AmiAmi English Reviews 

Where do I even start… I purchased a preowned figure from AmiAmi rated B+, which means it was unpacked and displayed but nothing was missing or damaged. The shipping and customs fees were incredibly expensive, and only DHL was available. I bought it anyway because it was supposed to be a gift.

When the figure arrived… well, a part was missing, and it’s a part needed to properly assemble another part of the figure. I contacted customer support and sent what felt like 50 photos, only to be told that the only option is to return the figure. I would, however, only be refunded the price of the figure not the expensive shipping and customs fees.

Thanks for a mistake that wasn’t even my fault. Why can’t you check your figures for completeness before sending them?

Also, shipping has become expensive lately only DHL is offered now, while other Japanese shops still ship the same figures via EMS or Airmail.

I’m just really disappointed and will be avoiding AmiAmi from now on. Fortunately, there are plenty of other Japanese figure sellers.

They respond with great delay to questions or emails..
I've lost one order until the response (order closed).

I today recieved my 2nd delivery from AmiAmi in a short amount of time (about 3 weeks). The packaging was solid and secure and all paper except for the tape. Which is better for the enviroment.

These were both pre order items. I didnt have too pay up front and the informed me before putting in the pre order that shipping would be expensive. That not something AmiAmi controls and it was nice they inform you on the website before the purchase is made. Everybody who says the where surprised. Please read the notice before you confirm the order.

The payment was only requested when they had taken delivery of the item. This came with the calculation of the shipping cost at that point. Again shipping is pricey but not something AmiAmi can control. Sadly shippimg is just an expensive proposition. Nevertheless the package arrived swiftly and due to the solid packaging is was in perfect condition even if it had to travel almost 10000 miles. Arigato AmiAmi.

Amiami is a decent website so long as you never need customer support. I cannot recommend them in their current state. Amiami will request payment months in advance and then never send your items. I paid for items in October and they still have not shipped them. Additionally, in the event that Amiami decides to ship your items they will advertise and charge you nearly double the regular shipping prices for 2-3 week delivery when your items will not even ship until multiple months later.

I buy from this shop often and love the service! If I ever need to cancel or edit an order, they are responsive. Overall, I would definitely recommend this shop.

I've been a loyal customer for YEARS, never missed a payment and everything was perfect. Then one mistake I didn't know I couldn't do (I payed for a friend figure with my card on their account who couldn't get their credit card to work there) I got my account permanently banned, without any posibility of appeal they didnt sent me an email, I had to send one and their respond was telling me my account was permanently because it's against the rules to have more than 1 account, IT WASN'T MY ACCOUNT, I JUST PAID SOMETHING. I can't even communicate anymore with them, I'm more than angry I had some preorders now to the trash. They are the worst

Very fast delivery time. I am very satisfied with the service from AmiAmi.

AmiAmi is seriously outdated compared to other Japanese online stores. Most other stores offer prepaid VAT shipping, so you don’t have to deal with customs or extra charges when your order arrives in Europe. But AmiAmi still hasn’t added this feature in 2025. As a result, we have to pay standard clearance fees every time customs checks the package. They’re not huge, but they add up over time — and it’s honestly frustrating to keep paying extra money for something that could easily be avoided if AmiAmi just implemented prepaid VAT. After so many requests and no changes, it’s clear they just don’t care.

I’ve been ordering from AmiAmi for years. Their processing times can be long due to high demand, but their prices — including shipping — are cheaper. I’ve also visited both of their stores in Akihabara, and overall, I’m very satisfied. If you don’t mind longer processing times, they’re definitely recommended.

I bought in stock items and they arrived with no damage, I'm honestly really happy with Amiami English, i already have pre-orders with them and I'm looking forward to receiving them, I'm very happy with the shipping and etc. So no complaints from me. ⭐️⭐️⭐️⭐️⭐️

when you order a rare figure, your order won't be canceled and the price won't change. I highly recommend it to buyers in ksa.

Often holds up packages for weeks after payment before shipping, support is basically non-existant, any issues and they will respond with them being unable to do anything. And if you have the misfortune of receiving a damaged product they will do nothing to assist.

Also if you happen to have family or friends that share an address you cannot have multiple accounts without getting banned. And if you happen to live somewhere where a banned user used to live, your account will get auto closed with them stealing your money and no way to retrieve it or take legal action.

