Amazon Reviews 45,206

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, citing issues with missed deliveries, packages not arriving as expected, and drivers failing to follow instructions. Customers also frequently encountered problems with their orders, including delays and incorrect items. The customer service was often described as unhelpful and difficult to reach. Some people were dissatisfied with the product quality, mentioning items that did not work or were not as described. However, a few other people also felt that some products matched their descriptions and that returns were handled without issues.

What people talk about most

Delivery service

Customers consistently express dissatisfaction with delivery services. Many reviewers report issues such as... See more

Product

Clients share ambiguous opinions on product quality and authenticity. While some reviewers praise the wide... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with being... See more

Order

Reviewers mention negative feedback about order. Many customers report issues with orders not arriving, being... See more

Service

Users describe negative interactions with service, citing issues like delayed shipping, unhelpful customer... See more

Based on these reviews

Rated 2 out of 5 stars

I have been a loyal Amazon customer for years and purchase not only small ticket items, but large ticket items like gas engines. It seems that I am returning 10-20% of my purchases because they eit... See more

Rated 2 out of 5 stars

For the love of God, why can they not follow the delivery instructions? Every time they leave the package up against the front door in Plain view of the street ,no matter who delivers it Amazon or an... See more

Rated 2 out of 5 stars

I order quite a bit from Amazon. Usually on a weekly, anywhere from necessities to nonsense and spur of the moment things. Recently purchased a 4 person Excursion inflatable boat with... See more

Rated 1 out of 5 stars

As soon as you write a negative review, uh-oh something went wrong! Drivers cannot follow simple instructions to leave packages in a safe place. Promised next day delivery but 3 days later still not r... See more

Rated 1 out of 5 stars

Why oh why does Amazon allow Market Place sellers to advertise next day delivery when their courier of Choice doesn’t deliver NEXT DAY OR EVEN NEXT WEEK. Amazon BOT just says if not received by x date... See more

Rated 1 out of 5 stars

Been ordering off amazon for several years now and spent a lot of money on amazon. Ordered tv bracket to which after 2days realised didn't need it.. started return and got message off amazon saying th... See more

Rated 1 out of 5 stars

Amazon stole my money. I ordered a pair of shoes online and then decided to cancel but it was too late as the order shipped. I contact the customer service and they told me to just refuse the package... See more

Rated 4 out of 5 stars

Had a few deliveries from Amazon. They deliver when they say they will. Products usually match description and have had no issues with returns. Do find it a bit odd when the delivery says "handed to... See more

Rated 1 out of 5 stars

Well after numerous parcel delays and incorrect information I have decided not to order any further items. My recent orders should have arrived on the 4/4/26. I was then advised it would be by the 8/4... See more

Rated 1 out of 5 stars

I bought a cleansing lotion by Loreal as I trusted Amazon to vet their sellers. However they don’t. What I received was fake and after 2 days use it burnt my face to the extent it peeled I told Amazo... See more

Rated 1 out of 5 stars

The WORST customer service ever! Had fraud on my account where a person put a passkey on my account, puchased a bunch of gift cards and now I cannot log in because the passkey is not connected to my p... See more

Rated 1 out of 5 stars

Amazon has made it very difficult for returns. It used to be as simple as getting a QR code.Now, you have to pay eight dollars for a return or just eat the cost of the product that you bought. Amazon... See more

Rated 1 out of 5 stars

Amazon.it richiede una verifica digitale online, poiché si avvale di un corriere che, a quanto pare, non consegna un articolo. Si tratta di soli 3,95 €. Lo trovo scandaloso.

Rated 1 out of 5 stars

This is the absolute worst company ever. Yesterday I ordered some items for my boat. Amazon encouraged me to continue adding items to my cart and stated that they would all be delivered the followin... See more

Rated 1 out of 5 stars

If want them to follow delivery instruction go to another company.! Numerous times iv complained about were my parcels are left, for them not to do anything about it! Useless!.so far iv been very fo... See more

Rated 5 out of 5 stars

I shop on Amazon regularly. Some items have been great other not quite as advertised, however I have always found Amazon customer service to be helpful & efficient Easy to get to speak to someone. I h... See more

Rated 1 out of 5 stars

My account was hacked and the e-mail and phone number were changed. I have had this account for 20 years. I called Amazon and they said they would get back with me in 24-48 hours. That was over a w... See more

Rated 1 out of 5 stars

Amazon sent my order in good time and it was delivered quickly. The problem was the driver he walked up to the door threw parcel on the porch then walked away, never rang the bell or knock on the do... See more

