AmigoAutos.com Reviews 

357
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Absolute scumbags. They don’t accept Amex (not mentioned anywhere in agreement) and will find any reason to add bolt-on charges. I was charged €150 as a ‘key deposit’, refundable upon return of t... See more

Company replied

Rated 1 out of 5 stars

Bellow the suppose price to pay for my car rental, and after all those hidden chargers I end up paying 568.92. ______________________________________________________ ¡Thank you for you... See more

Company replied

Rated 1 out of 5 stars

Our ordered car was not available, so we got a downgrade (other lower category)! They didn't even excuse and they declined a refund by stating that the rented car was also suitable for 4 passengers! M... See more

Rated 1 out of 5 stars

I returned the car at AutoClick Alicante office on 12.10.2016 according to the rental agreement. There was a parking accident with a small damages on the car. I applied the papers about the accide... See more

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1.1

Bad

TrustScore 1 out of 5

357 reviews

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(357)

1 review in the last 12 months

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Rated 5 out of 5 stars

Best Price

At least 30% cheaper than other search engines. Includes more rental companies than the major ones.

July 28, 2016
Unprompted review
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Reply from AmigoAutos.com

Good morning Anon,

It is a pleasure to know our service it has become the best search engines for you. We will continue working hard in order to give the best service.

Regards,

Mónica Martín
Amigoautos

Rated 2 out of 5 stars

amigo autos was ok, Firefly car hire was a disgrace

amigo autos service was of a good standard, apart from emails at 3.30 in the morning asking if I wanted to upgrade my insurance.
Unfortunately, the vendors that amigo autos use are not up to scratch, Firefly car hire in Malaga Airport was a disgrace, and as a result I have lost my trust in both companies and will not use them again.

July 26, 2016
Unprompted review
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Reply from AmigoAutos.com

Good morning Steve,

We are sorry to hear your bad experience with one of our brokers. We work in order to offer the best service. Please, if you had any bad experience you want to inform, just let us know and we will try to solve it.

Regards,

Mónica Martín
Amigoautos,

Rated 4 out of 5 stars

Good quality comparison site for car hire

I was going to leave a review for the car hire company but that seems inappropriate. Amigoautos seem to provide a good service in booking a hire car. I must say I found it difficult to find the car hire office in the station though

July 24, 2016
Unprompted review
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Reply from AmigoAutos.com

Good morning,

We are happy to know our service has satisfied your expectations. We hope to see you again in the future.

Regards,

Mónica Martín
Amigoautos

Rated 2 out of 5 stars

DISAPPOINTED !!!

1. Waiting time to sign the contract 1 hour !? Come on...it's 21st century !!!
Everything could be done on-line, just take a car, one signature and GO !
2. The biggest surprise was the total cost of rental for our holidays - when they added up cost of service, insurance, child seat and after all VAT that was not nice to spend such amount of money at the beginning of our holidays. That should be visible on-line - it would a lot easier and fair to calculate the cost of rental.
3. Child seat !? Should be in the car ready to use. And it should be in better condition - we paid the price of a NEW child seat where I could get a brand new from any supermarket and it would more comfortable and reliable for our child. The seat we got from you was completely wrecked and unstable while driving.

June 30, 2016
Unprompted review
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Reply from AmigoAutos.com

Good morning Michael,

We're sorry to hear a bad experience with one of our suppliers. We appraise your opinion in order to improve our service in the future.

Please note that all services was provided for the supplier so we recommend you to send them a message if something wasn't as you expected.

Kindest regards.

Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

always good

Website easy to use and car is always as per request and always a good price never had a problem would highly recommend

June 18, 2016
Unprompted review
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Reply from AmigoAutos.com

Dear Elisa,

Thanks for your assessment and your nice words. We're happy to know your experience with us was satisfactory and hope to see you soon.

Kindest regards.

Mónica Martín.
AmigoAutos.

Rated 5 out of 5 stars

great choice and value

booked car via Amigo with Firefly. The car was brand new and competitively priced. I opted to take Firefly full insurance rather than Amigo's as the deposit taken was much smaller. This also avoided the hard sell at the airport!

June 17, 2016
Unprompted review
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Reply from AmigoAutos.com

Dear Richard,

Thank you very much for your assessment and what's more, for your kind words.
We're happy to know your experience with us was satisfactory and hope to see you soon.

Kindest regards.

Mónica Martín.
AmigoAutos.

Rated 5 out of 5 stars

Great Service

Happy with the package and experience! Friendly and helpful!

