Jayde was extremely helpful in resolving my questions about my automatic bill pay and the email I received. She took the time to look into my account, clearly explained what was going on, and let... See more
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Review summary
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Highly recommend. Will definitely be doing business with them in the future. They gave me the best possible rate. Truly appreciated working with Chance Asquith as well the follow call from someone els... See more
Company replied
Working with Megan Eddings is always great. We go to her for all of our customers' commercial finance needs. She is always clear and quick with her responses to any documents we need and provides a gr... See more
Company replied
Johnel is a valuable asset to your company! I have been fortunate to speak with her on 2 occasions when I called customer service/support. She was remarkably helpful and above all very polite and kind... See more
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Company details
Written by the company
Amur Equipment Finance started in 1996 in Grand Island, Nebraska. Following a significant capital investment in 2013, and a strengthening of its leadership team beginning in 2015, it has evolved into one of the largest independent equipment finance companies. AmurEF employs 145 employees nationally and has almost doubled its workforce in recent years. Today, it is a Top Five nationally ranked independent commercial equipment finance provider and a certified Great Place to Work® dedicated to ensuring that its customers and employees around the nation are equipped to grow and succeed. AmurEF directly serves business owners as well as broker and vendor origination partners in equipment-intensive industries including transportation, construction, commercial and industrial equipment, technology, food service, agriculture, packaging, and energy. AmurEF is active in both small-ticket and middle market financing, originating $10K to $2MM transactions across a wide range of credit profiles and with terms of up to 84 months. Call 888-272-1154 to learn more.
Contact info
304 W. 3RD Street, PO Box 2555, 68801, Grand Island, United States
- 888-272-1154
- info@amuref.com
- www.amuref.com
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Charity has been amazing!
Charity has been amazing! We requested help with a few of our loans and she has been there to help us through the whole process. Very grateful to be working with her.
March 12, 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you so much for sharing your experience, Mariann! We’re thrilled to hear that Charity has been so supportive in helping you navigate your loans. Providing consistent, helpful guidance is exactly what we strive for. We truly appreciate your kind words and your business. We’re grateful for the opportunity to work with you!
Great Customer Service
I have been fortunate to have Johnel help me several times. She has always been friendly, helpful and efficient. Thank you, Johnel!
March 16, 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for your kind words, Jane! We’re so glad to hear that Johnel has consistently provided friendly, helpful, and efficient support. We’ll be sure to share your feedback with her; it means a lot to our team.
We truly appreciate your continued trust and thank you for your business!
request for Interest statement
Jayde was pleasant, quick, thorough and knowledeable
March 16, 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Sharon! Thank you for the wonderful feedback! We’re so glad to hear that Jayde was pleasant, quick, thorough, and knowledgeable in assisting you. We truly appreciate you taking the time to share your experience and thank you for your business!
KIRA was amazing
KIRA was amazing. She helped me with my account and I couldn’t thank her enough for all the support and help she provided.
March 13, 2026
Unprompted review
Reply from Amur Equipment Finance
We're happy to hear that you had such a positive experience! It's wonderful to know that the assistance you received was so helpful and supportive. We appreciate your feedback, Lloyd!
Reply from Amur Equipment Finance
Thank you for the great feedback, Evyn! We’re so glad to hear Eva provided a great experience. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience and thank you for your business!
Johnel was very polite and…
Johnel was very polite and knowledgeable. Thank you
March 13, 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Gregory! Thank you for the kind feedback! We’re so glad to hear that Johnel was polite and knowledgeable while assisting you. We truly appreciate you taking the time to share your experience and thank you for your business.
very helpful was able to answer all my…
very helpful was able to answer all my questions and was very patient walking me through account login
March 12, 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Richard! We're happy to hear that we were able to help you with your account login. We appreciate your positive feedback and are glad our team could answer your questions patiently.
Jayde was very helpful
Very good experience with Jayde on the phone and actuality got a quick response and problem solved.
March 12, 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for taking the time to share your experience, Cheryl! It's great to know that we provided you with a quick response and a resolution to your problem. Thanks for your feedback.
Reply from Amur Equipment Finance
Hello Mike! We appreciate you taking the time to share your positive experience; we are so glad to hear that you found Jayde helpful.
