The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
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Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
Company replied
I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
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Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Well it started with the fact that you…
Well it started with the fact that you answered the phone 😊 I am a new customer and Julie R was a wealth of knowledge. She answered every question and even the ones that I did not know to ask. I recently placed my order and and looking forward to seeing my new frames.
January 20, 2025
Reply from American Frame
Hi Jodey,
Thank you for your 5-star review and for sharing your wonderful experience! We're so glad to hear that Julie was able to provide such helpful support and answer all your questions. She's a great asset to our team and we're so lucky to have her!
Welcome to the American Frame family and we look forward to working with you again soon!
Kayla
Continue to sell a great product
This woman owned company bends over backwards to make sure I get what I want. I’ve purchased frames from them for years, no reason to go anywhere else!
January 20, 2025
Reply from American Frame
Hi Peggy,
Thank you for your 5-star review and continued support over the years! It means the world to us to hear that our efforts have made a positive impact. We're honored to be your go-to frame provider and look forward to serving you for many years to come!
Kayla
Easiest matte selection to navigate
I haven’t received the frames yet, but I gave the website all of the stars because it was so easy to filter the matte selection to exactly what I wanted.
January 20, 2025
Reply from American Frame
Hi Erin,
Thank you for your 5-star review! We're thrilled to hear you enjoyed our website's features, especially navigating the mats. We’re confident you’ll love your frames once they arrive! If you have any questions in the meantime, feel free to reach out.
Kayla
Returning customer and always happy…
Returning customer and always happy with service and outcome. However, shipping is outrageous. Base cost is compounded with a 35-40% upcharge for shipping and handling.
January 18, 2025
Reply from American Frame
Hi Ron,
Thank you for your review. Our shipping costs are based on the destination it is going to as well as the size and weight of the shipping box. Carriers use dimensional weight shipping when they calculate the cost to ship a package. This means that in addition to the weight of the item, the size of the box affects the cost as well.
We appreciate your orders and do hope you continue to shop with American Frame for your framing needs.
Kayla
This chocolate brown metal frame…
This chocolate brown metal frame (13x19”) is perfect! Easy assembly, all pieces necessary to build and hang my finished photo were greatly appreciated! I also ordered the non glare acrylic insert to protect the photo. Packaging was terrific. Fast shipping. Thank you!
January 15, 2025
Reply from American Frame
Hi Ellen,
Thank you for your 5-star review. We would love to see the finished product of your art on the wall. The FS475 - Brushed Chocolate Nielsen 130 Metal Picture Frame you selected is a beautiful frame.
At American Frame, we're here to help present your art beautifully, and always in the best light.
Kayla
The website is easy to use and lists…
The website is easy to use and lists the items, prices as you toggle through.
January 17, 2025
Reply from American Frame
Hi Leslie,
Thank you for your 5-star review. We're glad you found our website easy to use and appreciated the clear listing of items and prices.
Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
Ordering is easy to navigate
The interface is smooth, lovely, clear and easy to navigate.
January 18, 2025
Reply from American Frame
Hi Regina,
Thank you for your 5-star review. We're thrilled to hear that you found our interface smooth, clear, and easy to navigate. Making your ordering experience enjoyable is our top priority
For 50+ years now, artists and do-it-yourself framers have appreciated the quality, control and affordability provided by American Frame products.
Kayla
I have been using American Frame for 15…
I have been using American Frame for 15 years. I have never received any product from them that was not perfect.
January 17, 2025
Reply from American Frame
Hi Gae,
Thank you for your 5-star review. We appreciate your continued business over the many years you have been a valued customer.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
Ordering frames from American Frame…
Ordering frames from American Frame online is super easy! The free shipping with a minimum purchase is a huge help, as well. (As a small business artist, every savings helps!)
January 17, 2025
Reply from American Frame
Hi Anne,
Thank you for your 5-star review. We're so glad to hear that you found our ordering process easy and that our free shipping option makes a difference for your business.
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
So glad that your company can cut the…
So glad that your company can cut the frame to my exact specifications.
