AMC Theatres Reviews 

Zero stars if I could:

Just watched Demon Slayer in the theaters
First off: Movie was awesome!

Second: THE SCREEN WAS CUT IN HALF, BOTH THE TOP AND.BOTTOM HAD PARTS CUT OFF IT

This was pitiful. I know my next watch of this movie will be great full-screen, but screw this crappy theater.

This movie theatre is a disgrace with associates that lack zero integrity. Someone used my card to purchase movie tickets and the customer service is horrendous to say the least. This happend in August 2025 and here I am almost two months after trying to get a response from someone. Don’t bother with the amc contact form online because you will NEVER get a response. If you can buy tickets elsewhere please do because you are in for a disappointment in more ways than one.

45 minutes worth of ‘previews’ before the movie? Why!

This place sucks so hard. We thought we accidentally paid to see commercials. 0/10. Had to add a star to write the review

I went to AMC in Anderson Ohio and the girl who is supposed to take our tickets at about 7pm on the 21st was extremely rude starting off with the word “Really” when we handed her the wrong part of the ticket and ended with screaming the word “left”at us when we were walking that direction. Completely unprofessional and unnecessary as we were nothing but kind to her from the start.

Me and my son are on a "mama and son" date and went to AMC Theater 12 Creve Coeur. 1st we pay too much money for tickets plus burnt popcorn to walk in a movie theater and the movie is blurry and showing terrible to pay 28.00 for a movie. Horrible movie experience

Attended the Rosemont Theatre in Chicago. Staff utterly indifferent- meal ordered took over 35 mins to serve - and even then half the meal was decidedly cold. Supervisor was clueless as to understanding the Customer perspective.

Supergirl Stephanie at Port Chester in NY was a true superhero for my family — greeted us with a smile and helped us navigate where to go and even gave us a recommendation for a future movie! If customer service was a superpower, Stephanie would rule the Earth!

The theater ac not working

The website isnt optimited for mobile. Theres a banner to sign in that i cant get rid of and i cant see the seating selections. So i had to go home and use the laptop. When I added my card I couldn't edit the card when it didn't go thru. Adding it again wouldn't work becuase I wouldnt know which one was the new one I added. Then once i got my other card to work I got a convenience fee of $6 which should have been an inconvenience discount. Im being charged for their convenience. Convenient is going there, buying a ticket and walking in. This experience made me hate this crappy company. No wonder movie theatres are going out of business. If AMC goes bankrupt they deserve it. I will pay extra and drive further to go to other theaters from now on. Peace out.

Discrimination Experience:

Honest review of a horrible experience we had at the AMC Mission Valley 20 in San Diego. My wife and I work very busy professional jobs and our children are on summer break. Our youngest loves movies and we decided to get an AMC A-List membership which allows us to see multiple movies a month for a membership fee. We saw our first me last week and our son wanted to see the latest Karate Kid movie. There was only one theater is San Diego showing the movie and only one time. My wife and I saw that July 3rd was the last day it was showing and July 4th it appeared the movie would not be playing anywhere else. We BOTH took vacation days from work and booked our tickets using the APP. Today we went to the movies and purchased the Karate Kid concession package excited to take our 13 year old.

When we got there he walked quickly to the admission clerk and showed him his ticket on his phone and she told him that he wasn't able to enter because he had to be 17. I told her that the AMC policy was 13 and she said no it wasn't it was 17. She then directed me to the help area and a manager was called. The manager, Dia-she refused to give me her last name, told us that he had to have an ID. He showed her his school ID as he's 13 and doesn't have a California ID. The movie was starting so I asked her if we could just go in. She said no and she said she had to look up the policy. She spend many minutes on her computer helping other people not prioritizing our ask. We were very upset and felt very mistreated. We are US citizens of Mexican decent. We witnessed many people being helped while she tried to find the policy.

After ignoring us I just asked her if we could go it. We were getting upset because we were not 20 minutes late to the movie she told me to relax because the previews were still showing. She then told me that he couldn't go it because he wasn't 17 and after 5 more minutes we were just so upset by her dismissal of us finally she said she found the policy and 13 year olds could be A-List members, but my son and wife were in tears so we just left. We missed the beginning of the movie and decided to leave this business that clearly didn't want us there.

They have a no refund policy for gift cards. The closest AMC theater is 48 miles from me. I asked for a refund and they were reviewing my request and then I never heard from them again despite follow up emails requesting the status.

Poor incident experience of Racism at AMC Empire Times Square New York: On Fri June 13, 2025 Mex. / Indian employee with superman shirt at approxinatly 5:30pm called me fag as I was leaving! Not lowdly but I over heard it. While I am not one: that is Racism and poor experience / managment / social presence.

At that time, there was no one else on duty except him and a colored security guard standing on the side. I guess they must be desperate even for temps if this is who they hire at AMC. While I did not take photo of the midsized fellow as had to rush home. I sent a message to their IG the same day with no reply since.

Stephanie saved two foods for me’!!! She deserves her rewards ✨ PS. Deserves an employee of the month award.

I have been going to AMC Roosevelt Field theater for many years, as well as a long-time movie goer. It is always the most pleasant experience, especially at such a busy location. The staff is always friendly and composed (I've witnessed many patrons being very rude toward them), and I'm amazed at how clean it is (even on a Saturday afternoon). Recently, my seat was not reclining and I asked at the front desk to possibly get a different seat. Chris T. ran to the theatre, and quickly fixed the seat. Excellent customer service.

I’ve been to my local AMC 10 theater for movies in the past few weeks. Going off of their website, all times online are incorrect and when brought to the employees’ attention. I’m told I’m using an outdated or incorrect online address for their box office.

Stephanie is the greatest of all time. 9 years of work. She needs the AMC GOLD diamond list membership for life.

I am constant movie goer of Roosevelt field theaters for 4 years now. But today I saw racism at its finest, my family i were calmly watching the mission impossible movie when my phone vibrated, I was expecting a very important notification, I discretely pull out my phone to look at it and put it right back in my pocket. When I felt two hard tap at my back and a white guest yells at me "put your f****** phone away". I was confused at, who he was talking to because I only looked at it briefly and put it back in my pocket. I told him "who are you talking to i just looked at phone briefly and put in my pocket". After our back and fought, he stood up as if he wanted to fight me but instead he went to a manager and complained that I was threatening him even though he started the whole conflict. I quietly sat back down and continued to watch the movie. Then after 5 minutes, the manager Sam Rappold came into the theater and told me that I would have to leave without here me out about the situation and threatened to call the police if I didn't leave. I was very angry that he didn't even ask me what happened or even ask to speak with me outside about the situation. When the manager was asked what the guest said he just said the guest felt threatened by me a black male but I'm not surprised. The other supervisor Aladen gulmohamd was told about the situation and decided to do nothing as well. So for those who go there if your black just know that management is very racist and will not hear your concerns so beware. This situation occurred at the Roosevelt field amc theater location

Their theatre AMC Roosevelt Field is the worst! This place has rats! I was watching the Mission Impossible movie and saw one run past my feet. Disgusting. The managers are rude and racist. I saw one of the managers kick out a family after they had a verbal altercation with another guest. Previously I saw this guest hit the man from that family and yell at him. When the guy confronted him, he went and got the manager and the manager kicked them out without hearing them out. My husband and I and few other guests tried to tell him that the other guest started it but he didn't listen and he kicked them out. The family was black and the guest was white. He even called the cops on them. I don't think I will be going back there again, I don't want to be on the recieving end of that kind of treatment one day.

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