American Apparel Reviews 11

perfect products
always on top
but the delivery was slow i have to say
so many products on the website

I bet that many people write bad review but there should be much more good ones with theri abilities to make things going further anyway. How else all that should really be done ? You need to make people to leave good reviews much more often than now for example.

Slow delivery at least my clothes arrived

Their returns process is TERRIBLE! I returned some tank tops that were way too small almost a month ago now and I still have yet to get my money back. I first emailed 2 weeks ago and still haven’t received my refund. I keep being told that she emailed the warehouse to check on the return status and that she’ll get back to me but I still haven’t heard anything. I almost think she never did email the warehouse in the first place and is just lying. The customer service rep is Samantha Peterkin. NOT HAPPY!

Returns process is a joke. It’s taken a week to get an email from boderforce.

They don’t really reply to your emails

Quality of clothing has dramatically declined

I just want to return everything I bought and get my money back. I cannot give my money to a company like this.

I don’t want to rant, just want to warn others. Spend your money else where.

UNACCEPTABLE, APPALLING, DISGUSTING!

I’m so upset a phone bill that’s cost me £109 phone customer services and less than a quarter of a refund.
Say no more.

Long delivery. Sent me two pair of the wrong jeans, and then it took ages with back and forth between the global customer-service.

It probably works fine in the US, but for global customers, it's a mess to figure out how to return parts of your shippings - the forms on their website are either not relevant or you have to write an e-mail to get the correct return-form. Furthermore you need to print and attach the specific form you need to your package again, and the whole process is just a mess and quite a downer. When there's loads of companies who have entered current ages, and have very simple solutions to returning (return-forms included in the shipping for example) this seems pretty old school.

I partly got a refund, but the service, and also quality of clothes is not the same as under the old owners. The clothes just don't feel 100% the same after they've changed to production in China. Sad, as this used to be one of my favorite clothing stores. 2 stars, only because I still somehow like their clothes.

Besides the very very slow delivery, my package arrived in good condition. So don't order if you need it fast... (The people that work in store are actually rude, so ordering online is the best option)

I ordered two velvet pencil skirts on clearance from American Apparel which were supposed to have been delivered on August 15. That's what the tracking info says, at least. Unfortunately I never received any package from them, even though it was marked as delivered. I emailed customer service and some bright, bright Einstein named Jeffrey Perez emailed me the tracking info and that was that. He didn't offer to help or investigate. Smart kid. NOT. Unfortunately I paid for this order with Paypal and escalated it to a claim, but even Paypal are siding with them and probably not going to give me my $53.08 back because it was marked as delivered, even though I never received it

God, dealing with this company has been such a nightmare. All I want is my money back so I don't ever have to bother with them again.

Making an electronic receipt from your stores (in Paris) is a good idea. But using the email address afterwards for spam mail is a bad! As a minimum, you should be asked the choice whether to receive commercial emails!!!

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To days after I write above and 4 attempts to unsubscribe tyour mail spam, I still receive ads from you on my email. F.U. - I don't want your spam mail. I was never asked to receive your spam mail. You are now down to 1 star! This kind of marketing is simply not good enough.!!!!