Rated 1 out of 5 stars

Never work for them. They have ai ruling their platform and closing accounts for no reason. U will lose all your earned money. And they are not reasonable in providing any information about such honor... See more

Rated 5 out of 5 stars

I ordered a pillow from Amazon, and i didnt expect the product to look exactly like in the images + the delivery was very very fast, its my first time when i order something and the next day, it has b... See more

Rated 5 out of 5 stars

I have nothing to say but good things about amazon, an excellent range of choice available at good prices and value for money. With a prime membership you save on the delivery fee which is £4.99... See more

Rated 5 out of 5 stars

Wow, I guess my experience with Amazon is different than most users. I will list the good and the great. I honestly can't think of one bad experience with this company. The Good: *Fair market... See more

Rated 2 out of 5 stars

Spent lots with this company but recently the stated delivery times fail ,next day delivery option and 4 days later still waiting and can't even cancel the order,will not be using again and wouldn't r... See more

Rated 5 out of 5 stars

My trusty go to. Amazon is a must to get some of my key and staple items from everyday to items I can't find anywhere else.

Rated 1 out of 5 stars

Listing showed next day delivery if I had prime, then when I logged into my prime membership the option was gone. Won’t be using Amazon again, always a bad experience.

Rated 1 out of 5 stars

Absolutely fed up with Amazon. Been a prime member for many years. I really can’t justify paying for a prime membership any longer. Almost every time I order something the last year or two it is late.... See more

Rated 5 out of 5 stars

Ordered a kitchen gadget last week and it arrived in two days. Does exactly what it's supposed to do and the price is fair compared to other sites. Worth buying again.

Rated 1 out of 5 stars

Many times recently I have made purchases from Amazon specifically for the date of delivery. I am a PRIME subscriber. Many times I have had the initial delivery date changed by Amazon. When people buy... See more

Rated 1 out of 5 stars

This is regarding order # 111-1994061-1842662. Amazon placed the wrong adress ( left the floor and appartment number off ) and two of my items were lost for some days. I contacted them regarding this... See more

Rated 1 out of 5 stars

Warning ! Do not buy enything ! You will probably get nothing at all. I have paid, awaiting receipt for the order. But nothing happened. I have wrote to the Amazon but i get no answer, I have on... See more

Rated 1 out of 5 stars

Delivered to a wrong address. Customer Services was very unhelpful and why should the customer have to wait 48 hours as nothing will be done Evey time my parcels come from the Weybridge depot I always... See more

Rated 1 out of 5 stars

Well, they restricted my account. Why?? Because I was not receiving my deliveries they restricted my account. I have full cctv footage as proof that nothing was delivered. They sent me a warning last... See more

Rated 1 out of 5 stars

So the people at Amazon had the nerve to tell me I needed to edit my review because it "didn't meet their community guidelines", AKA, I complained about what a corrupt company they are, and how t... See more

Rated 1 out of 5 stars

20+ years as an Amazon customer. Thousands spent. Never an issue… until now. In the last year: • A robot lawnmower arrived with a bag of sand in the box • A faulty vacuum returned... See more

Rated 1 out of 5 stars

Gutted my profile appeal system doesn't work no response from HR or Erc wasn't set up for success was actively mocked hazed and bullied and never got the support I needed all while my mental health wa... See more

Rated 1 out of 5 stars

I have been an Amazon customer for a long time. Recently my webpage has changed. My address is for a house I sold 5 years ago. They say I am not a Prime customer when I have concrete proof that I pa... See more

Rated 1 out of 5 stars

The customer service is horrible! When contacting them about a shipping issue they stated to me that I needed a backup payment because there was an issue with my gift card not having enough money to c... See more

Rated 1 out of 5 stars

I ordered from Amazon Now for the first time and didn’t get the entire order containing 5 different items. There was no way of contacting the delivery guy and neither did he call me. This was my firs... See more

Rated 1 out of 5 stars

Though I have asked over 10 times for Amazon not to charge cards stored on my personal Amazon account for business expenses on my Amazon seller account, big Amazon is going to do whatever they want an... See more

Rated 1 out of 5 stars

trying to return an item is almost impossible !!! tried several ways to get a QR code sent to me. There online system no response Had to call there phone number and get past an AI idiot computer t... See more

Rated 1 out of 5 stars

Corrieri Amazon VERGOGNOSI non si degnano neanche di suonare il campanello..... troppa fatica, lasciano i pacchi all' ingresso magari sotto la pioggia. Altri corrieri più corretti almeno suonano

Rated 1 out of 5 stars

If I could leave 0 stars I would. Amazon ruined Easter. The silverware and cooking utensils aren’t coming today! When I called they said they no control over shipping and can’t tell me what happened.... See more

