Ancaster Group Reviews 

The process was smooth and well organised. Staff explained everything clearly, including next steps. The experience felt efficient and straightforward. Would recommend this dealership for its professionalism.

Such a terrible service at both Ancaster Chislehurst and Croydon. Try another dealership for your servicing.

I arrived at Chislehurst at 8.15 to find the courtesy I had ordered car was not available although it had been booked. Luckily the receptionist remembered me coming in and booking. The car was booked in for 'noises coming from the front wheel(s).' At the same time I booked in the 40000 mile service, although it was not due until September. I drove car with Tim, one of your engineers, who agreed there was a noise that needed investigation. Leanne (one of the really great receptionists who take the brunt of complaints) finally managed to get me a car at around 9.45 and told me to come bach at 4 pm, on that day, when my 'car would be ready'. Previously to this the car was in Ancaster The Croydon Workshop for a problem with the EGR valve and front parking sensors...23 June for 3 days) New EGR valve and front parking sensors were fitted. The Day following the collection os the repaired car.after a grinding noise comomt from the front wheels began to appear. I returned to Croydon who then couldn’t book an inspection until mid September, 2 months later… pathetic.! They said 'try Chislehurst' .

Now back to Chislehurst story of complete and utter failure. I returned to the Chislehurst Service at 4.45 expecting my car to be ready. No such luck. It was 6 pm when the car was announced 'finished' and returned to me WITHOUT THE FRONT WHEEL NOISE INVESTIGATED. Plus the car had not been cleaned. To say this was an unprofessional rushed job is an understatement. The car which was still making an awful noise was returned to me with a message saying to 'book it in for further investigation.'...That's what it was originally booked in for with the service oas n extra. The service department didn’t look at the problem..they were just interested in the paid job which incidentally was in the region of £660 ...basically for an oil change. The next day, I used the to travel with my grandchildren to Hever Castle on Saturday 18th July. The car was now making so much noise I has to find an emergency garage. THEY FOUND BOTH FRONT WHEELS HAD THE BOLTS ONLY FINGER TIGHT OR UNWOUND. Tightening has cured the problem noise.

This was probably following the debacle they call Service at Ancaster Croydon who probably heglected to tighten the wheels following working on the front bumper parking sensors...HOWEVER. A WHEELS AND BRAKES SAFTEY CHECK ARE PART OF THE MAIN SERVICE...Definitely not carried out. I’m not sure if a wheel/tyre rotation are part of a full service these days but this did not take place. BOTH CROYDON AND CHISLEHURST ARE AT SERIOUS FAULT AND COULD HAVE LEAD TO AN ACCIDENT THAT COULD HAVE KILLED OR INJURED 5 PEOPLE. At this level of poor service what else have they neglected carring out the service...I fully intend to take this matter further to director level and probably even further with an official complaint to DVSA and The Motor Ombudsman. They are an official MOT registered station.

Me and my wife was looking for a small car , we liked it and the deal was done with Vanessa , who was very kind and helpful and deal was done straight away, went to pick the car and Paskzal was very helpful to show the drive and details of the car , thank you Ancaster Purley , will recommend any one to buy Hyundai. Bir &Aida

Bill was great from start to finish. He made the whole process straightforward and I was really pleased with the outcome. Communication was clear throughout, which made everything much easier to follow. The advice provided felt honest and helped me feel confident in choosing the right car for my needs. Responses were quick, so I never felt left waiting for information or updates. It made what could have been a stressful experience run smoothly.

Juan was excellent!. Couldn’t have asked for a better customer service experience.He was both professional and very friendly at the same time. He is a real asset to your company!
Thank you Juan.

I initially thought my MOT would be straightforward, but it turned into a more complex issue that stretched over a few weeks and multiple visits. Despite this, Karun Sharma managed everything in a professional and approachable way. He kept me updated throughout, maintained a welcoming attitude, and followed up whenever necessary. His good humour helped make the situation less stressful.

In the end, everything was sorted properly.

I was a bit unsure at first, but Todor really put me at ease. He answered all my questions clearly and offered honest advice during the test drive, which helped me feel more confident about the process. The atmosphere felt professional yet friendly, and I appreciated that there was no push to oversell anything. It made the experience smoother than I expected.

The MOT was handled without any issues. Communication throughout was clear, and I appreciated being kept updated on progress. Katie at the Service Desk was helpful and easy to deal with, while Alex addressed some additional questions I had in a straightforward manner. The process felt efficient, and everything was explained well. I left feeling confident about the work done and would consider returning for future needs.

