Ancaster Group Reviews 

Bill was great from start to finish. He made the whole process straightforward and I was really pleased with the outcome. Communication was clear throughout, which made everything much easier to follow. The advice provided felt honest and helped me feel confident in choosing the right car for my needs. Responses were quick, so I never felt left waiting for information or updates. It made what could have been a stressful experience run smoothly.

Juan was excellent!. Couldn’t have asked for a better customer service experience.He was both professional and very friendly at the same time. He is a real asset to your company!
Thank you Juan.

I initially thought my MOT would be straightforward, but it turned into a more complex issue that stretched over a few weeks and multiple visits. Despite this, Karun Sharma managed everything in a professional and approachable way. He kept me updated throughout, maintained a welcoming attitude, and followed up whenever necessary. His good humour helped make the situation less stressful.

In the end, everything was sorted properly.

I was a bit unsure at first, but Todor really put me at ease. He answered all my questions clearly and offered honest advice during the test drive, which helped me feel more confident about the process. The atmosphere felt professional yet friendly, and I appreciated that there was no push to oversell anything. It made the experience smoother than I expected.

The MOT was handled without any issues. Communication throughout was clear, and I appreciated being kept updated on progress. Katie at the Service Desk was helpful and easy to deal with, while Alex addressed some additional questions I had in a straightforward manner. The process felt efficient, and everything was explained well. I left feeling confident about the work done and would consider returning for future needs.

For the attention of Ancaster CEO

I am reaching out to bring an incredibly serious and distressing incident regarding professional misconduct and physical intimidation at your Croydon branch to your immediate attention. As Managing Director, I assume you do not tolerate aggressive, threatening behaviour from your senior managers.
On 09/07/26, I arrived at the Croydon facility at 9:30 AM for a scheduled 10:00 AM interview with the branch manager, Barry Grogan. Having commuted sustainably via bicycle, I was met with a dismissive reception from a branch employee ( that was Mr Barry Grogan) who was hostile about where I parked my bicycle, despite it having its own stand.
More critically, I was left waiting in the customer area for over an hour past my scheduled time without any communication. During this wait, I contacted my recruitment agent twice. I eventually asked another employee for an update, only to discover that Mr. Grogan was sitting right next to them, actively ignoring me.
When I politely approached Mr. Grogan to ask if he was having a busy morning, he refused to make eye contact or engage. Realising the disrespect, I decided to walk away and ask Mr Grogan what was the reason for being ignored. Mr. Grogan abruptly stated, "I'm not going to see you."
Another member of your staff witnessed my distress and asked if I was okay right before Mr. Grogan approached me.
As I walked to my bicycle, the situation escalated into unacceptable intimidation:
Mr. Grogan followed me, aggressively shook my hand with excessive, painful force, and stated, "You will never work for Ancaster."
He then stepped directly into my personal space, put his face very close to mine, and threateningly demanded, "What’s your name? I will make sure you never work for Ancaster for your attitude."
When I stated that this was not a nice way to behave and began to pedal away, he dismissed me further by saying he was not there to argue.
I am deeply shaken by this experience. I arrived as a punctual, professional candidate and was met with systemic disrespect, followed by severe verbal threats and physical intimidation by a representative of your company.
I expect a formal response from your office regarding how this matter will be investigated, as Mr. Grogan's abusive behaviour poses a severe reputational and liability risk to the Ancaster Group.
Please check CCTV in the premisses from 9.30am to 11.30am date 09/07/26
Thank you for your immediate attention to this serious matter.
Yours sincerely,
R.F

The process felt straightforward, which was reassuring. Booking a slot was quick and hassle-free, and the communication throughout was clear, which made things easier to follow. The staff were friendly yet professional, making the experience comfortable. I felt at ease asking questions as they were approachable and explained things in a way that made sense.

It all went smoothly and without unnecessary complications.