Rated 1 out of 5 stars

Well my order got delivered to someone else today and the driver didn’t take a photo of where it is so I’ve reported it to the customer service at Amazon get dealt with and it happened with my partner... See more

Rated 1 out of 5 stars

I was told never to use the word hate ! Well I hate this company I would love to see them get investigated or have to close up ! Twenty years military and a senior! I’m trying to get a television... See more

Rated 1 out of 5 stars

Won’t deliver on time, delivery dates keep on changing for multiple products..! I don’t even know how this company hasn’t gone bankrupt yet..! When contacted customer service and asked why all the pro... See more

Rated 1 out of 5 stars

I ordered in Amazon the Chinese Medicine Tian wang bu Xin dan, HeartVigor. They sent me BUZhong Yi Qi Wan, QiVive. NNow I have to waste my time to go and return the product in Wholefoods. I stencils r... See more

Rated 1 out of 5 stars

They handed my package to a mail carrier to deliver the package and they left outside the apartment building and it was stolen, when my instructions was to notify me but I guess they did tell the mail... See more


Company details

  1. Book Store
  2. Clothing Store
  3. Hobby Store
  4. Shoe Store

Information provided by various external sources

Online shopping from the earth's biggest selection of books, magazines, music, DVDs, videos, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & personal care, broadband & dsl, gourmet food & just about anything else.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

45K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Amazon is a terrible organization

trying to return an item is almost impossible !!! tried several ways to get a QR code sent to me. There online system no response
Had to call there phone number and get past an AI idiot computer to get help
there is ZERO CUSTOMER SERVICE AT AMAZON -I would give it a negative 10 if I could

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Counterfeit item received, no replacement, poor customer service

I ordered a Samsung 9100 PRO 8TB SSD from Amazon and received a product that did not match the official product in the listing. The drive had physical differences and did not work.
When I contacted Amazon customer service, the process was extremely frustrating. I was transferred from one agent to another, had to repeat the same explanation several times, and despite clearly reporting that the product was counterfeit / not as described, Amazon refused to replace it or issue a return label because the return window had expired.
For an expensive electronic component, this is unacceptable. Buyers should inspect these products as soon as they arrive and not assume authenticity just because they were purchased through Amazon.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Pending Know Your Customer (KYC)…

Pending Know Your Customer (KYC) account verification!!! What is this bullshit?
I have added all of these forms which I think is a data protection breach in any case and Amazon still won't activate my account. Dispicable!

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

No Help with Hacked AMAZON Account

My Amazon Prime Account was hacked. I have notified Amazon via customer service (twice) and sent email. Customer Service promised I would receive a call from the FRAUD DEPARTMENT ….. that has never happened.

On November 3, 2025, I paid &140 for year’s membership. When account was hacked my Amazon Prime was made inactive and they cancelled Audible account too!!!!!!

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Delayed deliveries

Many times recently I have made purchases from Amazon specifically for the date of delivery. I am a PRIME subscriber. Many times I have had the initial delivery date changed by Amazon. When people buy items from Amazon and specifically need it by a certain date and then they buy it on Amazon website because it says it will be delivered by a certain date and get nothing more than "SORRY FOR THE DELAY" , it is time to start buying elswhere.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Amazon Is Straight-Up Stealing From Customers

I am absolutely furious with Amazon’s service and how they treat their customers.

I ordered a suit, and the order status showed “delivered” — except I NEVER received it. I also never shared the OTP with anyone, which is required for delivery. So clearly, something went wrong on their end.

When I first contacted customer service, they assured me I would get a refund. But after waiting 2–3 days and receiving nothing, I reached out again — only to be told that after their “investigation,” the item was marked as successfully delivered.

I explained repeatedly that I never gave the OTP and never received the package, but they simply didn’t care. Every single time I contacted them — even speaking to a supervisor — I got the same robotic response: “The product was delivered.” No accountability, no proper investigation, nothing.

This is completely unacceptable. If a customer hasn’t shared an OTP, how can you claim the delivery was valid?

Amazon has basically taken my money and refused to fix their mistake.