For the attention of Ancaster CEO

I am reaching out to bring an incredibly serious and distressing incident regarding professional misconduct and physical intimidation at your Croydon branch to your immediate attention. As Managing Director, I assume you do not tolerate aggressive, threatening behaviour from your senior managers.
On 09/07/26, I arrived at the Croydon facility at 9:30 AM for a scheduled 10:00 AM interview with the branch manager, Barry Grogan. Having commuted sustainably via bicycle, I was met with a dismissive reception from a branch employee ( that was Mr Barry Grogan) who was hostile about where I parked my bicycle, despite it having its own stand.
More critically, I was left waiting in the customer area for over an hour past my scheduled time without any communication. During this wait, I contacted my recruitment agent twice. I eventually asked another employee for an update, only to discover that Mr. Grogan was sitting right next to them, actively ignoring me.
When I politely approached Mr. Grogan to ask if he was having a busy morning, he refused to make eye contact or engage. Realising the disrespect, I decided to walk away and ask Mr Grogan what was the reason for being ignored. Mr. Grogan abruptly stated, "I'm not going to see you."
Another member of your staff witnessed my distress and asked if I was okay right before Mr. Grogan approached me.
As I walked to my bicycle, the situation escalated into unacceptable intimidation:
Mr. Grogan followed me, aggressively shook my hand with excessive, painful force, and stated, "You will never work for Ancaster."
He then stepped directly into my personal space, put his face very close to mine, and threateningly demanded, "What’s your name? I will make sure you never work for Ancaster for your attitude."
When I stated that this was not a nice way to behave and began to pedal away, he dismissed me further by saying he was not there to argue.
I am deeply shaken by this experience. I arrived as a punctual, professional candidate and was met with systemic disrespect, followed by severe verbal threats and physical intimidation by a representative of your company.
I expect a formal response from your office regarding how this matter will be investigated, as Mr. Grogan's abusive behaviour poses a severe reputational and liability risk to the Ancaster Group.
Please check CCTV in the premisses from 9.30am to 11.30am date 09/07/26
Thank you for your immediate attention to this serious matter.
Yours sincerely,
R.F

The process felt straightforward, which was reassuring. Booking a slot was quick and hassle-free, and the communication throughout was clear, which made things easier to follow. The staff were friendly yet professional, making the experience comfortable. I felt at ease asking questions as they were approachable and explained things in a way that made sense.

It all went smoothly and without unnecessary complications.

The staff at Ancaster Nissan Epsom were friendly and professional. They had a welcoming manner, which made the process straightforward. The atmosphere in the dealership was comfortable, and everything was explained clearly. The visit met my expectations. Even going above and beyond when I returned the hire vehicle by moving my children’s car seats and shopping back into my own car this was a help as I had my 7 month old with me!

Luke and Chris were friendly, professional, and easy to approach. They provided clear guidance throughout the process of purchasing a car for my son. Everything went smoothly, and they were always polite when answering questions. It was a pleasure dealing with them.

I had a smooth experience at Ancaster Nissan Heathrow. The process was easy and well-organised, with everything explained clearly. They kept me informed throughout, which made things straightforward and stress-free. There were no surprises or complications along the way, and it felt like everything was handled efficiently.

I went in to sort out my car and found the staff friendly and professional. They made the process straightforward, explaining everything clearly without making it feel rushed. The atmosphere was relaxed, which made it easy to ask any questions. I appreciated how approachable they were during the whole visit. Left feeling quite pleased with how smoothly it all went.

Sales staff are often very helpful but sometimes unable to meet scheduled appointments leaving customers waiting for sometime without any apologies. Post sales enquiry and the service center is often difficult to get through and requests for call backs go unanswered the same applies to leaving emails which are never answered. Communication is definitely a big issue with this dealership. This review refers to Hyundai Chislehurst not Epsom.

I was a bit unsure at first about how things would go, but everything turned out to be really smooth. The team kept me updated throughout, which made the whole process much easier to follow. I appreciated the regular updates, as it helped me feel more confident that things were moving along as expected.

Ash was great and made sure I knew what was happening at each stage. It wasn’t rushed or overwhelming, and I felt comfortable asking questions when needed. By the time it was all done, I left feeling really pleased with how organised everything had been.

The clear communication and steady updates stood out to me during my experience.

Keiran Greaves provided clear communication and kept us informed during the process of purchasing our new car. He addressed all our questions patiently and made us feel well looked after.

Better customer service sales and service department.

Todor was friendly and professional, creating a welcoming atmosphere throughout the visit. Their approach made it easier to navigate the process without feeling pressured.

Always great service from him.

I test drove today the jaecoo 5 at the welling branch and I can’t rate it enough it is a very well built suv and a solid to drive the staff there where very helpful and looked after me very well