Ameriprise Financial Reviews 21

Poor performance, exorbitant fees that are up close to 3.5 percent of profits, an unresponsive and unethical financial advisor, who was very parochial. After 4 years of managing my account I was left with a return (after fees) that was lower than a bank savings account. When I needed to liquidate Roth IRA funds held by them they failed to give me the required paperwork to be presented to the IRS, so I was taxed on it. I am now removing all assets from them. They prey on people who are not savvy or informed. I was one of them.

Failed to do what I ask them to do. Lost money as a result

I strongly caution anyone against trusting Ameriprise with their money. After moving abroad a few years ago, Ameriprise began harassing me to close my account — but made it impossible to do so from outside the U.S.

They blocked me from making changes to my account, refused to help me sell my stocks, wouldn't let me add a (U.S.) bank account, and insisted the only way to withdraw funds was to send a paper check to a U.S. address — even though I don’t live there.

I’ve traveled back to the U.S. three times just to try to close my account. Each time, Ameriprise created new hurdles. I finally managed to sell all my stocks, but they still blocked me from withdrawing my funds. They demanded a three-week verification period for a new bank account — even after I called from the U.S., verified my identity, and offered to conference in my bank to speed it up. Then they simply deleted my new bank details — for the third time.

Their online system is outdated, messages get no responses, there’s no confirmation of submissions, and you can’t call them from abroad. It feels impossible to get real help unless you are physically in the U.S.

Ameriprise’s systems are decades behind the rest of the world. I've lived in 11 countries across Africa and Asia without ever facing issues like this. Ameriprise is by far the worst financial institution I’ve dealt with — outdated, unresponsive, and completely lacking customer support. I deeply regret ever trusting them with my money. Stay clear of this awful business.