Ancaster Group Reviews 816

Staff were polite and welcoming, which put me at ease. However, the courtesy car provided was not ideal for my needs, causing some discomfort.

We are really pleased with our new car, which suits our needs perfectly. Kieron was helpful and informative throughout, providing honest advice without being pushy. He made everything straightforward... See more

I was a bit unsure at first but felt much more comfortable once everything was explained clearly. Anita took the time to go through the paperwork with me and guided me step by step, which I appreciate... See more

At the service last December, exceptional service and very pleased. Today, 1st MOT sailed through; did a sit-and-wait; served and assisted by Tracy. sorted everything out for us, including a recall at... See more

Sales at Ancaster are great. Shame about their after sales service. My car broke down (2025 plate) HEV system, power reduced. It seems there are many people experiencing this problem with the Juke.... See more

My worst experience with any garage. Long story short. My brothers car broke down 27/03/26, the morning he was due to fly out for 2 week holiday. Car towed to Ancaster Renault Dartford, where it was... See more

The first thing I noticed at Ancaster Nissan Heathrow was how friendly and organised everything felt. From start to finish, the process was so smooth and straightforward. The team kept me informed at... See more

The staff were friendly gave excellent advice and helped me to choose my new car. The handover was good, and although this is completely different to my old car I came away from Ancaster with confid... See more

Checked in at Ancaster Croydon for my first annual service and chose the ‘while you wait option’. Staff were all very helpful and there was a pleasant designated waiting area within the showroom wi... See more

Thank you, Simon. MG Bromle I truly appreciate everything you’ve done for me—from your friendly approach right through to me leaving with a new car. He took the time to carefully go through every... See more

Walking into Ancaster MG Bromley, I had high hopes and a few nerves about buying a new car. From the very first visit to the moment I collected my vehicle, the experience was absolutely brilliant. Jam... See more

The process of purchasing my vehicle was straightforward. Ashley took the time to explain everything clearly and walked me through each step, ensuring I understood the details. All my questions were a... See more

Jurie from the Shepperton office has been really helpful in our difficult quest to find a car. Even during my husbands illness, he was very understanding and kept in touch. Excellent service and nothi... See more

We went to Ancaster Croydon after having been to another local Hyundai dealership. Got to see Jermaine who listened to what we were looking for, and we were specific in our choice! No hard sell and Je... See more

The team at Ancaster MG Bromley really made the car-buying process feel special. They took the time to ensure all my questions were answered and kept me updated throughout, which was such a refreshing... See more

We finally picked up our new Motability car and we love it. Ashleigh was great at communicating, ordering, and passing over the car to us. He was very understanding of my needs being wheelchair bound... See more

Went for car service got a courtesy car which was making a noise to fill it up as soon as I left the garage. 21 miles it had through the rush hour back and forth. Garage in South Croydon home Bigg... See more

I had some questions about financing, but they took the time to explain everything clearly and made it easy to understand. They also went through all the available options with me, which was very help... See more

The whole thing from start to finish was made so easy my salesperson MUSTAFA PURE LEGEND ended with the most amazing car ever your professionalism and understanding to my needs were the best Thanky... See more

We had the pleasure of visiting Ancaster Bromley to check MG cars. Simon Morris was our sales person and we couldn't have found anyone better. He was very patient, knowledgeable and helpful. We had 2... See more

Very disappointing experience at Ancaster Croydon Hyundai. My vehicle, which is still under Hyundai’s manufacturer warranty, failed its MOT here due to the front washer jets not spraying. I... See more

We bought our first Changan from these guys for the first time. I wouldn’t say they are great when it comes to service. They are more like going to Tesco buying your product from the shelf and nothi... See more

Desmond was excellent from start to finish! He was friendly and took the time to explain every step of the process, making everything so much easier to understand. I had quite a few questions, and he... See more

I was a bit unsure about the process of selecting a new Motability car, but my visit to Ancaster Nissan Slough turned out really well. The staff took their time explaining things and answering all my... See more

We dealt with Tyrone at the Chislehurst branch who was extremely friendly and couldn’t have been more helpful. He explained everything so clearly and did everything he could to assist with any questi... See more

I was pleased with how things turned out at Ancaster Nissan Heathrow. Keith ensured I felt looked after throughout the process, providing regular updates and keeping me informed at every stage. Commun... See more

