Anker Reviews 6,412

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,926 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and effectiveness of the products, highlighting their durability and fast charging capabilities. Many appreciate the ease of use of the website and the clear product labeling, making the purchasing process straightforward. However, some customers experienced issues with delivery services, noting delays and damaged packaging. There were also instances of dissatisfaction with customer service, particularly regarding difficulties in locating orders, handling returns, or resolving problems with faulty items.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and durability of... See more

Quality

Clients share positive opinions on quality, with many praising the high quality and durability of products... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast shipping, quick... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some consumers praise the quick and... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall love Anker and their products. However, a few problems: They can never find your order if you purchased from a 3rd party provider, e.g., Amazon. They don't link your phone or email either t... See more

Rated 4 out of 5 stars

It was cheap, but the build doesn't feel super robust. I probably should have expected this, but it doesn't work well for connecting with USB drives. It's pretty smooth with everything else though.

Rated 4 out of 5 stars

Website easy to use, products labeled well and easy to understand. Product lasts a good few years, just had to replace my old cord that I have had since 2020. I have noticed some minor heat on the cor... See more

Rated 5 out of 5 stars

This external charger is awesome! Super easy to use, it has multiple outlets to charge devices at the same time. It holds a charge and its very size friendly for packing on the go or into the back cou... See more


Company details

  1. Electronics Company

Written by the company

Anker is the global leader in charging technology. This includes wireless charging, car charging, and our best-selling portable and wall chargers. Anker is pioneering Power Delivery technology to charge phones, tablets, and laptops at unprecedented speeds.


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
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Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Issues with Legacy hardware

I was super excited to get this charger with all of the new features and the little screen. But first of all, the App to use it, if you do not allow the track-everything, it would not work, so it needs to exploit your privacy for a product that was paid for and must not be a requirement. Secondly, it does not charge my iPhone 14 pro max. It does a great job with the Samsung 25 ultra, but I was getting that with my already purchased Samsung charger which was a fraction of the Anker cost. Highly disappointed!!

March 11, 2026
Rated 5 out of 5 stars

Absolutely great products!

Absolutely great products!

Over the past decade I've purchased various cables, chargers, power banks etc... Replacements needed only ever due to situations like going from Apple lightning to USB-C, loosing items or changing requirements such as needing to power a new laptop from a cigerette socket.

Whatever the need to do with tech and power Anker is the answer.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad service

Very bad service. Unprofessional staff were not able to support me or understand the complaint, and have not been able to solve my device issues till now.

March 21, 2026
Unprompted review
Rated 4 out of 5 stars

Great

Website easy to use, products labeled well and easy to understand. Product lasts a good few years, just had to replace my old cord that I have had since 2020. I have noticed some minor heat on the cord when charging for this new cord but nothing concerningly so. Has more that enough capacity for fast charging a phone. Delivery was a bit slow, it arrived a few days later that it said it would. But it was free delivery so I can't complain much. Overall 8/10.

February 10, 2026
Rated 1 out of 5 stars

Broken product, Ai customer service

Received an Anker cable as a gift. Opened it for the first time and it was already broken. The connector was completely detached.

Sent photos as proof. Customer support replied with irrelevant troubleshooting steps, then refused to help because I don’t have a receipt.

The whole exchange felt automated and copy pasted with AI, no one actually looked at the case.

A product that arrives broken and a support team(which is AI) that hides behind policy. Very disappointing.

March 19, 2026
Unprompted review
Rated 2 out of 5 stars

Soundcore warranty replacement absolute saga

I bought R50i NC noise cancelling earbuds from Currys. They were very fuzzy/staticky at very low volumes (I listen to podcasts to fall asleep). I went on the Soundcore app chat function, and after some troubleshooting ended up in an email conversation where we agreed I would send the earbuds back for replacement.
The replacement came and it was a cheaper, not noise cancelling version (P20). They kept arguing with me over email that this was the same as I originally bought despite my providing evidence to the contrary. They only email during the middle of the night my time so the argument took multiple days. I had to escalate to their complaints team who did finally agree and send me the correct replacement (P30). They are also fuzzy at low volumes. I had had enough of dealing with them by then so just kept them for daytime use. I wish I had just returned them to Currys originally. I can't do that now as the replacement is a different but identical product. They are otherwise good with good noise cancelling.

March 4, 2026
Unprompted review

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