Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more
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Review summary
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I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more
With global supply issues and seriously limited availablility of stock for certain purchases, Andertons kept me informed every step of the way and offered options should that have been useful. When de... See more
Guitar arrived in pristine condition within a few days of sorting out import duties but unfortunately had some issues with the wiring harness. My local shop was able to get everything sorted for about... See more
Company details
Written by the company
For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.
Contact info
58-59 Woodbridge Road, GU1 4RF, Guildford, United Kingdom
- 01483 456777
- help@andertons.co.uk
- www.andertons.co.uk
Great Offers On Guitars, Synths & More
4.7
Excellent
2K reviews
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Good honest company.
When Lee says what Lee says, it's the truth. There is no BS like other companies I have dealt with. Really happy with the gear I have bought from them.
July 25, 2026
Great service
Great service. Ordered online on their site. Guitar arrived quickly with no issue, well packaged. Would reccomend
July 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My order wasn't complete when it…
My order wasn't complete when it arrived and they refused to accept responsibility
July 25, 2026
Reply from Andertons Music Co.
Hi there,
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I appreciate you bringing this to our attention.
I have contacted you directly to discuss this in more detail and to offer a resolution. I hope this goes some way towards putting things right and restoring your confidence in Andertons Music.
Kind regards,
Matt Beesley
Customer Service Manager
I only intended to test drive a new…
I only intended to test drive a new guitar, and came out with something that I can't stop playing. Great help, can't recommend more highly, thanks guys.
July 25, 2026
Great service as always
July 25, 2026
Fabulous friendly and knowledgeable…
Fabulous friendly and knowledgeable staff, no pressure and a relaxed environment. Would highly recommend and wouldn't go anywhere else
July 18, 2026
Excellent service
Excellent service , came on time and oacked well , will certainly be using again
July 25, 2026
Easy to order
Easy to order, delivered on time and well packaged. Excellent service and excellent quality goods as advertised and excellent. Thank-you.
July 25, 2026
Andertons never fails!
Andertons never fails and continues to provide the widest choice and most positive music gear-buying experience. For a multi-instrumentalist with serious G.A.S. This place has become my absolute go-to when I get obsessed with my next itch! The team are brilliant and always provide an expert, friendly service; regardless of department.
July 25, 2026
Great products exceptional service and…
Great products exceptional service and competitive pricing.
July 25, 2026
Great communication and all round great shopping experience.
Great communication and easy straightforward checkout process. Love this company - their prices are usually some of the best around, the website is easy to navigate, and they all always pick up the phone and help you out if you have any queries. Great service.
July 24, 2026
The item was out of stock for sometime…
The item was out of stock for sometime but I was given an expected delivery date and received the item soon after. It's a good service.
July 16, 2026
It was easy to process the order
It was easy to process the order. Advised when the delivery date would be. As awaiting stock. Delivery date brought forward and arrived in good condition and a lovely piece of equipment
July 24, 2026
My Favourite Music Store
Whenever possible, I try and visit the Guildford store, although this is a dangerous practice as I always end up leaving with more than I went in for.
On this occasion though, I ordered online for delivery (Blackstar Beam Mini). It arrived late morning the following day, as per the order confirmation, and the product itself was exactly as expected, having watched the intro video that Anderson's produced for their YouTube channel.
Whatever you need music-wise, you may well find a few pounds cheaper elsewhere, but the speedy delivery and piece of mind you get by buying from Anderton's makes those few extra pounds worth spending.
July 2, 2026
Michael was helpful
Michael was helpful, professional and offered a solution to a small problem I have with a switch, that can’t be easily resolved as I live abroad.
Thanks,
Simon
July 24, 2026
Superior staff knowledge and service
I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products from Anderton’s for years and I can’t rate them highly enough. Thanks for a great service!
July 24, 2026
Well done Andertons!
I had one very happy recipient of the Eastcoast Tele. Exceptional quality and price for a beginner level guitar. Well done Andertons!
July 17, 2026
excellent as always fast delivery and…
excellent as always fast delivery and superb customer service
thank you 🙏
July 17, 2026
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