Anglian Water Reviews 1,056

Absolutely outstanding service from Anglian Water today! I spoke with Tom, and he was incredibly helpful, understanding, and genuinely compassionate about my situation. He took the time to listen an... See more

I just spoke via whatts app chat to Anglian water customer services… I didn’t even expect a reply tonght as Friday 5pm! But they did reply - fast and with no messing about asking for my life story... See more

I have always been impressed with the service from this company. The staff are friendly, polite and always able to solve any queries. Its very good they provide a leak allowance and... See more

I had a bit of a suspect bill (higher than expected) so I contacted the WhatsApp helpline and got through to Madeline who was incredibly helpful and asked all sorts of questions about my usage. She ar... See more

How can my standing charges cost more than my bills. You robbing modern day Richard Turpins. It really is about time we had competition like energy suppliers. How this poor excuse of a company can ca... See more

Beware this company! Anglian Water fit a smart meter to our water meter without asking. 6 months later our water bill was increased 430% from £40 per month to over £200! When challenging the b... See more

Buying a new house and trying to find details of services going into property. Told to speak direct to Anglian Water. On speaking to them they stated we had to contact Digdat.co.uk. Anglian Water s... See more

We had to arrange a repair to an outside stopcock at my mother in law's property. It was very easy to contact Anglian via WhatsApp or their online service to report the issue. The ability to trac... See more

I’m so impressed with the WhatsApp service offered by Anglian Water! It’s usually such a complicated process trying to deal with any kind of admin from a distance, but I’ve been utterly amazed at the... See more

If I could give less than 1 star I would. They changed my meter and then my shower stopped working properly. A plumber confirmed it was a stone from the mains that lodged itself in the cold water... See more

Terrible customer services, not helpful. All they want is more of your money. Different answers too Same question. Couldn't lay straight in bed. Couldn't run a bath, lying . Maybe if they th... See more

Over a week of chaos. A burst water main in the next village (Panxworth) is causing chaos - they have closed the whole road for over a week! A major trunk road (A47) nearby has night closures and la... See more

I've spoken to Anglian water three times, once with Sarah and twice with Jackie. They're customer service skills are impeccable, they are very understanding and so friendly and seem like they will do... See more

I had a few issues regarding my account and found i could at my own pace resolve this via talking to someone on WhatsApp. I was put through to someone called Scott. I can honestly say the best expe... See more

Awful water tasted strange and left a film asked if I could run the taps for 15 minutes to try and clear it told rudely No but to call a plumber who would do exactly what I was asking to do myself. As... See more

Water has been off in my village and a large part of the surrounding area since yesterday evening (it's now 2 pm). There have been no updates on the issue whatsoever on the Anglian Water website - it... See more

Terrible customer service and unfair charges. I recently moved into this property and was billed around £80 for just two people, even though my wife is at home and I’m out most of the day. The numbers... See more

Was informed by this monopoly that they were increasing my direct debit by 55%! I couldn’t understand why as their prices were increasing by “only” 19% which is a complete rip off. Apparently my accou... See more

With all the Issues I'm having with certain places, they've been brilliant. Trying everything possible to help me get this issue sorted. All have been very polite,helpful and going out there way to he... See more

I was moving back into my property after renting it out. I was given option to call (I hate speaking on phone i get all muddled up) or option to WhatsApp. I chose the WhatsApp option. Sent them my... See more

Really helpful, easy to set up an account and they have some practical modern support that allows you to speak to someone and resolve any issues. They were also mindful to ask if I needed financial su... See more

We have a recurring problem with our drains getting blocked. Joys of living in a 100 year old house with old drainage/sewage pipes! But every time I call and report a problem, Anglia water are s... See more

Rachel was amazing! My husband and I recently relocated to the UK and are just starting to learn how to set up accounts for utilities and all that. Our letting company was supposed to set up the water... See more

Today I used Anglian Water's WhatsApp customer service chat and I was helped by a wonderful agent named Claire. After the standard security questions, Claire had quickly provided me with my Account nu... See more

