American Musical Supply Reviews 

354
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge and helpful guidance. Many people highlight the exceptional customer service, noting friendly, professional, and responsive interactions. Reviewers also appreciate the flexible payment plans, which enable them to acquire desired products without financial stress. However, some customers also noted issues with product condition, receiving items that appeared used, damaged, or defective. A few other people also felt that customer service was unhelpful or rude, and some experienced difficulties with accountability or problem resolution.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items often arrive quickly,... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as professional, responsive, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the superb and... See more

Service

Customers had positive experiences with service, with many reviewers consistently praising the excellent and... See more

Payment

Reviewers highlight positive aspects of payment, with many appreciating the zero-interest payment plans that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company to order musical gear from and I highly recommend them. Their tech Dylan was very knowledgeable and helpful in guiding me as to which portable PA column would be best suited for my d... See more

Company replied

Rated 5 out of 5 stars

On today’s age of higher prices and banks offering higher and higher interest rates. American Musical Supply stays true to its core mission of helping aspiring artists, music enthusiasts and everythin... See more

Company replied

Rated 5 out of 5 stars

Dylan my sales representative made my purchase so easy with his vast knowledge of guitar and tech thanks again. Dylan was super nice assured me if I had any problems with my purchase he'd be there to... See more

Company replied

Rated 5 out of 5 stars

I was able to get a guitar that I've been dreaming about since I was a kid with the AMS 6-month payment plan, and I can't express my satisfaction enough. There was an error processing my online order,... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store

Written by the company

Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(354)

175 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing store

Amazing store ! Always honest and the merch arrives the next day !

June 10, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thank you!

Rated 5 out of 5 stars

They really are the best online retailer for gear!

AMS is always my go-to site for guitar gear. I have been a customer for years. They ship and arrive faster than anyone else I have dealt with… for free. Their payment plans are awesome and zero hassle, and the return policy is “Costco-level” easy! They usually have a little wiggle room if you call them up too! ;)

May 22, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate you, thanks for the review!

Rated 5 out of 5 stars

The guitar that I bought!!

The guitar that I bought came exactly how it should’ve, with no damage and even a few days earlier!!

May 6, 2026
Unprompted review
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Reply from American Musical Supply

Glad that made it out to you fast, thanks!

Rated 5 out of 5 stars

Every question every detail every order…

Every question every detail every order is exactly what I expected. Great detail to attention on every issue or non-issue. Highly recommend American Musical Supply!

June 8, 2026
Unprompted review
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Reply from American Musical Supply

Great to hear, thanks for the feedback!

Rated 4 out of 5 stars

Rapid response

Rapid response, knowledgeable staff, attention to details

June 5, 2026
Unprompted review
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Reply from American Musical Supply

Hi there, thank you for leaving a review!

Rated 5 out of 5 stars

Great advice from Dylan

Dylan is knowledgeable and understood exactly what equipment would work best for the live performance situation we're trying to do. I truly appreciated the advice he provided. Very professional.

May 19, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for leaving your review, have a great one!

Rated 5 out of 5 stars

This is undeniably the best music store…

This is undeniably the best music store around. Great prices, quick delivery, great customer service, and just overall, excellent. Always happy to do business with them. I have ordered from them for years now.

May 18, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate the glowing review, thanks!

Rated 5 out of 5 stars

Happy customer since 2017

I have been a customer with AMS since 2017, and they were truly the ones who helped me get my DJ career started. From speakers to DJ controllers, they have never once disappointed me. Their zero-interest payment plans made it possible for me to get the gear I needed without breaking the bank, and their reliable customer service has kept me coming back year after year.

October 13, 2025
Unprompted review
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Reply from American Musical Supply

Hi there, thanks for taking the time to leave your feedback!

Rated 5 out of 5 stars

LOVE American Musical Supply!!

LOVE American Musical Supply!!! 90% of my gear, I have acquired from them and the customer service is always on point!!!
I specially love their payment plans that have allowed me to get the gear I need or have always wanted!!! Most definitely a RECOMMEND to any experience and new musician!!!

May 10, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for the review!

