I felt well looked after during my visit to Ancaster Nissan Heathrow. The agent who assisted me was courteous and friendly, taking the time to explain everything clearly. He carefully walked me throug... See more
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Scott Billing at Ancaster Nissan Heathrow made the whole process straightforward. He patiently guided me through my options, arranged test drives, and handled everything from road tax to servicing... See more
Company replied
I gave both the key fobs when the car was collected from my home in case the battery needs to be changed, the very next morning when I started the car it showed the sign low battery on the key. I trie... See more
Company replied
I was really pleased with the experience at Ancaster Nissan Heathrow. The staff were friendly and professional, creating a welcoming atmosphere throughout my visit. The showroom felt inviting, and eve... See more
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Company details
Written by the company
Welcome to Ancaster Your trusted car dealer for 75 years. Discover the best car buying experience in South London, West London, Surrey & Kent At Ancaster, we take pride in being one of the largest and most reputable car dealerships in the region. With 14 sales locations and a trade parts warehouse, we represent seven leading brands, including Nissan, Hyundai, MG, Renault, Dacia, Genesis & Škoda. A legacy of quality and value Since our establishment in 1949, we have been committed to delivering exceptional service and providing top-quality vehicles to our valued customers. With 75 years of experience serving the local community, you can trust us to meet your automotive needs with utmost professionalism.
Contact info
Clockhouse Roundabout, Staines Row, TW14 8RY, Heathrow, Surrey, United Kingdom
- 1784278720
4.7
Excellent
48 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I bought car Quashqui used car from…
I bought car Quashqui used car from Ancaster, Heathrow. Sales Manager Bill was very helpful. He guided me and helped me get the right car. Whole experience was wonderful. If I have have chance to buy again, I will contact Bill again. Bless him.
January 27, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Atesh, thank you for your glowing review. We are delighted to hear that you had a wonderful experience at Ancaster Nissan Heathrow and that Bill provided such helpful guidance in finding the right car for you. We will make sure to share your kind words with him. We look forward to assisting you again in the future.
I felt well looked after during my visit to Nissan Heathrow
I felt well looked after during my visit to Ancaster Nissan Heathrow. The agent who assisted me was courteous and friendly, taking the time to explain everything clearly. He carefully walked me through what needed to be done and helped ensure I made the right choice. At the end, he reviewed all the paperwork with me, making sure it was in order before I signed. It felt like attention was given at each stage of the process, which left me feeling satisfied when I left.
April 9, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Kemi, thank you for your glowing review. We are delighted to hear that you felt well looked after during your visit to Ancaster Nissan Heathrow. It is wonderful to know that our team provided courteous and clear guidance throughout the process, ensuring everything was carefully explained and reviewed. Your satisfaction means a lot to us and we look forward to welcoming you again in the future. Best regards, Ancaster Nissan Heathrow.
Excellent service at Ancaster Nissan Heathrow
I was really pleased with the experience at Ancaster Nissan Heathrow. The staff were friendly and professional, creating a welcoming atmosphere throughout my visit. The showroom felt inviting, and everything was handled in a professional manner. It was a pleasure to deal with them.
April 9, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi, thank you for your wonderful review and five star rating. We are delighted to hear that your visit to Ancaster Nissan Heathrow was enjoyable and that our friendly and professional team created a welcoming atmosphere for you. It is great to know you appreciated the inviting showroom and the professionalism throughout your experience. We look forward to welcoming you back in the future.
Smooth Annual major service.
Annual major service which went smoothly overall. Car was collected and retention time. Minor query on service agreement was sorted efficiently.
April 7, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Mandy, thank you for the five star review. We are delighted to hear that your annual major service went smoothly and that our team efficiently addressed your query on the service agreement. We appreciate your kind feedback and look forward to assisting you again at Ancaster Nissan Heathrow.
George was great!
George was great, we had a positive customer experience overall. I would recommend them to others, five stars.
