OtakuDraw Reviews 39

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

First off, I ordered a mystery box in April. After going through customer service multiple times I found out that they sent my package to the wrong address and it was returned to sender without notify... See more

Rated 1 out of 5 stars

Horrible, all the characters I got were legit the same one with same face, and one had black hair, non of the characters were from that show, I reached out via email and still no one’s gotten back to... See more

Rated 1 out of 5 stars

SCAM. Promised a box of official demon slayer merch, it didn’t even come in a box. It was two extremely poorly made bootleg figures and nothing else. Did not respond to my request for a refund

Rated 5 out of 5 stars

It took a couple weeks, but I received my package and it came with some really cute figurines. Very pleased and would totally order another one!


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1.9

Poor

TrustScore 2 out of 5

39 reviews

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Rated 1 out of 5 stars

Long deliveries

I’ll give it a 1 star cause the package takes too long to be delivered. I’ve ordered mines late November and it’s February 15th and still hasn’t arrived. It’s ridiculous. Don’t bother purchasing from this site

February 16, 2022
Rated 1 out of 5 stars

Save your money

I wrote a review before about how i thought the customer service is ok, so that was a lie because i hadn't received my packed since late October and was promised a refund around November 5 checked my account daily to see no refund emailed them 5 days ago to say they'll sort it out and they haven't said anything since i'm thinking of issuing a dispute because this is absurd so honestly for the sake of money, peace and mind don't buy from here

November 28, 2021
Unprompted review
Rated 1 out of 5 stars

Scammed

Scammed : did not receive package since there was “an issue with my payment”, and did not receive refund either. Please gimmie back my money :(

November 16, 2021
Unprompted review
Rated 1 out of 5 stars

Calm down y’all

I’ve been emailed to review the product/site twice before receiving the product I ordered….which I’m still waiting on.

November 4, 2021
OtakuDraw logo

Reply from OtakuDraw

Hi there, apologies for the inconvenience. Please check your emails to confirm if you haven't recieved any update from our team. If you experience any more issues with your order, please send us an email at info@animemystery.com.

Rated 2 out of 5 stars

I Bought a One piece and a Naruto box

I Bought a One piece and a Naruto box, first of all I only recived Naruto figurines, second I didn't recive any One Piece content, and lastly the quality of the figurines it's not the best, i was hopping that at least the collour of characters hair was right. Hope we can solve this issue.

November 4, 2021
Unprompted review
OtakuDraw logo

Reply from OtakuDraw

We sincerely apologize for any inconvenience. Please note that each mystery box is shipped out separately to provide faster shipping and the second mystery box will arrive soon. If you experience any more issues with your order, please don't hesitate to send us an email at info@animemystery.com.

Rated 1 out of 5 stars

I didn’t received any email

I didn’t received any email about my order and i didn’t receive anything yet

October 31, 2021
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Reply from OtakuDraw

Hi Paula, please check your emails again. I suppose our team must have reached out to you. However, you can also reach out to us via email at info@animemystery.com

Rated 5 out of 5 stars

My daughter loves it

I bought this for my daughter. She is a huge MHA fan. She loved it! She enjoys collecting anything that has to do with the series so I would recommend this to anyone who enjoys collecting. It’s an okay value for the price. Seeing my daughter happy was worth every penny and she didn’t have anything that came in the box so she was surprised.

October 21, 2021
Unprompted review
Rated 2 out of 5 stars

It’s ok.

I like what I got. But the picture was very misleading. I ended up getting a light which is cool. I like Kenma and I like the “3D” lamp idea. I have one already. But I was expecting what was in the picture. Like the smaller items with more than just one thing.

October 18, 2021
OtakuDraw logo

Reply from OtakuDraw

Hi Bucky, thanks for your review. Please note that the picture is meant to only give you an idea of the mystery box but does not tell you what's inside the box. Thats what makes it a mystery box.

Rated 3 out of 5 stars

Its ok but be patient

It wasn't an amazing buying experience but it wasn't terrible. Its been two weeks and I have gotten zero info on my package tracking.

October 13, 2021
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Reply from OtakuDraw

Hi Jake, it seems there might be an issue with your order. Please confirm if you received any email from our support team or contact them via email at Info@animemystery.com. We apologise for the delay.

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