Rated 5 out of 5 stars

I’ve been buying from AMS for 8 years…

I’ve been buying from AMS for 8 years now. I’ve gotten my entire set-up from these guys. Speakers, CDJ’s, stands, midi hubs, turntables, guitar, mixers, everything. All my equipment that I wouldn’t have been able to get otherwise. At a time when my credit was non existent. Their delivery times are very fast within 2-3 days. Customer service is always on the ball and state side. If you need to have music in your life in one form or another. Hit these guys up. Check out the deals. There are other good companies out there I’m sure. But these guys have me coming back over and over.

May 7, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate your continued business, thanks for your review!

Rated 5 out of 5 stars

I always appreciate Glenn W , he’s a great rep .…

I always appreciate Glenn W reaching out to me every so often to make sure that I’m good with my previous orders and to see if I need any assistance with a new order . Even if there is an issue , he is extremely helpful in guiding me to an above satisfactory solution .

May 6, 2026
Unprompted review
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Reply from American Musical Supply

Great to hear from you, thanks for your feedback!

Rated 5 out of 5 stars

100% recommend and appreciate American Musical

I've ordered from here a couple times and they've been wonderful and so helpful. The keyboards were perfect, arrived safely and on time and their site makes it so easy to do everything. I will only shop here for all my musical needs especially since my grandchildren seem to have inherited that gene lol. The payment plans make it much easier to get better quality equipment for them and I'm definitely grateful!

December 1, 2025
Unprompted review
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Reply from American Musical Supply

Thanks for leaving your feedback!

Rated 5 out of 5 stars

From the Ashes.......

After a divorce and several losses in the immediate family, there wasn't anything that would bring back into the land of the living except music. I had just moved and had ZERO capital to build anything with. With the help of the professionals at AMS I was quickly to work not only with instrument/gig rig, but with a full blown studio. Easy payment plans on all of the Top Shelf gear. Easy Returns on the few (VERY few) things that weren't up to snuff. Best of all, a courteous staff in every department. As each item was paid, an "Attaboy" call from my area supervisor. He asked me how my project was going (He actually remembered the name of it) and left an "open door" to discuss the gear needs for the next step. A breath of fresh air in this industry. Soon everyone will be copying their business model but only one will be American Musical Supply.

May 4, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for leaving a review!

Rated 5 out of 5 stars

Today im receiving my 4th guitar from…

Today im receiving my 4th guitar from AMS and every delivery has been quick and everything is always packaged properly and being able to make payments really makes getting nice high end equipment doable for a regular everyday dude so I appreciate this company and they're easy to talk too

May 4, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate your continued business, thank you!

Rated 5 out of 5 stars

Highly recommend AMS

Highly recommend AMS, they have
1- a great selection and big brand names.
2- payment plans with no credit check.
3- The gold standard for shipping speeds often free 2 day.
So with all that why wouldn't someone give them their business? Sweetwater another great retailer really tries to drum up business and I told Caleb you know you don't get my business because I got turned down for a credit line yet AMS gives me affordable payment plans which is no different than credit line your just using a credit card for payments and guitar center gave me a gear card. I will go to AMS first but if they don't have it I usually go directly to guitar center. GC has the best prices on used gear often 20 to 30% lower than everywhere else, a joyo bantamp was $119 everywhere else $150+ and in rough shape, I bought a used katana gen 3 head for $450 and it looked litterly new everywhere else pushing $500, their shipping is pretty good but nothing like AMS, in all actuality sweetwater has the slowest shipping they could learn something from AMS everywhere, having a guy call you and say hey it's so n so from SW I'm your sales guy rep like he wants to be my buddy and help me out, sounds great but he's just telemarketing me with the just a regular guy good buddy angle, I'm not that gullible it's obvious.

May 1, 2026
Unprompted review
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Reply from American Musical Supply

Hi there, thanks for the review!

Rated 1 out of 5 stars

Stop dealing with Fed Ex

Stop dealing with Fed Ex. Never on time . I spend to much money and not have my products show up when they are supposed to show up. Stop dealing with Fed Ex

May 1, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Hey, Andrej! We primarily deal with FedEx for shipping, but we can set you up with shipping via UPS if you call in to place your order.

Rated 5 out of 5 stars

Excellent

Excellent, the perfect place to buy the gear you need with installments, excelent service

May 1, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate you!

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