AMP Groep Reviews 

Appointment at 8 am. It s 2 pm now. I am still waiting for the courier. I bought a tele2 simcard and I need it for today because I am moving tomorrow to a new place where there is no wifi, and I work with my laptop. I called tele2 many times but they keep transferring me to Amp courier number which cost 0.19 per minute. After 30 minutes waiting I hang up and call back tele2. Nobody can help. Next appointment is on Wednesday and today is Friday. I guess they just Don t care.

I waited all day for my delivery and they send me email to no one was at home. When I call them to ask how is possible to one at home they told me we can see you address on Google so bring your item next week. Is like I make deal with wrong reputation person no responsibility nothing. Why no one call me to ask what address there ? Monkeys company

abn Ambro is good personals have is good working very good working
amnambro personal is friends
thang for me

First appointment for ID verification, the representative didn't show up and marked me as absent.

Second appointment, representative showed up 40 minutes BEFORE the indicated timeslot. Asked if he could wait for 5 minutes, he said no.

What's the point of booking a timeslot if the representative will show up at any time they want and blame it on the customer if they're unavailable at that moment?

The overall experience was flawless on the day of the appointment, the employee arrived on time and even called to notice his presence. The only drawback must be the time to get an appointment: 1 week for urgent matters is a bit long, but covid measures must be the reason.

I understand it’s a busy time of year so I knew I’d have to wait for my phone, and that the driver would be busy. Everything went smooth until the day the driver came to check my ID and process the last payment. I got the text to say he’d arrived, I check the webpage and it says I have 4 minutes for the process. I live in an apartment building so I knew the driver probably wouldn’t come up to my flat, not even 30 seconds after the text, and the 4 minutes is counting down that the driver calls to say he’s not even at my apartment and is lost. So I have to direct him to the building, which obviously cuts into the time. As I’m making my way downstairs, probably a minute later he calls me again to say there isn’t enough time to do the delivery so he isn’t going to go ahead with it and I should just rebook for “tomorrow”. Before I can say much else he hangs up. I get downstairs and he’s gone. Absolutely ridiculous. And of course I can’t rebook for tomorrow and now I have to wait another week for my phone, after already waiting 4 weeks. So disappointed. Abysmal service.

Very satisfied with the employee that came to me house for an ID verification. Prior to the appointment i received an email with details about the person that would come and the exact time with a countdown that was useful.
The employee was super friendly, neat and polite.

The company does not answer emails and refuses to send me an invoice.

Update:
There is no reason to make an invoice only available for 14 days besides only wanting to do what is required by law instead of doing your best to do what is easiest for your customers. Direct communication with AMP (not on this site) is arrogant.

Next update:
The company does not offer the invoice but apologizes for the bad service. Not sending the invoice is a choice and therefore apology not accepted.

Worst service ever. It takes them 4 weeks to deliver a phone and they cannot be contacted by phone. What a joke.

VERY BAD.
i call the company Friday and say i not in home all day because of work and they say its possible another person received the package with the form, they send me the form very fast, today Monday the driver dint look for the form, dint see i already pay ask for my credit card and go away very rude. i hope not happen again and maybe you should see if the drivers are ready to work.

the most poor company ever. The delivery guy never ring the doorbell, I was at home as others in the household. Tried calling him, the phone wasn’t reachable. After two hours I got him on the phone. Got a big mouth due his negligence so I hung up. Then he got the audacity to send me a SMS text saying that every provider would block me, the nerve.. what kind of company/delivery guy is this. Unprofessional as f****. 5mins later, he canceled my order. Also tried calling them.. you pay 0,90€ p.m. and they leave you on hold. Talking on the chat you won’t get a respond either, tried that several times. So f**** this whole company. Don’t ever do business with them as they are full of sh***.

I ordered a new sim card and this company was enrolled to deliver it and check my credentials. I booked a slot and made sure I'd be home for the delivery. Literally stayed home all day from work to make sure I wouldn't miss it. Well, you guessed it, they never came. I called and they said the delivery person told them they came, tried to call me and left a card in the mailbox. None of that is true, nobody showed up, nobody called and definitely no card was delivered. I had to book a new slot 2 days after the first one.

I have to get e-herkening and my id has to be validated. I had to make an appointment with amp groep. I agreed to pay 4 eur in order to get a time frame. A guy comes and calls me : come downstairs im from amp group. Ok but you need to come to my office. Anyway i went downstairs pick him up and we went to my office. He cant scan my residence card. He calls someone and that someone says if i give my residence card copy that will be fine. I agreed to make a copy but the guy walked away as it took him much time. They did apologise several times and convinced me to make a new appointment. This time i had to take copy of my id with me. The next guy shows up 20 mins later than agreed time and says id copy is not enough. He goes away. I get an email that my request with them is canceld. Its really funny how bad they try to organise all this ; lots of time waste.

The worst experience! I wanted to open a new student bank account at ABN AMRO and I arranged an appointment with the company for an employee to come to my house. The first time, except the fact that the employee was late, he couldn't scan my passport and I had to make a new appointment so I would have my passport printed. At the second appointment, no one came and then I saw that they supposedly couldn't find me while I was at home the whole time. This is very frustrating because I wasted my time two times and I have a lot of studies and work to do and it's very difficult to arrange new appointments and also I have payments to make. I tried to call the company but no one answered and I even sent an email and live chat, but no answer.

Payed extra to be sure that I was home during the delivery, guess what? Got a message that morning that they are more than 1 hour late! So I called them and asked if they could come by in de evening but off course they couldn't. Now I have to wait even longer while i've been waiting 2 weeks already..

The worst service I ever had. I WAS WAITING THE WHOLE DAY TO RECEIVE A PHONE AND THEY DID NOT COME. I CALLED THE SERVICE LINE AND THE MAN HANGED UP TO ME. PLEASE DO NOT USE THIS SERVICE, IS THE WORST YOU CAN HAVE.

Delivery driver claimed delivery fail, but it was never attempted. Customer service does not exist, left me on the phone for 1 hour and didn't help at all. Delivery driver "8222" claimed to have attempted the deliver but he never did.

delivery between 08:00-18:00, I took the day off to wait for the delivery but nobody came, no one rings the doorbell, just leave an unknown phone number that cannot be called back. Then send an e-mail said delivery unsuccessful request me to make a new appointment. The latest day is on 1st Oct, I have to ask for another leave for waiting for the parcel.
exhausting.
BTW, the service number is ridiculous, the cost is high but nobody answers it and nobody calls you back although it mentioned someone will reach you in 15mins.

The employee showed up 1,5 hour late, my morning was wasted. His device was broken, he told me and he had asked the office to inform his clients. No message received.....