Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more
Company replied
Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more
Company replied
I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more
Company replied
Company details
About Ancestry.co.uk
Written by the company
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Contact info
3.5
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3 years and counting
I have been a member for over 3 years and really enjoy using ancestry, i have found out some amazing things about my family and have used their DNA to discover even more.
August 1, 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for sharing this insight into your experience using Ancestry over the last three years, Nicky. We're delighted to hear that you have made some incredible discoveries with the help of our DNA test and now have a better understanding of your family. We can't wait to see where else this fascinating journey will take you!
So very upset
So very upset. I've been paying my subs for many years BUT im very upset that I can't see my tree when I try to look. This has gone on for a few years now and after phone calls to ancestry it has never been corrected.
August 1, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Janet! We are so sorry for the frustration and upset this has caused you over the years. Your family tree data is safe on our servers, but when a tree does not display on screen, it usually means your account is logged into a secondary profile or there is a browser sync issue. Because we cannot access account or subscription details over public review platforms for security reasons, please reach out to our support team directly so an agent can locate your active account and ensure your tree appears correctly on your screen! We've linked our contact details below. Thanks for your patience!
https://support.ancestry.com/s/contactsupport?language=en_US
I have found family members that I…
I have found family members that I didn't know
July 31, 2026
Unprompted review
Reply from Ancestry.co.uk
That's wonderful, June. We're delighted to hear that we were able to help you find long-lost relatives and want to wish you the very best of luck as you continue to navigate the discoveries you've made.
Vast improvement accessing Ancestry again.
For years I’ve failed to manage the in spite of being a member. Suddenly it’s improved and I am encouraged to start my research again!
July 28, 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for sharing this review with us, Diana. We're delighted to hear that you have re-joined Ancestry and want to wish you the very best of luck as you pick up from where you left off.
I accidentally deleted the whole of my…
I accidentally deleted the whole of my family tree and thanks to Peter retrieved it back for me. One happy customer
July 31, 2026
Reply from Ancestry.co.uk
Thank you for sharing this review with us, Debra. We're delighted to hear that Peter was able to help you recover your tree. We wish you the very best of luck with your continued research!
The guy i spoke too was so helpful and…
The guy i spoke too was so helpful and parent with me
July 30, 2026
Reply from Ancestry.co.uk
Thanks for sharing this review with us, Martin. We're delighted to hear that the customer support agent you spoke to was so helpful and patient in getting your issue resolved. Please do not hesitate to get back in touch should you need assistance again in the future. We're always happy to help!
Reply from Ancestry.co.uk
Thank you so much for the fantastic review! Clear labeling and effortless access to our historical records are top priorities for us, so we’re thrilled to hear the platform is feeling smooth and intuitive for your research. Happy tree building!
Easy to use and brings lots of pleasure…
Easy to use and brings lots of pleasure when you find new relatives
July 29, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Catherine. There really is nothing quite like that rush of joy when a new family member pops up on your tree!
We’re so glad to hear that you find the platform easy to navigate and that it's bringing so much happiness to your research. Thank you for sharing the love, and happy family hunting!
Annoying glitches
Great... subscription for 'all UK records' which only allows access to birth and marriage registers. What a scam. And now there's a glitch where I cannot crop any photo - it turns it into a pixel! They're needlessly updating the appearance of tags instead of making their website functional.
July 29, 2026
Unprompted review
Reply from Ancestry.co.uk
Hello, and thanks for your review. We are very sorry to hear about your frustration with both your record access and the photo editor glitch!
An Essentials membership covers key UK census and basic birth, marriage, and death indexes, while upgrading to Premium unlocks all UK & Ireland collections (including parish registers, military, and probate records). Worldwide or All Access expands that even further to international records and sister sites.
As for the photo cropping glitch turning images pixelated, that is definitely not expected behavior. Please reach out to our support team at ancestry.com/help or send us a direct message so we can report this bug to our tech team and assist you directly!
https://support.ancestry.co.uk/s/contactsupport/
Sneaky Auto Renewal and Radio Silence
II purchased a GIFT membership for my husband last Christmas and then followed this up with a DNA gift for his birthday. Not the cheapest of gifts but it absolutely fascinated him. HOWEVER....
I was charged a further £49.99 on 30th March and again, on 27th June but have no record of authorising or signing up for an automatic renewal. I have raised the issue twice with Ancestry and had complete radio silence - no response or acknowledgement. Suffice to say membership has been cancelled but BE AWARE that there appears to be a sneaky automatic renewal.
June 27, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Barbara. Thanks for your recent review. Hello. We are deeply sorry for the unexpected charges and, even more so, for the radio silence when you tried reaching out—that is certainly not the level of service we aim to provide.