DO NOT ORDER FROM AMAZON. They don’t protect their customers and clearly don’t care when things go wrong. This feels nothing short of being scammed.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

Strange how a company as big as Amazon…

Strange how a company as big as Amazon and you buy a faulty product and contact the seller and the seller naturally wants a small clip to show the fault so you make a clip and when you come to download it to send it to a seller this big company doesn't have facilities to send an MP4 I'll be back in the MP3 days, come on Amazon get your act together move up to MP4.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Paying for prime shipping is a complete WASTE of money

I have been a prime customer for years and always felt that the membership was worth the money for the 2 day shipping. Lately however, it has been a complete waste of money. I don’t know what happened to Amazon but for the last 3 months everything I have ordered has been late or delayed shipping. NOTHING arrives when it’s say it’s supposed to. I base my shopping decisions on when I will receive the item.l, But Amazon lies and does not keep their delivery promises. Something happened and they need to get if figured out or they are going to lose another Prime customer.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Amazon Doesn’t Care About the Working…

Amazon Doesn’t Care About the Working Man — And the Clock Is Ticking on People Like Josh
Posted April 6, 2026
I’ll be honest upfront: I missed the return window. I know. I owned it. I apologized. But what followed revealed exactly who Amazon is when policy is on their side and you have nothing left to leverage.
The item — a CyberPower UPS, still sealed, never opened, never touched — sat in original packaging because life buried me. My grandfather passed away. My mother was diagnosed with cancer. I was fighting depression, drowning in school deadlines, managing financial pressure, and my car was dead in the driveway with a failed ABS brake module I couldn’t afford to fix. I wasn’t being careless. I was surviving.
I asked for anything reasonable — store credit, account credit, a goodwill exception, something. I wasn’t demanding. I was asking a billion-dollar company to act human for sixty seconds.
Josh, the supervisor I was escalated to, said no. Every way I asked. No creativity. No empathy. No attempt to actually help. Just policy repeated back like a shield.
Here’s what Josh and people like him don’t seem to realize yet: the same technology that’s reshaping every other industry is coming for customer service management too. The idea that a supervisor role — one that amounts to reading policy and saying no — is somehow untouchable? That era is ending. AI doesn’t get tired. It doesn’t clock out. And frankly, in this interaction, it would have shown more flexibility and human decency than Josh did.
Amazon calls itself customer-obsessed. But customer obsession apparently expires with your return label. After that, you’re on your own — grieving, sick with worry about your mother, broke, and being told there’s nothing anyone can do by someone who made zero effort to find out if that’s actually true.
This wasn’t about the money. It was about being treated like a person. Amazon failed. Completely.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

The customer service is horrible

The customer service is horrible! When contacting them about a shipping issue they stated to me that I needed a backup payment because there was an issue with my gift card not having enough money to cover taxes and other fees! I had $56 on gift card and my total was $33! Taxes will not reach $23 so that doesn’t make any sense! Then they logged into my account changing my backup payment method to my mothers card that I had once used without mine or her knowledge and tried to charge her card the amount they took off of my gift card and explained to me sometimes you’re charged twice! What?

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Amazon used to be reliable

Amazon used to be reliable, but they have now made it a chore to get the help you pay for. My recent order was promised for Sunday the 5th, then pushed back twice.
​What’s most frustrating isn't just the delay—it's the 'digital wall' they’ve built to prevent you from speaking to a representative. They have buried the 'Live Chat' and 'Call Me' features behind so many menus that it feels intentional. For a company of this size to hide their customer service behind loopholes is unacceptable. If you can't deliver on time, at least have the decency to let your customers talk to a person about it.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish beware they take money no goods....

Well, they restricted my account. Why?? Because I was not receiving my deliveries they restricted my account. I have full cctv footage as proof that nothing was delivered. They sent me a warning last night and even after speaking to someone today whom advised send an appeal email.. after this they restricted my account. Im happy to advertise everywhere how much these lot scam people they have theifs working for them, then we have to pay the price because we are ordering goods but not receiving. I live on a road where the houses are open even if you leave on my door step someone will steal hence the cameras which record everything. Im happy to share cctv footage to prove my point. All I will say guys these lot are theif they take money no delivery. Yet they state deliverd. I asked for proof of delivery they couldn't provide proof so they restricted me. People beware I have lost out alot of money eith these guys never again I even cancelled my prime membership... rubbish company guys if your not getting ur goods and you tell them they will restrict your account for ordering anything. So better using better company ebay is better than this rubbish.... disgusting attitude absolutely disgusting the way you get treated yet we pay there wages lmao.... also lieing and saying on email i have another amazon account.. I've only ever had one amazon account which I've had for many many many years. So not sure what all the b.s talk is about but I sure would like proof of another account which you apparently have linked any excuse to make other people look bad, yet your company is full of porkies..

April 6, 2026
Unprompted review
Rated 3 out of 5 stars

I ordered a phone case on Amazon

I ordered a phone case on Amazon, and the experience was mixed. Delivery took longer than expected, and the package arrived slightly damaged. The product itself was okay, but not exactly as shown in the pictures. Customer support helped, but it took time. Overall, acceptable but not great.

November 13, 2025
Unprompted review

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