I talked to 2 guys from the support today at different times of the day and in both cases my experience was very positive and helpful! Got my internet connection back :) Very nice attitude and the q... See more
Company replied
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See what reviewers are saying
My experience has been all positive with this company. They contacted me because they were upgrading the service but could tell that something wasn't working well at my home. It turned out the proble... See more
Company replied
Problem: had a situation where my Internet was down. However second time I called I got Mustafa, he helped me and gave me reassurance. He helped me sort through it and after realizing the issues - che... See more
Company replied
Internet speed 5/5 Service 5/5 Price 5/5 If you want to experience South Korean levels of internet speed with great service and very much on the cheap, then check out Andelsnet. Been a loyal cust... See more
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Company details
Written by the company
Andels.net leverer førsteklasses fiberinternet til yderst konkurrencedygtige priser. Altid med god service og stabil drift med i pakken. Vi samarbejder allerede med over 900 boligforeninger i København. For nylig har vi lanceret en platform kaldet nabo.net. Det er både en foreningshjemmeside men også et sted, hvor hele nabolaget kan mødes - blandt andet for at udveksle viden, erfaringer, varer, services og andre ressourcer.
Contact info
Jagtvej 223, 2sal, 2100, Kbh Ø, Denmark
- 36 92 62 32
- info@andels.net
- www.andels.net
4.7
Excellent
717 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and very helpful to…
Excellent service and very helpful to English speakers on the telephone! Would definitely recommend using as your service provider.
October 11, 2019
Unprompted review
Reply from Andels.net
Hi Sorcha
Thank you so much for your review, we are happy to help and hope you will remain satisfied in the future. Otherwise we are allways ready to help.
Best regards
Andels.net // NH
Very pleasant customer serveice
September 4, 2019
Unprompted review
Reply from Andels.net
Hi Jan
Thank you for sharing your experience.
Regards
Andels.net // NH
I had a problem with both my internet…
I had a problem with both my internet line and my old router. They reacted fast and solved all my issues. Support was very professional.
July 11, 2019
Unprompted review
Reply from Andels.net
Hi Luca
Thanks for your review. We are glad to be of assistance, and are always ready to help.
Regards
Andels.net // NH
Horrible customer service
First and foremost, even though they offer a "speed warranty", the actual speed never, ever surpassed half of what I've been paying for more than 2 years.
They issue and post paper bills literally 4 days before they set the payment due date and charge 100 kr. (the maximum the law allows them to) for every 10 days you go due.
Their phone support is slow and expect long queues regardless on which day you reach them; sometimes they don't have any agents, even within their normal working hours.
And when they do pick it up, expect to be yelled at and treated with no respect
January 7, 2019
Unprompted review
Reply from Andels.net
Dear Christos
Even though you have changed the headline and a few paragraphs in your review, it doesn’t change our perception of the matter: The bottom line is that you must follow the rules like everyone else, you must pay your bills like everyone else, and we find it odd that you turn to Trustpilot when our message doesn’t seem to suit you well.
Now, engaging in a further dialogue on Trustpilot is not very constructive, yet we must address one of your claims specifically: “… expect to be yelled at and treated with no respect”. That’s simply not true, and your attempt to generalize is not very sympathetic.
Our customer service is regarded among the best and our many five-star reviews are indicative of this.
As mentioned to you on several occasions, we are dedicated within our means to assist and to support you. That is, of course, still the case, and we gladly welcome any constructive dialogue.
Best Regards,
Andels.net // NH
----------- Original reply -------------
Hi Christos,
You have to pay your bills! This might be unfortunate news to you, but it is as simple as that.
At Andels.net we treat all of our customers equally. Same rules apply to all, which means that everyone has to pay their bills. Of course, one could add. This is the law and also part of our terms and conditions.
So when you refuse to pay your bills and then turn to Trustpilot with your frustrations bawling us out, we find this extremely biased and highly misleading.
To elaborate on that:
You called us in October of 2018 because you paid a bill too late and had a feeling that we where to blame for the late fee, which is issued to all who do not pay their bills. As a service we explained how the billing works and we credited your late fee.
Today you called us and stated that you refused to pay the late fee, which you received because you paid your bill 28 days over due.
So, regarding what you are angry about now, and what we expect to be the real reason for this misleading and exploitative review: You have to pay your bills!! If you wait 28 days before paying, you will recieve a late fee - that is just the way it is.
Even if you do not receive a bill, you still have to pay.
When you initiated your subscription at Andels.net, you agreed to our terms and conditions, which also states that you have to pay your bills. Even today we deliver our internet to you, but you on the other hand do not live up to your part of the agreement.
Furthermore, you say your actual internet speed never surpassed half of what you are paying for.
This is simply not true!
We deliver 240Mbit/240Mbit to your wallsocket and if you use a cable (not WiFi), this is the speed you will experience, this is what we guarantee. There are many reasons why we can not guarantee wireless speeds, one of which being the material used in the walls of your apartment. In your case it is reinforced concrete, which acts as a Faraday cage and makes it extremely hard to transmit wireless signals from one room to another. Ref: https://eyesaas.com/wifi-signal-loss/
Since you have never contacted us regarding internet speeds or WiFi issues, we have never had an opportunity to help you. This we will always do, and we will spend as much time as it takes to do what is within our means to assist. In that sense we do offer unlimited customer support.
In short, if you do not contact us, we can not help you.
Also, in your feedback you say we have a ‘great choice of router’, which is not consistent with the poor experience you are describing.
On a general note, it seems strange that you never mentioned this, before we refused to credit you for paying WAY too late. After you demanded it and refused to pay, saying our bills came late and then after receiving a message that you did not like … then you go to Trustpilot and Google to state that our business is poorly managed and our customer service is mediocre. This is simpley not true and shows that this review is merely a rant from you, and you know you are wrong.
Just because you don’t like the message (about the fact that you have to pay your bills on time) it doesn’t mean that the message is untrue.
Best Regards
Andels.net // NH
great job
These guys were awesome in assisting us with our router issue. great customer service!! highly recommended!!
December 17, 2015
Unprompted review
Reply from Andels.net
Hey Louis,
Thank You so much for your kind words, our supporters are always willing to do that little extra to make sure our customers are satisfied. Am glad we could be of assistance.
Kind Regards
Andels.net // NH
Great customer support
Martin took just 5 minutes to set up the account and get us online. 5 minutes constitutes a record (both for Denmanrk AND the UK).
October 28, 2014
Unprompted review
Mustafa is The IT Guru
Exceptional good service ever, good looking too. So Andelsnet has the package. :-)
May 23, 2014
Unprompted review
This company truly cares about customer happiness
I contacted andels.net recently about problems with our HD channels. I couldn't find any support contact info (now I know: support@andels.net), so I wrote a review here on Trustpilot. The next morning (!) my wife got contacted by andels.net - they offered for a technician to come by the next day (!) and have a closer look at the issue. They fixed it on the spot. Really happy about it - thank you!
April 27, 2014
Unprompted review
Very pleasant, helpful and customer oriented service
I can only give my highest reccommendations to Andelsnet and only had a very pleasant experience with it. Cheap and good quality internet, fast installation and extremely pleasant and helpful customer support, that would always go an extra mile to help you out.
March 11, 2014
Unprompted review
super service and extremely friendly
I received a super service with a smile. Bob from the support team was extremely helpful and went beyond his call of duty to help me set up my tv, at the same time he talked me through computer problems. A big thank you to him!
September 9, 2013
Unprompted review
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