June 8, 2016
Unprompted review
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Reply from AmigoAutos.com

Dear Customer,

Thanks for your nice comment. We're so happy that your experiences with us had been so satisfactory for you.

Kind regards,

Mónica Martín
AmigoAutos

Rated 3 out of 5 stars

Avoid booking Goldcar though Amigoautos.es

Avoid booking Goldcar though Amigoautos.es

It was not the first time that we booked Goldcar through Amigoautos.es. We had not had bad experiences so far, but this time it has been a very frustrating one:

Car model: we would have had to wait in order to get the car we had booked, so we got one out of the same category - not a big deal yet.
Extra insurance: the lady at the Goldcar at the desk at Malaga airport (her first name is Carmen) first insinuated that we had no choice but to take the additional insurance package ("Relax"). This to us appeared as purposefully misleading.

We had to insist on not taking the insurance package, just to learn that we then need a 1200 EUR deposit - admittedly, this is written in the small print of the Amigoautos terms and conditions - from a credit card under the name of the person who did the booking. No other cards (Maestro; credit card under the name of another person) were accepted. I happened to not have 1200 EUR available on my credit card, so we ended up paying the pricey insurance package without wanting it :-( In sum, the impression is that Amigoautos/Goldcar do everything for customers to take out the extra, optional insurance.

Fuel policy and hidden cost: Upon pickup, we learned that through booking via Amigoautos, we had automatically "selected" a full-empty fuel scheme, which includes about 28 EUR of non-reimbursable "logistics costs". (The Amigoautos contract only refers to a "refuelling charge" not further specified. The Goldcar contract gives further details. None of the two contracts, however, specify the amount which is not reimbursable.) In sum, the impression is that there are hidden costs adding up to the final bill.

The lesson learned: always read the fine print; accept that booking through Amigoautos as intermediary makes the transaction more complicated and customers even more vulnerable. And finally, you may just be better off booking directly with the car hire company, and/or renting from a QUALITY car hire company.

June 6, 2016
Unprompted review
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Reply from AmigoAutos.com

Hi Customer,

Thanks for sharing your experience with us.

As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose.
Transparency is very important for us so that we explain clearly every detail in terms and conditions so that our customer is always well informed and can choose the offer he thinks suits him most.

We are sorry for the inconveniences and recommend you to read terms and conditions before you make the booking in order to pick the one you like most.

Kindest regards,

Mónica Martín
AmigoAutos

Rated 1 out of 5 stars

I joke of a company got into barcalona with a young family was meant to collect the car but they close at 11 pm they had my number with the reservation I made and never called me just closed and left

I joke of a company got into barcalona with a young family was meant to collect the car but they close at 11 pm they had my number with the reservation I made and never called me just closed and left Me and 2 other families stranded in barcalona we were going to salou we had to get a taxi each for €200, when I called the next morning they blamed goldcar and goldcar blamed amigo , no one rang me to arrange any sort of solution stay away from these gangsters go with who u know hertz or enterprise etc

May 31, 2016
Unprompted review
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Reply from AmigoAutos.com

Hi Joseph,

We're sorry to hear that your experience with one of our suppliers has not been as good as expected. Please bear in mind that we explain all the rent-a-car company's conditions during the booking process on our website so you can choose the one that suites your expectations perfectly.

However, please note that you have more than 150 other companies to choose from on our website.

We hope to see you again.

Thanks for the feedback - your opinion is always important.

Regards,
Mónica Martín
AmigoAutos

Rated 3 out of 5 stars

not everything is as good as it sounds

when getting a quote for a car rental you are presented with a large choice of companies and prices as well as different modalities of fuel tank use (full-empty or full-full etc.) but it is not clear at all what other charges will the car rental company make on your rental. On the two occasions I have rented I have faced the extra charge of paying a full tank and not always being reimbursed. The trouble is, you don;t know how much this full tank is going to cost you until you are at the car rental service desk. Bottom line is, you pay the cost of car rental PLUS a full tank of petrol, so it's not that cheap after all......

May 30, 2016
Unprompted review
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Reply from AmigoAutos.com

Hi Jesús Manuel,

First, we regret your dissatisfaction.
We would like to explain that the price on the web is the total rent, without extras.

To provide greater transparency it is indicated during the search process characteristics related to this offer, such as fuel policy, etc ...

Also we explained in the terms and conditions of each offer in detail all the extras to consider and possible additional costs for the customer to choose the offer that best suits your needs, whether a low cost offer or an offer more services included.

Please read these terms and conditions before confirming the booking and compare various deals to select the most suitable for you.

Kind regards,

Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Car rental service

AmigoAutos.com is a trustable site, we always find good deal also at the last minute.