Had an issue with my bill after moving to a new house. Spoke to Tom via WhatsApp, who was a real person not a bot. He was friendly and efficient getting my issue fixed quickly and accurately. It is re... See more

I moved to Suffolk in 2018 and have been with Anglian Water since then. They have always been a great company to be with, always helpful, efficient, friendly and professional. Today I spoke to Madelei... See more

I had a really lovely customer service rep named Lewis who took his time to help me with my enquiry. I recently moved and was worried about the lack of bills over the past 3 months so it was a relief... See more

We got our updated direct debit and it was incredibly high - we were pretty sure it was because of a leak we'd had outside our boundary that Anglian Water fixed in the summer. I explained the si... See more

Evie was amazing, very understanding and kind natured. She got straight to the point and made sure I was on the best tariff for my current circumstances. Very easy process and the whatsapp chat option... See more

Contacted Anglian Water via WhatsApp for a query that got resolved within minutes. Spoke to Kyle who not only sorted the original request, but also took initiative to make things easier in the future.... See more

I had the pleasure of speaking with a very kind woman named Natalia. I have been experiencing a leak in my house recently, and a single phone call with Natalia resolved the issue. Her personable demea... See more

I usually prefer to call directly but decided to try the chat option which was a very pleasant surprise and Helen responded to and resolved my query very quickly and efficiently. Will certainly use th... See more

Contacted Anglian Water by their WhatsApp and also by telephone. Queried the latest bill and extortionate sewerage charges!! My bill has increased over 30% since April. E mailed the CEO got fobb... See more

Spoke to Madeline today and she really helped me out with an issue I’ve been having for 2 months. She was very fast at her responses and she cleared any questions I had in a very good and Proffesiona... See more

If they aren't pouring crap into our rivers they are failing to proactively maintain their network so the crappy pipes don't burst all the time. They screw me over for water usage and force me to hav... See more

Has to let Anglia Water know that my Father in Law had passed away. The lovely lady (Shannon) made a very sad, stressful situation run so smoothly with little fuss. Thank you for your sympathy and emp... See more

One Star to much worst company no customer service by them over 4 months now got no were.shame on them why don't they concentrating on the bad water layer supply all these fines they keep getting and... See more

Helen was extremely helpful in sorting out our account and setting up our bills moving in to our first home. Quick, hassle free and friendly customer service.

Just spoke to Teri to sort out a change of address, you always dread these things as you assume it’s going to be a bit of a boring, painful process including untold amount of checks, double check... See more

Their water pumps either fail completely or cause pressure to drop at least once a month, including right now when I have no cold water at all, yet they seem to do nothing about improving the pump... See more

A waste of time 4 months on with Angela water complaints. I changed my timer for walls been another timer for a standard one make changed it without telling me Nathan I got to go for the whole procedu... See more

I saw after my husband died that I was being charged far more each month. So I used the WhatsApp service with Anglian and within a few messages I had it reduced drastically. Very good service. Exce... See more

How can it cost more to remove water than it is to supply water? Most of the water to be removed fell from the heavens, I had no control over that. Why is the standing charge in 1 month, more than... See more

Terrible customer service. My house was left without water for 42 hours after the water main burst (on the main road). I was told lie after lie and fobbed off on several occasions as to why the leak... See more

Just had a new digital water meter fitted and my bill has gone up 1000% they fitted a new digital meter to my neighbours house the same day 6th of january and caused a massive leak and just drove off.... See more

Emily couldn’t have been more helpful on What’sApp, problem solved with a handful of messages. Super efficient, helpful and friendly customer service.

The ‘chatbot’ is utterly useless at answering questions…..and there’s no Ai or human that you can turn to. No wonder they’re amongst the worst Water Authorities in the Uk. This is what privatising a p... See more

Needed to provide documentary proof to be set up as Power of Attorney on an account. An absolutely painless and simple procedure and was done within an hour along with the appropriate details being se... See more

Absolutly some of the worst customer service i have ever had. They dont give a stuff about the customer and the frustrating thing is that because they Know that you cant take your custom elswhere they... See more