I talked to a lady named Jayde and she…
I talked to a lady named Jayde and she was the most helpful and compassionate for what i needed. she steered me in the right direction and i hung up with great relief.
March 10, 2026
Unprompted review
Reply from Amur Equipment Finance
We're happy to hear that Jayde was so helpful and compassionate. It's great to know that she provided the guidance you needed and brought you relief. Thank you for sharing your positive experience!
Jayde Fernandez was very helpful.
March 9, 2026
Unprompted review
Reply from Amur Equipment Finance
We appreciate your positive feedback, Joshua. We're happy to hear that you had a great experience and found our team member helpful.
Great customer service
I’m happy with the fast response I received from the customer service specialist Shandra. Didn’t took long to respond and to be able to help me with my concern. Thank you for your help.
March 9, 2026
Unprompted review
Reply from Amur Equipment Finance
We're happy to hear that you received a fast response and helpful support. We appreciate you taking the time to share your positive experience with us, Carlos. Thank you for your feedback.
Predatory fees for evertything
Never but Never finance anything with this company, they charged predatory fees for everything, i got a new insurance and they charge for that, i also never got explained about about the structure of the loan until i figure i don't have a payoff amount like a regular car loan. this is BS
March 7, 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Andres, thank you for your review of Amur Equipment Finance. Your feedback is important to us as we strive to deliver excellent customer service. We are sorry to learn that you are not satisfied with the service you’ve received to date.
After reviewing your profile, our records do not indicate that any concerns regarding the finance amount were raised during the funding process.
Regarding early payoff, your customer contract outlines that all contractual payments are due at the time the agreement is satisfied. Additionally, maintaining insurance coverage is a requirement outlined in the contract, as it protects both the equipment owner and the financing provider. If proof of insurance is not received, notices are provided in advance before any lender-placed insurance may be applied.
Providing excellent service, including clearly communicating our process and contract terms, is paramount to what we do and who we are. We appreciate you taking the time to share your feedback.
Great Customers services from KIRA!!
Great Customers services from KIRA!!! Thnanks!!
March 5, 2026
Unprompted review
Reply from Amur Equipment Finance
We are happy to hear that you had a great customer service experience. We appreciate you taking the time to leave us feedback, Samuel!
Customer service is accessible
Customer service is accessible and will answer within the hour a message is sent.
March 6, 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for sharing your experience, Teresa! We’re glad to hear that our team was responsive and able to get back to you quickly. Providing accessible support and timely responses is something we work hard to maintain every day. We truly appreciate you taking the time to leave your feedback.
Tami was nice and patient with ne…
Tami was nice and patient with ne during the process! Thanks!
March 6, 2026
Unprompted review
Reply from Amur Equipment Finance
We appreciate you sharing your positive experience, Antonio! We are so glad that you found our team member to be helpful and kind during the process.
Jayde was extremely helpful and had the…
Jayde was extremely helpful and had the answer I needed quickly
March 6, 2026
Unprompted review
Reply from Amur Equipment Finance
Thank you for the great feedback, GW Logistics! We’re glad to hear Jayde was able to assist you quickly and provide the information you needed. We’ll be sure to share your kind words; our team works hard to make every interaction helpful and efficient. We appreciate you taking the time to share your experience!
Horrible company to work with
Horrible company to work with. I was forced into using Amur to finance my 2022 freighliner. After paying half the payments i still own more then i paid for the truck. They screw you at every turn!! Don't use them. Buyer beware!!
March 2, 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Larry, and thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating, and we understand how important clarity and confidence are when entering into a financing agreement.
After reviewing our records, we did not find any concerns or questions raised during the funding and contract signing process regarding the terms or payment structure. Our goal during funding is always to ensure customers have the opportunity to review and understand the agreement before it is finalized.
Thank you again for taking the time to share your thoughts.
Jayde was extremely helpful and made me…
Jayde was extremely helpful and made me feel more comfortable making the most embarrassing phone call I've ever made.
March 2, 2026
Unprompted review
Reply from Amur Equipment Finance
Hello Kiko! We're happy to hear that Jayde made you feel more comfortable during a difficult call. Thank you for sharing your positive experience with us!