Shocking, Misleading and Completely Unacceptable' This dealership sold me a recalled nissan , which is unacceptable and raises serious safety concerns. Even worse, within just buying the car, the... See more

Simon Morris is one Amazing Sales Personel. To say he went above and beyond to make my experience the best possible without delay and nothing was too much, I left not just happy but speechless at his... See more

As soon as we stepped into Ancastwr MG Shepperton we could feel a good vibe. We were asked if we needed help but we're happy to leave us be as we said we were just looking. However, we saw a car we re... See more

I visited Ancaster Nissan Penge for my first car purchase. Jessica made the process simple, explaining everything clearly. The car was ready to collect in five days, which was very convenient. Excelle... See more

The whole process of buying a car was really straightforward and well organised. Everything was clearly explained, which made it much easier to understand what was happening at each stage. Sam was ver... See more

My first dealing with Ancaster Croydon today trying to amend a booked service. Useless service, they cannot find the booking on their system, then waited 90 minutes for a call back that never ca... See more

This was my first visit to Ancaster Nissan Eltham, and I have to say the service was absolutely brilliant. Salman Asghar was incredibly helpful and took us through the process of getting a car with su... See more

We were looked after through the whole process of selling and buy our new car. Nothing was too much trouble everything was explained clearly and would have no hesitation in recommending Ancaster Croyd... See more

It is not always about the car. The ongoing service, environment, and efficiency has a lot to say. I went to all the showrooms I could to check and as good as the cars may have been the showroom, car... See more

My daughter purchased a car from Juan, who is nothing but helpful and professional. Juan and his team have responded quickly to any queries we have had since the purchase. We will definitel... See more

The Staff at Ancaster are so friendly, professional, capable and situations go smoothly as the staff care. This is such a breath of fresh air on many levels and I appreciate the time and thought you... See more

I was happy with how everything turned out. James and Kelly were friendly and professional throughout, which made it easy to ask questions and discuss options. They took the time to explain things c... See more

Really disappointing and upsetting experience at Ancaster Nissan Eltham. I booked my Motability vehicle in advance for a service and was told at the time that a courtesy car would... See more

Buying our first electric vehicle felt like a big step, but Todos at Ancaster MG Dartford made the whole experience so much easier for us. He was extremely friendly and took the time to answer all of... See more

I recently visited Ancaster Nissan Penge and found the staff to be friendly and professional. They were easy to talk to and explained everything clearly, which made the process straightforward. The ha... See more

The team at the Heathrow Ancaster was very excellent . I received a VIP service and they kept me updated before the service and afterwards. Keith and Wayne were very professional and friendly. Thank... See more

The things that made my experience good From start to finish appointments punctual , we did not feel rushed John was clear and and well understood John was friendly and patients He treated... See more

Unfair Pricing and Discriminatory Treatment at Nissan Eltham I recently visited Nissan Eltham intending to purchase a brand new Nissan Qashqai. I was ready to proceed with the deal, had t... See more

Luis was amazing. Friendly, honest, explained everything and made me feel valued as a customer. Outstanding salesman and glad I got him. Never a disappointment with Ancaster South Croydon.

Salesman went over and above helping me when first driving my new Kona Ultimate Hybrid. To me, at first, I found the car quite daunting. He gave excellent advice to help me through the first few day... See more

Having found the car we wanted. Luke at South Croydon branch was great. Sorted the extras we wanted and sorted what we needed on the final invoice. Whole process was seamless and that’s thanks to Luke... See more

The handover process at Ancaster Hyundai Chislehurst was handled well. After servicing, the gentleman returning my keys provided a clear explanation of what had been done, which I appreciated. He also... See more

Stephen was patient with all our questions and we were made to feel welcome and unpressured. Quick to respond to phone calls and emails and very organised. Thank you for a good experience.

My first time with Nissan and I can honestly say Bill at Heathrow is an absolute star. He listened attentively, made me feel comfortable, kept in touch from start to finish. I was really at ease and... See more

Helpful and understanding. Also updating you all the time, and not leaving you hanging. Returning calls going on and above Very warming team And understanding your needs very helpful and suppor... See more

I genuinely like Hyundai cars but the after-sales experience completely ruins it. The sales team are great while you’re buying, attentive, helpful, everything you’d expect. But the momen... See more

Have been a customer of Ancaster South Croydon for many years and my partner and I have bought many cars from them and had them regularly serviced there. I have just bought a new Nissan Qashqa... See more