DON'T GIVE YOUR MONEY TO AMIAMI.
My account has been closed when my FIRST preorder became payable, without any communication. I asked why and they replied that my account was closed for having excessive cancellations due to nonpayment on a previous account, and for having other accounts.
I am not aware I have other accounts, I know there's a policy about that so I have been careful to have only one (and I don't see the pros to have more than one??), I also have only one credit card, so I don't know how is it possible to have more than one, but above all it's nosense the account was closed just because there were nonpayment on the previous one that was years ago. Not a day, not a month. YEARS. In my case the previous account was created when I was studying at university (at least 8 years ago) and I wasn't able to pay all the orders because I was a student, furthermore this situation had already been explained to AmiAmi staff. Now I have a permanent job so I can pay my orders without any problem, you know... EIGHT YEARS HAVE PASSED, THINGS CHANGE!!
Their policy doesn't allow you to create a new account if the previous was closed and it's simply stupid (also: I have a different credit card and a different address, so this makes me suspect that other accounts could have been closed due to homonymy by mistake), at least they could make people fulfill a form in order to know their status when they create an account, so that each situation can be evalueted wisely.
Life is unpredictable, especially when the preorder are placed for figures that are realesed one year later. A client could preorder a figure knowing he/she can pay it now, but he/she doesn't know if he/she will be able to pay it when it will be realesed, he may lose his job or she may be hospitalized.
I would like to add that, in my personal case, they clearly waited for my first preorder to be released to close my account and this is pure malicious. They didn't give me the possibility to pay it, demonstrating I was serious about that, making me lose the figures I've preordered when it's almost impossible to find/preorder them elsewhere. They should have closed my account immediately, not waiting MONTHS to do that. They have been unfair and unprofessional.
Luckily I found a solution (HOBBY GENKI, that unlike AmiAmi has a really good trustpilot feed) for both the nendoroid and the other figures I have preordered.
Never again.

Terrible company, their customer service is so bad, they will close your whole account at the slightest inconvenience, don’t even bother ordering it here and you will save your self hours of time and pain, there are better websites out there with better customer service

10+ YEAR CUSTOMER!!! Was a longtime customer of amiami.com for many years and then they decided to permanently ban me for violating their self-imposed policy of not allowing multiple accounts to use the same address (didn't know this was a rule? What about families with multiple collectors under one roof?).

My brother and I live in areas where packages are often stolen. So for safety, we'd send them to our parents home who were local. We usually deconflict but didn't in this case. Out of the blue after a recent order from my brother, Amiami bans us both. Amiami.com wouldn't even listen or sympathize with our situation, even with offering to try to send things to our own addresses or just using one account for our orders to comply with their rules...just straight to the perma-ban. This is after 10+ years of buying merchandise from them. Guess they don't want to business and want customers to go to competitors?

Ancient and out-of-date account practices and policies and NO HONOR to loyal customers or even listening to a situation. Shame on them.

They have good prices, package items well, never really dealt with returns/exchanges so I can't speak on that but the treatment of LOYAL customers is completely dishonorable and brings them down to No/1-star service. You can see from other negative reviews here that it's basically 1-Strike and you're out. Go elsewhere if you can...

Closed my account without any warning claiming I had 'multiple unpaid orders' I had made one preorder and had no update on the order, it was only when I enquired about what had happened did I find out they'd closed it.

The email was rude and condescending somehow implying I was lying - what reason would I have to lie when I had an outstanding order?
When asked to provide evidence of my owning multiple accounts and having multiple unpaid orders they said it was not possible.

You'll see based on other reviews this is a common issue, there email system doesn't work correctly so they blame the customer rather than taking any accountability. Common sense would dictate if multiple people are complaining of this issue then the system is at fault not the user.

I didn't pay some of my pre-orders which was due to my email provider flagging them as spam and me forgetting about them.
They banned me in 2019 for too many cancellations and that's fine for me, i apologized and asked to get unbanned, they did not and i'm not mad about it. I then started to take my business to HobbySearch. First of, all their emails don't get flagged and i never had any other issues. But sadly one item a friend of mine wanted was sold out. She wanted to buy it from amiami. She doesn't have paypal, only local transfer services, so she asked me to pay with my paypal. I agreed but told her that amiami was notorious for having a "world war 2 era" mentality and will cancel the order when they see my email in the payment.
To my surprise, it did go through. I paid the item and they sent it without an issue to my friend.

Now the reason for the one star: A couple weeks later, and she is now banned on both her accounts. This is extremely ridiculous (and kind of funny) to me that when they ban you, they not only ban you, but everyone who they think is associated with you. They didn't send her a termination email. How butthurt can you be? So, yeah, don't get banned. Remove their email adress from your spam filter. They won't forget and forgive you, no matter what.

Company is all well and good until it comes to them making an effort when you receive broken merchandise. They essentially absolve themselves of any responsibility. Doesn’t matter how much money you have paid them, how much history you have, and how cheap the item is that you received broken. They will simply keep saying they can do “nothing” even though they are literally the only one capable of doing anything about the situation. Don’t be fooled, this company does not care about its customers at all, milking you for what they can get is all that matters, and they don’t give a damn to lose your business or not. Complete joke of a business.

Never had a problem with this store. I recently made another order and everything arrived without problems. Even the items inside perfectly matched the description on their site

will close your account for no reason and lose all your preorders

they don't want your business