March 30, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi, thank you for your five star review. We are delighted to hear that George provided you with a great experience and that you had a positive visit at Ancaster Nissan Heathrow. We truly appreciate your recommendation and look forward to welcoming you again in the future.
My car had a recall
My car had a recall, and I was looked after by Ajay... He was very personable, reassuring and managed my visit in a professional manner. Top job Ajay
March 31, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Clive, thank you for your five star review. We are delighted to hear that Ajay provided you with such personable and professional service during your visit to Ancaster Nissan Heathrow. We will be sure to pass along your kind words to him.
The staff had a welcoming manner and…
The staff had a welcoming manner and were friendly throughout my visit. Everything was handled in a professional way, which made the process straightforward. No complaints at all.
March 26, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Brendai, thank you for your wonderful review. We are delighted to hear that you found our staff welcoming and professional during your visit to Ancaster Nissan Heathrow. Your kind words mean a lot to us and we are glad we could make the process straightforward for you. We look forward to seeing you again. Kind Regards, Ancaster Nissan Heathrow
I was pleased with how things turned…
I was pleased with how things turned out at Ancaster Nissan Heathrow. Keith ensured I felt looked after throughout the process, providing regular updates and keeping me informed at every stage. Communication was clear and consistent, which made everything straightforward and reassuring. The level of effort put into keeping me updated was much appreciated.
March 25, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Sophia, thank you for your fantastic review and five-star rating. We're delighted to hear that Keith provided such clear and consistent communication, ensuring you felt looked after throughout the process. Your kind words about his efforts to keep you informed mean a lot to us. We look forward to assisting you again in the future. Best regards, Ancaster Nissan Heathrow.
Scott at Ancaster Nissan Heathrow made…
Scott Billing at Ancaster Nissan Heathrow made the whole process straightforward. He patiently guided me through my options, arranged test drives, and handled everything from road tax to servicing plans.
Would highly recommend and I will be returning for my next purchase.
Thanks Scott!
March 24, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Kerry, thank you for your wonderful review. We're delighted to hear that Scott provided such excellent service and made the process so straightforward for you. Your recommendation means a lot to us, and we look forward to welcoming you back. Kind Regards, Ancaster Nissan Heathrow
My first time with Nissan …
My first time with Nissan and I can honestly say Bill at Heathrow is an absolute star. He listened attentively, made me feel comfortable, kept in touch from start to finish. I was really at ease and comfortable. He helped me set up my phone talked me through all the controls, nothing was too much to ask.
What an asset he is.
I love my new car - thank you
March 13, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi, thank you for your wonderful review. We are thrilled to hear about your positive experience at Ancaster Nissan Heathrow. It is great to know that Bill provided attentive and supportive service, ensuring you felt comfortable throughout the process. We will be sure to pass on your kind words to Bill. Thank you for choosing us.
Great service
Great service - Keith was amazing dropped the car on time .
March 16, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi, thank you for your wonderful review and five star rating. We are thrilled to hear about your positive experience at Ancaster Nissan Heathrow and will be sure to pass your kind words on to Keith.
Martin was really helpful
Martin was really helpful. Arranged a test drive and purchased the car on the same day. Everything was straight forward.Great customer service ! Would recommend ….
March 4, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Diane, thank you for your glowing review and recommendation. We are delighted to hear that Martin provided excellent customer service and made the process of purchasing your car so straightforward. We hope you enjoy your new vehicle and look forward to welcoming you back to Ancaster Nissan Heathrow in the future. Best regards, Ancaster Nissan Heathrow.
Great service from Scott
Went in after tearing my hair out trying to set up CarPlay in a newly-purchased Juke. Scott was fantastic. Sorted in minutes and didn’t make me feel daft. I didn’t even buy the car from them! Told me to come back with any other questions.
Well done, Ancaster - and thank you, Scott!