The staff at Ancaster Nissan Epsom were friendly and professional. They had a welcoming manner, which made the process straightforward. The atmosphere in the dealership was comfortable, and everything was explained clearly. The visit met my expectations. Even going above and beyond when I returned the hire vehicle by moving my children’s car seats and shopping back into my own car this was a help as I had my 7 month old with me!

Luke and Chris were friendly, professional, and easy to approach. They provided clear guidance throughout the process of purchasing a car for my son. Everything went smoothly, and they were always polite when answering questions. It was a pleasure dealing with them.

I had a smooth experience at Ancaster Nissan Heathrow. The process was easy and well-organised, with everything explained clearly. They kept me informed throughout, which made things straightforward and stress-free. There were no surprises or complications along the way, and it felt like everything was handled efficiently.

I went in to sort out my car and found the staff friendly and professional. They made the process straightforward, explaining everything clearly without making it feel rushed. The atmosphere was relaxed, which made it easy to ask any questions. I appreciated how approachable they were during the whole visit. Left feeling quite pleased with how smoothly it all went.

Sales staff are often very helpful but sometimes unable to meet scheduled appointments leaving customers waiting for sometime without any apologies. Post sales enquiry and the service center is often difficult to get through and requests for call backs go unanswered the same applies to leaving emails which are never answered. Communication is definitely a big issue with this dealership. This review refers to Hyundai Chislehurst not Epsom.

I was a bit unsure at first about how things would go, but everything turned out to be really smooth. The team kept me updated throughout, which made the whole process much easier to follow. I appreciated the regular updates, as it helped me feel more confident that things were moving along as expected.

Ash was great and made sure I knew what was happening at each stage. It wasn’t rushed or overwhelming, and I felt comfortable asking questions when needed. By the time it was all done, I left feeling really pleased with how organised everything had been.

The clear communication and steady updates stood out to me during my experience.

Keiran Greaves provided clear communication and kept us informed during the process of purchasing our new car. He addressed all our questions patiently and made us feel well looked after.

Better customer service sales and service department.

Todor was friendly and professional, creating a welcoming atmosphere throughout the visit. Their approach made it easier to navigate the process without feeling pressured.

Always great service from him.

I test drove today the jaecoo 5 at the welling branch and I can’t rate it enough it is a very well built suv and a solid to drive the staff there where very helpful and looked after me very well

Utterly useless service from Ancaster Chislehurst! They have treated me to the worst car-related experience of my life - and I've owned cars for over 40 years.

Bought the car from them 3 years ago. The first 2 services were mediocre - poor comms and unenthusiastic.

Car now has an exhaust problem that has coincided with the 3-year Service and MOT process. Initially they ignored the problem and later said they did not have the software to fix it! Eventually, the car became undriveable, I had to call AA Breakdown and they escorted me to the Ancaster's premises.

Ancaster have now had my car for 2 weeks and haven't once bothered to contact me with and update! Thoroughly incompetent and unprofessional. The staff just don't care!!

I booked my car in for an MOT and service, and the appointment was accepted without any issues. I turned up on the agreed date and time, only to be told they couldn't carry out the service because it was booked slightly earlier than the recommended service interval. Apparently this would create too much paperwork for them, which doesn't seem like something the customer should be penalised for.

I was told they would contact me to rearrange the appointment, but nobody ever did. By the time I chased it up, my MOT had expired. After contacting them again, I was eventually put through to the complaints team, who managed to fit me in for the MOT but still couldn't do the service.

I was also told I would receive an update explaining how this situation had happened, but weeks later I still hadn't heard anything. When I contacted them again to cancel the service, I was simply told I would have to email another team myself. That should have been dealt with as part of the complaint, not passed back to me.

Overall, the customer service was very disappointing. The original mistake wasn't mine, communication was poor throughout, and I was left chasing for updates at every stage.

The staff were friendly and professional during my visit. They were approachable and took the time to answer any questions I had. I found them polite and courteous throughout the process. It was a pleasant experience.