AMC Theatres Reviews 

I had subscribed AMC Alist plan 5 months back, from 2 months I am trying to cancel the subscription but I am not getting cancellation button at all!! But every month amount is auto deducted unnecessarily!!!

I wrote issue to AMC support team 2 months back, still I didn’t get any response from them.

I don’t recommend AMC Alist as the team didn’t respond to the queries we request !!

Still the amount is getting deducted and I am not finding any solution to it..

I'm retired Veteran. Love my movies. Why play 5 movies over and over. 3 times a day 1 movie. You must be loosing ratings.

If I had option I would have given them zero.Please don't get fooled by good reviews.They make you sign AMC Stubs A membership saying you can cancel it any time then when YOU TRY TO CANCEL IT THERE IS TERMINATION CHARGE WHICH IS VERY HIGH.PLEASE NEVER SIGN THEIR AMC STUDS A MEMBERSHIP NEVER NEVER NEVER AT ANY COST.They are compensation all their losses during covid time by fooling people like this

We ordered at the beginning of the new aqua man movie which is almost 3 hours long, I got the bbq chicken pizza without jalapeños and it came with jalapeños, my friend ordered the classic burger and it never came out, we didn’t get a receipt and asked the people walking around taking peoples orders what the hold up was and if it would be out soon and each time he said it would be out shortly. She never got her burger. Not good service at all.

This review doesn't have a complaint about an AMC theater specifically! It deals with a Corporate decision that affected me. Before covid, my wife & I would go to the local AMC venue to see a movie once a week on Tuesdays (for their discounts) & being retired we pinch pennies, but still enjoy the experience. We had been going for years & never redeemed our rewards because we were slowly building up towards treating our daughter & husband & two children to a "no expenses" day @ AMC. After covid our theatre re-opened & we returned & found out that we had been stripped of all of the value (approx $80) & had nothing left! We asked @ the theatre what we could do about it, & they said that they could do nothing @ the theatre. I tried to reach someone @ AMC (almost impossible) & no one has ever returned an e-mail to me. We didn't spend very much @ AMC each year (about $17 a week) about $800 a year, but they haven't seen anything for almost 3 years from us. I WILL NOT be back until they give me the $80 credit that they stole from me! AMC, you are not getting good publicity & are losing $ every week! Do what's right & I'll be back & all forgiven. Not, then not!

As another reviewer said, "bloodsuckers" is right. Overpriced on every level... can't even have a cup for tap water - you have to buy it bottled... plus, the theater was dirty and poor noise insulation bled over from the box next to us. I'll never set foot in an AMC theater again.

You are charged a convenience fee for ordering tickets online. Sucking the blood of your customers will send your customers elsewhere. There are no movies worth your parasitic prices. Bye.

Bad service, employees are dumber than an ape. My recommendation is to shut down all locations immediately and end yourselves.

Went to a show yesterday at the Factoria Bellevue theater. There was a drunk woman in the backseat and we were right in front of who brought her pal the crown royal bottle and proceeded to drink every minute, crinkling her paper bag when accessing this bottle, and then crinkling the paper bag closed when done taking her swig. I summon help twice, the manager, being a very young girl with obvious little training. After the woman almost fell on top of me onto the floor, the gal who was the manager who informed me she had to witness the events before doing anything finally summoned someone to help her move the lady. I called three theaters and the corporate office for AMC to at least advise and or get a credit for our movie tickets, which were a waste of money and no one answers their phone apparently these days. I won’t be visiting another AMC theater going forward.

We went to the AMC in West Chester, OH on 11/29/23. In the lobby and hallways it was fine but it was FREEZING in the theater. Worse experience we ever had. We won’t go back.

20 minutes of commercial before movie started, I was exhausted already and left.

Stephanie is AWESOME!!!
Always dress up 4 Movies
Love It!!!!!

We had issues with our Stubs account. There is NO Customer Support. You will not be able to find a human being to talk with. You will be referred to their website which does not answer every issue.
So you drive to the theater - maybe somebody there can help answer your question. Alas - they know very little. They give you a phone number to call that refers you to (you guessed it) - the "no-human" line referring you to the website! Really frustrating and unhelpful. For such a large company you would think they could do better! Maybe they will one day get some good AI bots - better than nothing.

Extremely POOR customer service. Can't talk to a person ANYWHERE for an issue with our AMC Stubbs account. Website only provides canned answers that can't/won't resolve issue and Phone lines goto recording saying they have NO phone support. Why have a phone number if no-one answers at all? Save your money, go somewhere else.

I went to see my killers of the flower moon with my pregnant girlfriend and 45 mins in movie she’s very nauseous, we ask to the to refund our ticket bc she’s not feeling good and I’m taking her home. The amc worker refunded me and girlfriend with gift card. AMC worker was really helpful and understanding. I love supporting amc bc I love movies and it’s part of our date night. I’m paystub member and will keep supporting amc.

I was the only person who watched a movie in theater 2 at 1pm today and accidentally left my Coach sunglasses there. The "AMC ghost" must've taken them in less than 5 minutes of me going to my car and returning to get my glasses. It's kinda sad and pathetic that staff have to steal. **If someone who works there is now wearing black Coach glasses with stage coaches on the sides, he or she stole them.** Trifling!

Also, the bathroom had toilet water that had overflowned on the floor and it was kinda dirty. This location is slowly going down hill and it's heartbreaking because it used to be so nice.

Stephanie is amazing staff and made our night ever!

I drove for 20 minutes to see a movie at the AMC 15 in Century City, Los Angeles. It is situated in the mall which rarely visit. It has many food outlets, and I bought myself some food for dinner. This was at noon. When I went to the theater, I was told I cannot bring the food into the theater. Since there was no time to go back to my car, I asked them where they could store my food. Understandably, they said they could not. Instead, they told me I could not enter the theater and gave me a refund. In order to pressure me to buy from their concession stand, since I can’t imagine any other reason to the no outside food policy, they lost at $12 of my ticket as well as any future money I would ever spend in this theater setting. I would never go back to that theater nor to any other AMC theaters. I see about a movie a week.
I would like to note that Chandler, the manager, handled the matter with tact and compassion. I don’t blame him, and blame the policy.

I just wanted to say the movie she came to me was one of the best movies and a long long time about romance and a comedy and have really wonderful acting and a really good script and I would have liked the gun and seeing it again but unfortunately it was taken out of theaters as quick as it was put in. I think it has a lot to do with the age of the actors and actresses in the movie. The film industry does not like especially actresses who get older. They put them in less less roles even though they have just as much talent as everybody else and they don't really look that much older. Let's face it between dirty and 40 years old or 50. People don't really age that much and most of the people at least us the people by the tickets and joy seeing them

they would not get a star if that were a option gross customer service I ordered food didn’t get a receipt and they man refused to give my kids snacks took them see the Barbie movie I will never go back there and will be seeking legal advice of the embarrassment the company has not reached out by email or phone to address the matter and I’ve filled out the online form several time AMC the whole company is gross and I would not recommend going there i do recommend any other theatre but Ward Parkway AMC