Problematic software in many regards
Problematic software in many regards. Does not offer the integrity promised and creates more problems than it solves. Stay away from it at all costs.
Reply from &frankly
We are very sorry to hear about your bad experience and appreciate your candid feedback.
For us, it is important that all users feel safe and can trust that they are anonymous when answering questions in &frankly and we would be incredibly grateful if you could contact our support team to tell us more. Our support can be reached at help@andfrankly.com. We would appreciate any additional feedback you could provide.
We value anonymity highly and therefore have several different technologies that ensure this through our anonymity and integrity framework. To ensure that all answers are anonymous, we use a number of methods. The most basic method that we employ is requiring a minimum number of answers before we show a given result. For any result that we produce, the system counts the number of collected answers, and if it is below the required minimum, the result won't be shown for the selected group.The second method that is used to ensure anonymity is an integrity framework, which looks at possible situations of isolation of individual answers in the organizational structure and/or by the attributes (such as location, age, gender) defined in your account in &frankly. The results are restricted to be shown when there are identified isolation cases. Our integrity framework makes sure that no groups can be compared in cases where an individual answer would be possible to expose.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!