DANGEROUS FOR BIRDS
Skipped Exam Impact
Records note 2/10/26 explicitly said "exam not needed" despite your reports of stool changes and early URI hints (sneezing started 3/3). With already recent history bacterial URI with onevof thecsame bacteria, enterobacter. That's the pivot where proper scoping could have caught nasal inflammation early, potentially averting antibiotics. Last three visits sound consistently superficial: flashlight peek, no mouth open, no thorough nares check. Cultute & Sensitivity took 2 weeks in lab, then clinic sat on positive enterobacter results two more days (Mon-Tue) despite knowing Kali's symptoms—emailed Wednesday only, no doctor call to discuss results. No phone call to check on Kali during two week plus culture waiting period. Unanswered email March 8th.
Multiple calls and in-person inquiries noted by front desk, passed to doctors—zero responses over a long period of time. Reached out about gabapentin/meloxicam/saline drops and Kali's increase uric acid levels—front desk claimed messages passed to doctors, zero responses. Total radio silence on CRITICAL med questions related to kidney health.
Never set communication boundaries, so I called when needing answers—they dodged, then fired me mid-treatment leaving my bird abandoned without veterinary care.
They were supposed to provide up to date records yesterday which has not been provided. I requested current notes, culture and script. They said " Didn't you just get records?" I did 2 weeks ago. Doesn't include up to date.
CONTAMINATED gabapentin—clinic manager admitted reusing dirty peanut butter syringes in bird med bottles as if it were written into normal procedures. Stated they do this for ALL their birds. Put a used syringe with gabapentin in a pill bottle with liquid medication in its own bottle, liquid med spilled inside pill bottle, used peanut butter syringe inside and top closed. I am glad I caught this because it would have sat overnight and turned into a science project. ***BASIC MICROBIOLOGY***
I took the contaminated project back and the same manager handed me clean syringes. I said no I'm here for gabapentin that is not contaminated. She slammed her hands on the desk and rolled her chair out and sighed with annoyance. She marched into the other room and brought an already created gabapentin to me that was not contaminated.
Very poor communication practices. Extreme lack of patient education. Lack of infection control protocol. Place has a musty, mildew smell and caked dust and dog hair in exam rooms which appears disinfection between patients is lacking.
Navy Corpsman/RN-BSN had to treat conure alone. Doctors also seem to be gone a lot. Go elsewhere.