Gift memberships are designed to be one-time purchases, but if an account or recurring option was set up during activation, it may have triggered an automatic renewal.
We want to investigate this and get any unauthorized charges investigated for you right away. Please send us a direct message or contact us at ancestry.co.uk/help with your account details so a supervisor can handle this directly.
https://support.ancestry.co.uk/s/contactsupport/
Aoife made sorting out a delivery…
Aoife made sorting out a delivery mishap a highlight of our day! She was so helpful and supportive and most of all, a delight to talk to. Thank you so much.
July 29, 2026
Reply from Ancestry.co.uk
Hi Alice. Thank you so much for the wonderful review!
We know delivery hiccups can be frustrating, especially when you’re eagerly awaiting something as personal as your Ancestry kit.
We are so glad Aoife was able to turn things around and make the experience a highlight of your day!
We will be sure to pass your kind words directly to Aoife—feedback like this means the world to our team.
Thank you for being a part of the Ancestry community, and we wish you all the best on your discovery journey!
What happens when customer service really works
I decided today I was going to get this resolved once and for all, and luckily for me my call was picked up by Sinead. My first sensible phone call in 8 months with someone who knew what she was talking about and prepared to work with me to identify the problem - she agreed what I said had been happening (my old card stuck in the system) was happening hence the declines every single month since January. Still some way to go to work out why this is happening but I now know the narratives to whats happening, and it is for others to sort.
After three 1 stars in a row I am happy to reverse that to first five star customer service. Ancestry needs more "Sineads".
July 29, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Phil. Thank you so much for taking the time to update your review!
First, we want to sincerely apologize for the prolonged frustration you experienced over the last eight months. Dealing with monthly decline issues is exhausting, and we completely understand why your previous calls were so disappointing.
That said, we are so relieved and grateful that your call landed with Sinead. We are thrilled she took the time to listen, validate what was going on with your card in the system, and get you the clear answers you deserved.
We will make sure Sinead gets full recognition for her fantastic work—and we'll definitely pass along your message that we need more "Sineads" on the team! Thank you for your patience, and thank you for sticking with us.
I love Ancestry it has helped me trace…
I love Ancestry it has helped me trace my Ancestors. It has good records & easy to follow instructions.
July 29, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Joanne. Hearing that we’ve helped you connect with your ancestors makes our day. We work hard to make our record collections accessible and easy to navigate, so it’s wonderful to hear that the step-by-step instructions have made your research smooth sailing.
Happy hunting on your continued journey of discovery!
‘Ancestry’ meets AI
I first used ‘Ancestry’ about 4 or 5 years ago but gave up as it was too difficult and very time consuming to trace relatives beyond those known. Now with AI integration it is significantly easier with potential relatives identified and multiple ‘Hints’ that link to archive materials that help you cross reference and check the reliability and validity when adding new members to the family tree; I was able to go back to the 1600s with relative ease!
July 28, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Andy. Thanks for your recent review. We know genealogy used to feel like a full-time job of sifting through endless files, so we’re thrilled that our upgraded Hints and smart tools made all the difference for you this time around. Making it easy to cross-reference and verify archive records is exactly what we aimed for, and it’s amazing to hear how seamless your journey to the 17th century was.
Welcome back to the Ancestry community, and happy discovering as you explore even further!
When I saw the CHAT I thought this is…
When I saw the CHAT I thought this is going nowhere, but I typed a lenghty question and was not holding out for much help, but can you believe answered in two sections and both answers helped me solve my problem. Impressed
July 28, 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Andrew. Thanks for your recent review. We completely understand the initial skepticism—chat bots and automated systems can sometimes feel like a roadblock when you just want a straight answer.
We are so glad our chat system exceeded your expectations, tackled your detailed question, and actually got the problem solved for you!
Thank you for sharing your feedback, and we’re always here whenever you need a hand next. Happy researching!
Very good way of finding ancestors
Very good way of finding ancestors.
Very easy to use.
Thorough information, and hints of where to look next.
August 20, 2025
Unprompted review
Reply from Ancestry.co.uk
Hi Lynne. We’re thrilled to hear that you’re finding the platform so intuitive and that our Hints are helping guide your next steps. Following those record trails is one of the best parts of building a family tree, and we’re honored to be a part of your journey.
Happy researching, and we hope your next hint leads to an exciting discovery!
You can find lots of exciting…
You can find lots of exciting dicoveries about your past ancestors.
July 28, 2026
Unprompted review
Its pretty easy
July 7, 2026
Unprompted review
They have lots of records and cover a…
They have lots of records and cover a long time period. A lot of information can be gleaned. Down side is the more you pay to join puts you on a higher level of available data. But for all that cost you have to pay extra for newspaper reports and military records.
May 30, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.