January 17, 2025
Reply from American Frame
Hi Joe,
Thank you for your review. American Frame uses PrecisionCut™ technology, which cuts frames and mat boards within 1/16th of an inch and each order is handled and packaged with extreme care by one of our experienced team members, then shipped safely, securely, and in a timely manner. Safe to say - we've got the complicated part covered!
Kayla
Excellent shipping
Excellent shipping. Frames arrived quickly and very well packaged. Frames are great.
January 1, 2025
Reply from American Frame
Hi Avinoam,
Thank you so much for your 5-star review! We're thrilled to hear that your frames arrived quickly, securely packaged, and met your expectations. Your satisfaction means the world to us, and we truly appreciate your kind words. If there's anything else we can do for you, please don't hesitate to reach out to customer service!
Kayla
Christine is terrific
Christine is terrific. Assisted me on the phone since I couldn't make it in and had trouble making decisions online. Turn around time is terrific.
January 13, 2025
Reply from American Frame
Hi Susan,
Thank you for your 5-star review. I'm thrilled to hear that Christine took great care of you and was able to assist you with placing your order. The NL556 - Black Linen Nielsen 97 Metal Picture Frame you purchased is a beautiful frame.
At American Frame, we're here to help present your art beautifully, and always in the best light.
Kayla
First time ordering a print from American Frame.
Ordering a print for the first time here and it was very easy and straightforward to do. Looking forward to seeing how it turns out.
January 15, 2025
Reply from American Frame
Hi Andrea,
Thank you for your 5-star review. I'm thrilled to hear that you didn't experience any issues while ordering your print on our website. Your order is shipping today! If you have any questions, please give our customer service team a call!
Kayla
Christina is great to work with
Christina is great to work with! She listens and makes helpful and creative suggestions.
January 14, 2025
Reply from American Frame
Hi Rick,
Thank you for your 5-star review and for your kind words about Christine. She's a great asset to our team and we're so lucky to have her! I will pass along your positive feedback to her.
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
Customer service was friendly
Customer service was friendly, knowledgeable, and professional.
January 14, 2025
Reply from American Frame
Hi William,
Thank you for your 5-star review. Sure sounds like you had a five-star experience from start to finish! We would love to see the finished product of your art on the wall. The SP304 - Frosted Gold Nielsen 117 Metal Picture Frame you selected is a beautiful frame.
We're looking forward to working with you again soon!
Kayla
amazing customer support
amazing customer support
I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call within an hour, and was walked through a solution as needed over the next 24 hours. So helpful, so friendly, and they ALSO do quality work at affordable prices.
January 14, 2025
Reply from American Frame
Hi Nathaniel,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear about your positive experience with our customer service team. We understand how frustrating technical issues can be, so it’s our priority to provide quick and personalized assistance to resolve them.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
Great Customer Service with Miko
Great Customer Service with Miko
I had questions before placing my on-line order so I called the customer service number. Miko was a delight and answered all of my questions, and provided great clarification. Order has since been placed.
January 14, 2025
Reply from American Frame
Hi WendyJo,
Thank you for your 5-star review. I'm so happy to hear that Miko answered all of your questions and provided great customer service. She's the best!
Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
Took time to understand my needs and…
Took time to understand my needs and confusion on how to order.
January 14, 2025
Reply from American Frame
Hi Craig,
Thank you for your 5-star review. I'm thrilled to hear that Christine took great care of you! She's a great asset to our team and we're lucky to have her.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
Lee is a knowledgeable
Lee is a knowledgeable, helpful representative of your company. She gave me top notch advice for the setup i needed and assisted me in purchasing it.
January 13, 2025
Reply from American Frame
Hi Frank,
Thank you for your 5-star review. I’m so glad to hear that Leigh was able to provide such helpful and knowledgeable support. It’s great to know she guided you in setting up exactly what you needed and made the purchasing process smooth.
Your kind words really mean a lot, and I’ll be sure to share them with her. Thank you for choosing us, and we look forward to helping you again in the future!
Kayla
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