Amunra Reviews 

533
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful and efficient staff, with several individuals praised for their guidance and kindness during support interactions. Reviewers also find depositing funds easy and seamless, describing the platform as having smooth games and an enjoyable user experience. However, some customers noted significant delays in withdrawals, experiencing prolonged waiting times, and a verification process often requiring multiple document requests. Additionally, a number of people report receiving generic, copy-pasted responses from customer support, or having accounts closed without clear explanation, sometimes preventing access to winnings.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting significant delays in withdrawals, sometimes... See more

Customer service

Users describe ambiguous interactions with customer service, with many experiencing significant frustration... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, kindness, and... See more

Service

People report ambiguous experiences with service, with some customers expressing high satisfaction, noting... See more

Response time

Consumers express significant dissatisfaction with response times, particularly regarding withdrawals and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

my withdrawal was delayed but they finally payed me 3 withdrawals in one time so they do pay just takes time.

Company replied

Rated 2 out of 5 stars

Title: Withdrawal eventually paid but took 73 days My withdrawal was eventually paid, however the process took an extremely long time and involved repeated verification rounds. Timeline of t... See more

Company replied

Rated 5 out of 5 stars

Amunra is genuinely one of the only good Australian online casinos, I've tried many, many casinos such as Rocketplay, Spinbet, Spinfever ect and none of them even come close to the level of service Am... See more

Company replied

Rated 5 out of 5 stars

I reached out to support because I wasn’t sure how to upload my documents properly, and Emily guided me step-by-step. She explained everything clearly, reviewed my files right away, and my account was... See more

Company replied



Contact info

3.3

Average

TrustScore 3.5 out of 5

533 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(533)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and Thrilling Casino

AmunRa is seriously impressive! Kyle from Customer support was fantastic too, they got back to me in less than 5 minutes and sorted everything out. Keep it up!

February 14, 2025
Unprompted review
Amunra logo

Reply from Amunra

Dear Valerian,

Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!

Thanks again for taking the time and for the esteem you have shown us!

Rated 1 out of 5 stars

Day 21 and still waiting for my $50…

Day 21 and still waiting for my $50 withdrawal to be processed. When ever you contact support you get the same reply and they say do not worry. Your name has been put at the top of the list to be paid. Your money is safe with us. I have lost all trust with this casino. I play quite a few other online casino's and have never encountered this before. I am guessing that I will have to write this off as a loss and a lesson learned and warn everyone I know who plays online to stay far away from this site.

January 20, 2025
Unprompted review
Amunra logo

Reply from Amunra

Dear Donald,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

AmunRa.com Team

Rated 4 out of 5 stars

Positive Results Mostly but no clear explanation in delays

Amunra shows both positive and negative aspects in my experience. The game range is excellent and I achieved winning streaks. The payment process typically goes fast but two payments took longer without clear explanations. The customer support team helps when needed but takes longer than desired to respond. The bonus offers are satisfactory but lack excitement. Despite small flaws this casino stands as a reliable option.

February 2, 2025
Unprompted review
Amunra logo

Reply from Amunra

Dear David,

Thank you for taking the time to write your experience with Amunra.
We were sorry to hear two of your withdrawals took longer than anticipated.

If we can be of further assistance please let us knowin live chat or email, or within daytime business hours via our phone support.

Best wishes,
Amunra.com

Rated 5 out of 5 stars

Definitely Recommend! Give it a Try you will gonna love it.

Amunra surprised me because I initially had low expectations but now I am amazed. Playing the slot games is enjoyable and I have already received several good payouts. I like that Amunra works without any performance issues compared to other gaming platforms. Payouts are pretty quick as well. My small support problems got solved fast through their assistance. The overall experience here has been positive so I recommend Amunra.

February 2, 2025
Unprompted review
Amunra logo

Reply from Amunra

Dear Mark,

Thank you for your positive review and sharing your feedback with others.

We are pleased to hear your are receiving your withdrawals quickly.

Best wishes,
Amunra.com

Rated 5 out of 5 stars

The casino offers a pretty good…

The casino offers a pretty good service; however, withdrawals take two days, which seems a bit excessive to me. It would be ideal to receive the money immediately after a win. On the other hand, the selection of slots is truly extensive, with a huge variety of options to explore.

January 17, 2025
Unprompted review
Amunra logo

Reply from Amunra

Dear Nicolas,

Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!

Thanks again for taking the time and for the esteem you have shown us!

Best regards, Amunra.com

Rated 5 out of 5 stars

The verification process was a…

The verification process was a disaster. It took me 3 days to restore my account when I urgently needed my payment! I eventually received my 200 euros, but I still feel uneasy about the whole experience.

January 21, 2025
Unprompted review
Amunra logo

Reply from Amunra

Dear Bjorn,

Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!

Thanks again for taking the time and for the esteem you have shown us!

Rated 1 out of 5 stars

This Amunra is another BS scam casino…

This Amunra is another BS scam casino from Curacao that is in the Igaming group of casinos. Deposit after deposits of dead spins, crap game payouts, horrible scatter payouts, if I received one, the regular payouts were under $3.00, live chat is useless, they don't do anything but give you a scripted reply of the crap rigged games and I have not recieved one withdraw from this scum casino. Not one Curacao casino was random, nor fair to play on. This casino is only rigged to scam player's. 15 straight deposits of crap from this corrupt casinos.

January 23, 2025
Unprompted review
Amunra logo

Reply from Amunra

Dear C.D.,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

Rated 5 out of 5 stars

Stress reliever after a long day of adulting

I had a small issue with a bonus code, but support sorted it out quickly. Actually I like it for now, the have great games and it’s like a stress reliever after a long day adulting and doing work and mom stuff.