March 9, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Lindsay, thank you for your fantastic review and five star rating. We are so pleased to hear that Scott was able to assist you with setting up CarPlay and that you felt supported throughout the process. It is great to know his efforts made a positive impression. Please do not hesitate to visit Ancaster Nissan Heathrow again if you have any further questions, we are always here to help.
The first thing I noticed at Ancaster…
The first thing I noticed at Ancaster Nissan Heathrow was how friendly and organised everything felt. From start to finish, the process was so smooth and straightforward. The team kept me informed at every step, which made the experience stress-free and easy to follow. Communication was spot on, and it felt like they genuinely cared about making things simple for me. Honestly, it’s rare to find such a seamless experience these days highly recommend!
March 2, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Gary, thank you for your wonderful review and five star rating. We are thrilled to hear that your experience at Ancaster Nissan Heathrow was smooth and stress free. It is great to know our teams communication and organisation made such a positive impression. Your recommendation means a lot to us. Best regards, Ancaster Nissan Heathrow.
Very helpful and professional staff
February 9, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Andy, thank you for your kind review. We are delighted to hear that you found our staff at our dealership helpful and professional. We look forward to welcoming you again in the future. Kind regards, Ancaster Nissan Heathrow
Motability
We contacted Ancaster as needed a Motability Vehicle.
Martin was exceptional - he talked us through the whole process and guided us through the process. He was patient, kind and meticulous. The serrvice was outstanding.
January 2, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Meg, thank you for your wonderful review and five-star rating. We're delighted to hear about your exceptional experience at our dealership. It's fantastic to know that Martin provided patient, kind and meticulous service while guiding you through the Motability process. We’ll be sure to share your kind words with him. Best regards, Ancaster Nissan Heathrow.
Excellent and timely service in all…
Excellent and timely service in all respects. Very helpful staff. I would make special mention of Aryan in this connexion
February 5, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Quentin, thank you for your review and rating. We are delighted to hear about your excellent experience at our dealership. Your kind words about our helpful staff and special mention of Aryan are much appreciated and we will ensure your feedback is shared with the team. Best regards, Ancaster Nissan Heathrow.
The team at the Heathrow Ancaster was…
The team at the Heathrow Ancaster was very excellent . I received a VIP service and they kept me updated before the service and afterwards. Keith and Wayne were very professional and friendly.
Thank you so much . My car now sounds as new again . The service was on point and I recommend them and garage services .
February 2, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Millicent, thank you for your wonderful review. We are thrilled to hear that you received VIP service at Ancaster Nissan Heathrow and that your car now feels as good as new. We will be sure to pass along your kind words to Keith and Wayne for their professionalism and friendliness. Your recommendation means a lot to us and we look forward to welcoming you back in the future.
Really nice friendly team
As soon as I arrived and approached the service desk the agent was pleasant,friendly and smiling his name was Curran and I hope he gets the recognition for his great customer service.
January 29, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi, thank you for your kind review and five star rating. We are thrilled to hear about your positive experience at Ancaster Nissan Heathrow. We will be sure to pass on your wonderful feedback to Curran and ensure he gets the recognition he deserves for his excellent customer service. Best regards, Ancaster Nissan Heathrow.
Ancaster Nissan Heathrow 💯 recommend
I had a great,straight forward and comfortable experience getting my new vehicle. The sales person Martin S was really helpful and went above and beyond to make sure I got the right vehicle. Totally pleased with how smoothly everything went.
January 28, 2026
Unprompted review
Reply from Ancaster Group - Nissan Heathrow
Hi Angena, thank you for your wonderful review. We are delighted to hear that you had a straightforward and comfortable experience at Ancaster Nissan Heathrow. It is great to know that Martin provided such helpful and dedicated service to ensure you found the right vehicle. We truly appreciate your kind words and hope you enjoy many happy miles in your new vehicle. Best regards, Ancaster Nissan Heathrow.
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