May 23, 2016
Unprompted review
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Reply from AmigoAutos.com

Dear Roberta,

Thank you so much for being such a loyal customer. We're so happy that your experiences with us had been so satisfactory for you.

Regards,
Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Great experience

Booked a car while at the airport and was able to collect the car when I landed

May 21, 2016
Unprompted review
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Reply from AmigoAutos.com

Hi,

Thank you for your positive review about our online services. We hope your rental period will be satisfactory too.

Regards,
Mónica Martín
AmigoAutos

Rated 3 out of 5 stars

Hidden charges

You pay a price on line and when you go to pick the car up there are always extra charges etc petrol ,drop off , insurance!!! Why can't all those prices be added in at the start !!!

May 19, 2016
Unprompted review
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Reply from AmigoAutos.com

Hi Lorraine,

We inform about all charges and conditions during the booking process. Please note that the price advertised online is the basic rental charge, optional extras like addiotional insurance are not included.

Regards,
Mónica Martín
AmigoAutos

Rated 3 out of 5 stars

different reality to web-info

the selection and the services provided by AmigoAutos was OK, but the final choice (Goldcar) was extremely poor service: we had to wait almost two hours, even if we had a booked car. The price was different and they did not have GPS-Navigator. Another time, we oversaw that the picking up the car was NOT at the ariport, but accessible with shuttle. This has been (thanks God!) now incorporated on the AmigoAutos web. Still... it would be nice if GoldCar would be better

May 17, 2016
Unprompted review
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Reply from AmigoAutos.com

Hi Anton,

We're sorry to hear that your experience with one of our suppliers has not been as good as expected. Please bear in mind that we explain all the rent-a-car company's conditions during the booking process on our website so you can choose the one that suites your expectations perfectly.

However, please note that you have more than 150 other companies to choose from on our website.

We hope to see you again.

Thanks for the feedback - your opinion is always important.

Regards,
Mónica Martín
AmigoAutos

Rated 4 out of 5 stars

Good Service

So far all goes well I shall know better when 11th June 2016 hire commences.

May 17, 2016
Unprompted review
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Reply from AmigoAutos.com

Hi Barrie,

Thank you for your positive review about our online services. We hope your rental period will be satisfactory too.

Regards,
Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Car hire made easy

Clear easy to use website. Great prices. Would recommend.

May 2, 2016
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Lorraine,

Thank you so much for your recommendation and for the feedback about our services.

We hope to see you soon again.

Regards,
Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Great prices! A lot to choose from!

I've rented at amigoautos for the last 12 years and only once have I been disappointed by the rental service (FireFly).
Easy to navigate the website and the choice is excellent!
I'll stay a satisfied customer!

May 1, 2016
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Kai,

Thank you so much for being such a loyal customer. We're so happy that your experiences with us had been so satisfactory for you.

Regards,
Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Best prices, easy interface

Always the best prices with an intuitive interface, i never book a car elsewhere

April 25, 2016
Unprompted review
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Reply from AmigoAutos.com

Hi,

We truly appreciate your trust in us every time you want to rent a car.

Thank you for the feedback.

See you soon!

Regards,
Mónica Martín
AmigoAutos

Rated 5 out of 5 stars

Easy to book

I found it extremely easy to book a suitable car for our trip.
Plenty of models to choose from and an easy visual guide to number of persons and cases would fit in the car.
Rates are competitive too!

April 23, 2016
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Brenda,

Thank you so much for the feedback. We're so glad that you have found our services easy and comfortable.
We hope to see you soon again.

Regards,
Mónica Martín
AmigoAutos

Rated 2 out of 5 stars

Hidden fees

I thought it was the best priced vehicle rental agency advertised.....Would NOT rent from them again. Hidden fees that I'm still fighting as I await paperwork they say I signed....how is it fair you pay a daily sunpass fee (which I signed for) but still get charged for each toll you go through (which was never mentioned, don't recall reading in contract). Absurd. Upon pickup of the vehicle I should have known better but gave them the benefit of the doubt.....it was sketchy. I recommend renting from airport!!

April 7, 2016
Unprompted review
AmigoAutos.com logo

Reply from AmigoAutos.com

Dear Melissa,

We appreciate that you have shared your experience with us.
As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose.
Transparency is very important for us so that we explain clearly every detail in terms and conditions so that our customer is always well informed and can choose the offer he thinks suits him most.
We are sorry for the inconveniences and recommend you to read terms and conditions before you make the booking in order to pick the one you like most.

Kindest regards,
Mónica Martín
AmigoAutos

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