December 23, 2024
Unprompted review
Amunra logo

Reply from Amunra

Dear Customer,

Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!

Thanks again for taking the time and for the esteem you have shown us!

Rated 4 out of 5 stars

The casino is well-made with a clean…

The casino is well-made with a clean design and the game selection is solid. I tried slots and live casino games and I like both. The bonus terms are quite strict.

December 25, 2024
Unprompted review
Amunra logo

Reply from Amunra

Dear Customer,

Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!

Thanks again for taking the time and for the esteem you have shown us!

Rated 1 out of 5 stars

A very bad company they sent emails…

A very bad company they sent emails where you were thinking that somebody else is sending an email if you click to unsubscribe you will be directed to the site of this company. This is obviously bad and that’s spamming people. I have Looked a Little but deeper and oh wonder - Parts are on a russian server …. Congratulación 🤮 Thats what you are writing !! Never asked for Information!! Stop your shit !OCARESOLE
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January 1, 2025
Unprompted review
Amunra logo

Reply from Amunra

Dear Norbert,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

Rated 5 out of 5 stars

10 out of 10, positive experience only!!

I seen a lot of mixed reviews about this casino, but I don’t understand the reason, my experience was only positive. I hit a great win on one of the slots and then withdrew €1000 without any problems. It took around 2 days btw. 10 out of 10 honestly

December 16, 2024
Unprompted review
Amunra logo

Reply from Amunra

Dear Jennifer,

Thank you for taking the time to share your experience of using Amunra. We are happy to hear you enjoy using the site and you already have received a withdrawal.

If we can be of any further assistance please let us know on live chat or email.

Best regards,
Amunra.com

Rated 5 out of 5 stars

Customer support is spot on

Customer support is spot on! They replied in a couple of minutes and sorted out my issue. Keep up the good work! Though it would be brilliant if they could become relationship experts as well.

November 22, 2024
Unprompted review
Amunra logo

Reply from Amunra

Dear Megan,

Thank you for your kind words and sense of humor!

We're delighted to hear that our customer support team was able to assist you quickly and effectively.

While we might not branch into relationship advice just yet, we’ll definitely keep up the good work to ensure your gaming experience is as smooth as possible. :)

We wish you happy holidays!

Best wishes,
Amunra.com Customer Support

Rated 5 out of 5 stars

Great game selection

Great game selection! Live dealer games are absolutely fantastic! The gaming atmosphere is just like in a real casino, only without the women asking “Are you back again?”

November 13, 2024
Unprompted review
Amunra logo

Reply from Amunra

Dear Alisha,

Thank you for sharing your feedback from using Amunra. We are so happy to hear you are finding everything you need.

If we can be of further assistance to you, please let us know. We are available 24/7 in live chat.

Best regards,
Amunura.com

Rated 5 out of 5 stars

Where are the bonuses

Where are the bonuses? The welcome offer is decent, but I'd like to see something more, like promotions for regular customers! At the moment it feels a bit like “throw in a bit of cash, and then you're on your own.”

November 8, 2024
Unprompted review
Amunra logo

Reply from Amunra

Dear Tom,

Thank you for taking your time to rate our website Amunra.

We do have promotions available such as weekly reload and weekend reload which we can tell you about in support or you can see from our promotions page.

We also do have loyalty bonus based on player activity. We are more than happy to check that for you on email or live chat at your convenience.

Kind regards,
Amunra

Rated 5 out of 5 stars

Mate, AmunRa

Mate, AmunRa is seriously cool! I won on the slots and withdrew without any hassles! The experience was brilliant, everything works just as it should. Add a bit more adrenaline, and it'll be absolute fire!

October 19, 2024
Unprompted review
Amunra logo

Reply from Amunra

Dear Customer,

Thank you very much for your review and the time you've taken to share it with us. We truly appreciate your feedback and are sincerely grateful!

Our goal is to provide the best possible experience for our customers, and all our departments work together to meet every need with the highest level of service.

Thank you again for your time and trust!

The amunra.com Team

Rated 1 out of 5 stars

Don't play here you will not get your…

Don't play here you will not get your money out it is a SCAM CASINO

It is 4th time In the row that my withdrawal has been cancelled and they are telling me the same lies that it is technical issues. Every time I requested for my money the win rate went from ok to absolute garbage. So you loose more money if you're playing after requesting a withdrawal

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

My rate is -5

I applied withdrawal via Tether on 30/7. Today is 9/8 and still didn't get it. Customer service give the same answer day after day. Don't put your money in amunra, it is a scam. Very disappointing.

August 9, 2024
Unprompted review
Rated 3 out of 5 stars

Slow withdraw

After 1 week and they still haven't accepted my withdraw. I sent 3 email and finally they accepted my withdraw. You can play that site but should know the withdraw is very slow

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

No wins no free games, customer service crap don't pay out

Please do not gamble here, they don't payout, you be days waiting to process your winnings, customer service fob you off especially a guy name Levi, I bought free games only to win 1 euro out of eight sets I bought costing 20 euro. When you want your account shut they fob you off. The first few times u log in you win a little to lure you in, like a rat going to a trap, then it's all loses, no play, no fun, just loses. They have no gambling safety net or standards do it's gambling away we want your money, the more the better. Very one sided. Customer service don't give a damn especially Levi. What an idiot. Don't be fooled, don't gamble at this site you will get no play and win nothing. Shower of cowboys who take 98 percent profit.

April 6, 2024
Unprompted review

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