Do business with AMUR at your own risk
Do business with AMUR at your own risk. Their financing practices are not straightforward, and I strongly advise anyone considering them to read the fine print carefully. Do not give in to pressure or excessive talking meant to confuse you. Always ask: What will my total charges be by the end of this loan? What happens if I pay off the balance early?
AMUR claims its loans are “not interest‑bearing,” but what that actually means is unclear. Their fees are not transparent, and they can add charges without providing a clear breakdown of the true cost. They won't give you the total amount of your loan, but the monthly payment. You will have to figure it out how much the life of your loan will cost you. In my experience, this created a very concerning and opaque financial arrangement.
I purchased a truck in June 2023 from Ryder and was referred to AMUR for financing. The total amount financed was $37,246.60 under TZ Square Transportation LLC. I made 17 consecutive monthly payments of $1,361.67, totaling $23,148, without ever missing or being late on a payment.
Then the unforeseen happened. I lost my day job, trucking revenue dropped drastically due high gasoline prices and extremely low rates per mile, and the truck suffered a major mechanical breakdown. It was taken to a repair shop in Laurel, MD. Realizing I could no longer sustain the monthly payments, I contacted AMUR (Morgan Osborn) to request a payoff amount. They quoted approximately $43,600—despite the original financed amount being $37,246 and despite my having already paid over $23,000.
In November 2024, I offered $10,000 as a settlement after providing both my personal and business financial statements. AMUR rejected my offer and countered with a payoff of $42,000+, which I could not afford. They advised me to sell the truck if I could not continue making payments.
The truck—a 2015 International 4300 with over 260,000 miles —received a purchase offer of $15,000 from the repair shop owner. I informed AMUR and even offered to add $8,000 of my own funds to bring the total to $23,000 just to exit the loan. AMUR refused again and insisted on the $42,000+ payoff.
With no other option, I voluntarily surrendered the truck to AMUR (Jordyn Johnson) in mid‑November 2024 so they could sell it and apply the proceeds to the balance. To my surprise, in February 2025 the repair shop contacted me to say the truck was still sitting there—AMUR had never picked it up. The shop began charging $75 prorated per day for storage. I notified AMUR immediately, yet they allowed the truck to remain there until late March 2025, when they finally transferred the title to the shop owner for $1,000. My question is, why didn't they give me the tittle for the $1000 and the bill?
To this day, I have received no documentation from AMUR showing how much the truck was sold for or how they calculated the remaining balance. Instead, I was issued a bill for $42,000 in December of 2025, which I am now making monthly payments on. Life has been stressful, making payments on something you know was taken from you unfairly and handed to someone else.
My question is simple: Why punish a customer who tried in good faith to resolve the situation? AMUR refused reasonable settlement offers, failed to retrieve the truck in a timely manner, and still held me responsible for an inflated balance.
If you are a small business seeking financing, please stay away from AMUR. My experience has been costly, stressful, and deeply disappointing. I regret ever doing business with them.
December 2, 2025
Unprompted review
Reply from Amur Equipment Finance
We’re truly sorry to hear about your experience and the challenges you’ve faced. We understand how stressful financial hardship and equipment issues can be, especially when they impact your business and livelihood.
At Amur Equipment Finance, our agreements clearly outline payment terms, total contract amounts, and early payoff provisions at the time of signing. We encourage all customers to carefully review their documents and ask questions prior to finalizing any financing arrangement. Our goal is always to ensure transparency and clarity in the structure of the transaction. With regard to voluntary surrenders and collateral disposition, there are established processes that must be followed, including title transfer, recovery logistics, and application of sale proceeds in accordance with the contract and applicable regulations. Documentation outlining how proceeds are applied and how any remaining balance is calculated is typically provided as part of that process. We take concerns like yours seriously. Because account-specific details cannot be addressed publicly, I encourage you to contact our Customer Service team or me directly @ 800-994-0016 so we can review your file, confirm documentation has been provided, and answer any outstanding questions regarding balances, recovery timelines, or settlement discussions.
We appreciate you sharing your feedback and remain committed to reviewing your concerns thoroughly.
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