Ancaster Group - Nissan Eltham Reviews 52

They took the time to explain everything clearly and didn’t try to push anything I didn’t need. Felt comfortable with their honest advice.

Evvevryone was helpful and approachable. Vernon in particular made the process comfortable by providing honest advice and clear explanations. Everything felt well organised. Communication was smooth, and responses came quickly when needed. It all ran as expected without issues.

The Staff at Ancaster are so friendly, professional, capable and situations go smoothly as the staff care.
This is such a breath of fresh air on many levels and I appreciate the time and thought you all take.
Many thanks again.

I was unsure about a few details, but they took the time to explain everything clearly. The staff were friendly and professional, which made the process straightforward.

I was a bit unsure at first, but Salman was clear and professional throughout. He explained everything in a straightforward way, which made things easier to understand. I appreciated his polite and courteous manner during our conversations. He also took the time to offer some alternative solutions, which was really helpful. It felt like he genuinely wanted to make sure I was comfortable with my choices. This definitely left a good impression on me.

The dealership was clean and professional, creating a good atmosphere. Andrew Clarke and Simon Bird kept me well informed during my service. I plan to return next year for another service.

I ended up with a car that suits my family perfectly. The test drive was useful, and all my questions were answered clearly. Martin was calm and professional throughout, making the process feel straightforward. He was easy to talk to and friendly, which made a big difference. Happy with how everything worked out in the end.

Very easy an uncomplicated

Desmond was so helpful with the handling of my vehicle, from start to finish he looked after my needs. Great service.

Really disappointing and upsetting experience at Ancaster Nissan Eltham.

I booked my Motability vehicle in advance for a service and was told at the time that a courtesy car would be provided. I was specifically advised to bring my driving licence and that a like-for-like vehicle would be available, as I cannot be without transport.

When I arrived, there was already a delay before being seen. When I was eventually assisted, I explained again that I had been told a Motability courtesy car would be provided.

The advisor took my driving licence and went into a back office without asking me any questions. As a transgender woman, my legal documents are still in my former name, which I would have happily explained if I had been asked first.

Instead, my licence was taken away and shown to a colleague, who appeared to laugh. When the advisor returned, he pointed out that the booking said “Mr”, and I explained that I am transgender and that I would have clarified that if I had simply been asked before my personal information was taken and discussed in the back.

At that point, the tone of the whole interaction had already been set. It made me feel uncomfortable and disrespected.

I was then told that no courtesy car was available because one had not been returned. This is not acceptable when it was clearly agreed in advance, especially as a Motability customer who relies on a vehicle day to day.

I was left without transport despite what I had been told when booking, and the overall handling of the situation was poor.

It’s a real shame, because when I originally ordered my Motability car from this branch, I was treated with respect and understanding regarding my gender identity. I did not feel judged or made uncomfortable.

Today’s experience was completely different and left me feeling upset and let down.

I hope this is taken seriously and that lessons are learned so that all customers are treated with dignity and respect, regardless of whether they are transgender or not.

I visited the dealership for my MOT. The staff were friendly and professional throughout, making the process straightforward. They were also polite and courteous, which made the visit a pleasant one.

Excellent staff Adam was amazing from start to finish

Unfair Pricing and Discriminatory Treatment at Nissan Eltham

I recently visited Nissan Eltham intending to purchase a brand new Nissan Qashqai. I was ready to proceed with the deal, had the deposit prepared, and selected the same extras as another customer who happened to be in the showroom at the same time.

During conversation with this customer, we realised we were both purchasing the exact same car, with the same deposit and the same optional extras. However, they were being given a £1,700 additional discount on top of the finance deposit contribution, while I was offered only £500.

When I questioned this obvious discrepancy, the manager, Richard, attempted to justify it by saying the other person was a “loyal customer.” This explanation made absolutely no sense, as I am also an existing customer, which should mean loyalty works both ways.

It left me feeling like the pricing was completely arbitrary and that customers are not treated fairly or equally. Two people standing in the same showroom, buying the same vehicle, with the same financial circumstances, should not be offered wildly different deals without transparent justification.

The experience felt extremely unprofessional and, quite frankly, misleading. If this is how Nissan Eltham conducts business, customers should be very cautious and make sure they compare deals carefully before committing.

I walked away feeling like the process lacked transparency and fairness, which is disappointing when you’re ready to spend a significant amount of money on a brand-new vehicle.

Sales at Ancaster are great. Shame about their after sales service.
My car broke down (2025 plate) HEV system, power reduced. It seems there are many people experiencing this problem with the Juke.
Spent all day emailing and phoning regarding a courtesy car, as Ancaster Eltham have it. Still no reply on this. Managers are in meetings. It’s a shame they don’t give as much support when something goes wrong

This was my first visit to Ancaster Nissan Eltham, and I have to say the service was absolutely brilliant. Salman Asghar was incredibly helpful and took us through the process of getting a car with such patience and clarity. He answered all our questions thoroughly, which made a huge difference for my wife, who is autistic. She felt completely at ease and understood everything perfectly. We both left feeling confident and happy with the experience, and she even said she'd be happy to return in the future! I would absolutely recommend Salman and Ancaster to anyone looking for a smooth, professional car-buying experience. Five stars from us!

Desmond was excellent from start to finish! He was friendly and took the time to explain every step of the process, making everything so much easier to understand. I had quite a few questions, and he answered them all with patience and professionalism, which really put me at ease. The whole experience felt smooth and well organised, thanks to his efforts. I’d definitely recommend this dealership if you’re looking for excellent service.

I recently purchased a Nissan Qashqai from Ancaster Nissan and I couldn’t be happier with the experience.

From start to finish, Martin assisted us throughout the entire process. He gave his full attention to all our queries and took the time to clearly explain everything in detail. Martin kept us updated regularly and made sure we were informed every step of the way until our car was ready for delivery. He truly made the whole experience smooth and stress-free.

We also found the dealership to be very customer-focused. Everyone there was welcoming, friendly, and supportive, which made us feel comfortable and valued as customers.

I am genuinely happy with the service we received and would definitely recommend Ancaster Nissan at Eltham to anyone looking to purchase a vehicle.

Thank you again to Martin and the team for such a great experience!

James at Ancaster Nissan eltham very helpful and polite made the experience feel quick and easy process overall for my daughters new car , we are very happy thank you again

Excellent customer service skills. Polite and caring staff. Fast and efficient service.

How friendly the person was I was was dealing with and how easy he made the whole experience.