if you live in flats/or locations with multi-access communal areas. Postage costs are waived in the main & you have up to 3 days to collect the items from when its delivered. Delivered one day earlier than forecast too.
A really effective system to overcome prior problems associated with when and how items were left for collection at the door.

good, but not that much.

I am extremely dissatisfied with the customer service I received regarding a missing order.

My order was split into multiple shipments, and I successfully received part of it on April 8 using the same address. The remaining package has not been delivered.

The tracking information is inaccurate and misleading. It states that the delivery address issue was corrected in Christiansted, VI, however USPS has confirmed they do not have the package and the last actual scan was in Denver on April 3 with no updates since.

During a call on Friday, I spoke with an agent (name unknown) who told me—after checking—that my package would be delivered the next day. Based on that assurance, no replacement or further action was taken at that time.

This information was incorrect.

Had the correct information been provided during that call, a replacement order with expedited shipping could have been processed immediately, and I likely would have received the items in time for my daughter’s birthday.

Instead, I was advised to wait, which resulted in lost time on a time-sensitive order.

When I followed up, I was only offered a refund. I was then advised to sign up for Amazon Prime in order to receive faster shipping on a replacement, despite there being no guarantee that the item would arrive in time. This is not an acceptable solution, especially considering the issue did not originate on my end.

While I appreciate that the refund was processed by a later agent, the overall experience reflects poor handling, inaccurate information, and lack of accountability.

This experience involved:
- Conflicting and inaccurate tracking updates
- Misinformation from a customer service agent
- Loss of valuable time due to incorrect guidance
- No proactive resolution when the issue was first reported

Due to this experience, I have lost confidence in relying on Amazon for time-sensitive purchases.

I request that this matter be reviewed, including the recorded call from Friday, and that steps are taken to ensure customers are given accurate and reliable information in the future.

I bought gourmet cat food from Amazon as it worked out cheaper than the shop the first batch I got was salmon flavour but it made my cats sick so I thought it was a bad batch I bought a second lot chicken flavour and the same thing happened do not buy as the one I bought from the shop was fine

Amazon's delivery is on time most of the time and customer service is reachable, but the problem-solving process is a bit tedious when issues occur, and the delivery time is occasionally inaccurate. It’s just average, so I give three stars.

Delivery speed is inconsistent. Several times it arrived much later than expected, and customer support was slow to resolve issues. The experience was not good. It works but falls short of expectations, two stars.

Amazon delivery is becoming the worst ever, about 90% of the items I ordered are late and never delivered as promised. When you track a the item delivery it says the item is out for delivery but it stays in that status all day, and the about 10 pm the out for delivery status changes to being late and the delivery is made late in the following day. This has happened so many times and it is so frustrating to me enough that I am thinking of canceling my prime membership.

Genuinely one of the worst experiences I’ve had with Amazon.

Received an item that was faulty on arrival, then had to go out of my way to return it to an inconvenient location because the return options were so limited. That’s already poor enough for a company this size.

Now, despite returning it on 3rd April, I’m being told I could be waiting up to 30 days for a refund. This is ridiculous. Refunds used to be processed quickly, not dragged out for weeks while they sit on your money.

To make matters worse, this was on a Pay in 3 plan, so I’m potentially having more money taken for an item I don’t even have anymore.

Customer service were completely unhelpful and just repeated policy with no attempt to actually resolve anything. After pushing for help, the chat was suddenly closed due to “inactivity” after only a couple of seconds, which felt like a convenient way to end the conversation rather than deal with the issue.

For a company that prides itself on customer service, this was a really poor experience from start to finish.

For people with low end systems that don't support 3d graphics Luna seemed like a great way to work around that limit, so people purchased Luna supported titles expecting to be able to play them on Luna at a later time, then recently Amazon sent out a email that by June this year those titles will no longer be playable on Luna effectively making those games unplayable lost money to the people that bought them, possibly worse Amazon plans to send out a scam temp Luna premium trial which given Amazon's history will likely auto-renew and be impossible to cancel if people fall for it.

Instructions say to put delivery on our front porch.

Apparently this is hard to do for MOST of our orders. Perhaps AMAZON should translate instructions?

I watched an Amazon delivery person take a photo on his phone today. It was on my STOOP. NOT my front porch as instructed. Which I didn't realize until after he left.

I see a lot online about the stressful situations they deal with. But, I am the customer. If you can't follow simple instructions, QUIT.

This is an ongoing issue: Why does Amazon ask for delivery instructions if they aren't adhered to?

Am seriously considering doing away with Amazon.

I often order from Amazon. The materials I order and the colours are often completely different from the picture. The delivery people ring the bell on the door camera, take a picture and walk away.

I would not even rate amazon 1 Star but there is no orther way i can rate amazon less then 1 stat in my opinion amazon a minus 1000 starts for there customer service who do not care what so ever all the customer service care about is how to take the customer money and there dont even care what so ever all there think about is them self no wunder amazon are made of money were there rip there customers off i will now be posting all over facebook and goggle and going to the news papers

BS outfit. I ordered boots, then immediately afterwards realized I'd have a problem if UPS was the delivery agent. I called Amazon CS right away and said if they can't guarantee other than UPS, cancel my purchase. This morning I see a tracking # from UPS. I called CS again and was told cancelling wasn't an option as UPS has the product, BS, it was a tracking # only. Amazon screwed up, I shouldn't need to wait for my refund.