I would like to reply to some of these…
I would like to reply to some of these statements, and for me that will be the end of a very bad experience.
About a week later, Jason my courier called and advised he was on his way to collect the bike, so I asked Jim for the funds. He said at this point he couldn’t get a loan, which I didn’t understand as I was told it was cash/transfer? I asked him as to why he put a deposit down to secure a bike without guaranteed funds, and he wasn’t able to answer the question
(He did answer you, he advised for some unknown reason he was unable to get a loan with some companies, due to later finding out it was an error in his address)
He also at this point advised that he may not be able to proceed with the sale and if I could refund him his money? I said that part of his deposit would have to go towards paying Jason
(Again this is untrue as Jim was told it was a non-refundable deposit, nothing about Jason was mentioned, you made the arrangements with Jason before any final decision were confirmed with us, a pattern that was to be seen time and time again with you making all the decision. I messaged you about the return of the deposit as you had mentioned having to re advertise etc, and I said that would not cost you anything, you also said about getting the bike MOT, I said you would have to do that when selling the bike to someone else)
as he was making a special trip down to us to collect the bike and at this point Jim proceeded to get slightly argumentative and kept asking for his deposit back.
(As per the law Jim was entitled to his deposit back) I advised that the best way forward would be either to proceed with the bike or that he would have to lose some of his deposit due to Jason’s trip
(Again, we were told it was non-refundable, and it was your decision to contact Jason before anything was confirmed).
Jim at this moment asked for a few more days to get the funds together, which I agreed, and I even tried helping him to get accepted on our finance.
A few days later after delivery, Jim messaged me saying he wasn’t happy with the condition of the bike and wanted to return it. I later that evening called him to talk through the problems as quite honestly the bike was a newly built custom that hadn’t long been finished, so I knew there were no issues with the bike at all. By the end of the phone call, he admitted that the bike not having a rear seat and saddlebags was the main issue, which I explained 3 weeks ago the bike did not have!
(This is untrue, Jim was unhappy with the poor quality of the custom seat which did not fit and was made of fibreglass and no padding, along with a poorly made fender cover which was tied on with a lace. Also, the general standard of the bike, though none of this is relevant as per the law…
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013
state that if I so wish, I can return the goods at my cost for a full refund within 14 days of the items
being delivered.
Jim purchased the bike for £6,495, and I offered to purchase it back off of him for £6,000, but I advised he would need to have it returned. He agreed to this and called Jason to collect/deliver.
(Jim did not agree to £6000, he was told that was all he was getting as the £500 deposit was non-refundable)
Once the bike was returned, I noticed it did not arrive with the logbook and on asking you about this you mentioned you had filled it out with my details and sent it back to the DVLA, exactly what I had asked you not to do.
(I was not asking for your permission about the V5, I was asking what name you wanted as the bike belonged to Jim until he was paid for the bike, and you put up Jim's’s bike for sale without his consent, as you had not paid for it at that point, again all on your terms) In the midst of all of this I had resold the bike (incidentally to another chap who couldn’t fault it! (Again irrelevant, people all have different standards and obviously the chaps’ standards were lower than Jim’s) and had to spend £25 filling out a V62 in order for the new owner to get a new logbook and tax it. (When I messaged you from my holiday in Greece, you originally stated you would not be giving Jim his £6000 as there would be another owner on the bike. I advised I would be contacting the police. You wanted to complete a V62, this was again your choice, I had sent the V5 back in plenty of time and Jim was given a refund, again all your way)
All in all I have to say this was a very challenging deal from start to finish, but luckily as I mentioned above the bike is now sold to an owner who can appreciate the bike for how lovely it actually is.
(Again, that is your opinion, of what a lovely, well-turned-out bike is)
(We did end up getting another bike, it was such a different experience dealing with true professionals, the bike is stunning, and the whole process was a pleasure. Thanks to Youles Motorcycles in Blackburn and the amazing Paul
May 21, 2024
Unprompted review