Poor Wedding Photos and Customer Service
Annie Mac Photography based in Glasgow. The website looks professional and the standard of photography is highly rated. The different packages they offer are also extremely competitively priced and when you are working to a wedding budget that is a god send!
However, as we found to our cost, looks can be deceiving and as they say you get what you pay for! We were both extremely disappointed with the work that was produced and the poor customer service we received after the wedding.
We met with Annie a couple of times and she was very professional. After looking at her sample album I was very clear that I was looking for a more traditional style of wedding photographs and album, not the digital story book that is part of the package, and Annie was only too happy to research this for us and sent over options for us to consider.
On our wedding day we both felt that Annie’s manner was similar to a school mistress bossing both us and the guests around, which made the photo session part of the day an unpleasant experience.
As all newly married couples, we were so looking forward to receiving our photos and video. They arrived 2 months after our wedding and we were so excited when we finally received them. However, excitement quickly turned to despair. The video quality was poor with the images fading in and out of the screen and most importantly the sound/images were out of synch when talking during both the ceremony and speeches. Then we looked at the photos and were truly distraught. Of the 400 photos that were taken I can honestly say that 10 were good, the rest needed to be edited, as the photo composition and lighting were poor, and a lot of them were deleted as they were so random and just the backs of people! I had supplied Annie with a list of shots we wanted, some of which didn’t get taken or taken in the style that we had requested. We did have the majority of our photos taken indoors due to bad weather, however, a wedding photographer should be able to deal with photo composition and lighting indoors, especially in Glasgow where rain is a common occurrence!
I contacted Annie by email as I was so upset and thought it better to keep emotion out of the situation. Annie did not take kindly to me writing to her with criticism of her work and we ended up in a lengthy six month battle, when I eventually had to involve my lawyer and Trading Standards. Annie did not respond to emails in a timely fashion and when she did her manner was extremely unprofessional and kept blaming my laptop for the errors on the video, when it ended up that she had supplied us with a faulty USB stick and clearly hadn’t checked her work before it was sent to us. We requested several edits on the video which Peter did to a good standard, although this did take a lot longer than we would have expected.
The photos were a different story as Annie did not accept criticism of her work, which I likened to behind the scenes at our wedding and having a very distant quality to them, with poor composition and lighting. She made some edits to the photos but they were to a poor standard and I completely lost confidence in her ability to produce the traditional style photos and album that we had asked for, to which she agreed that she was a photographer and not an editor.
We did eventually get money back for the wedding album that she never produced and have now enlisted a photographer who can thankfully edit the photographs as they are not proof marked. He honestly didn’t feel that the edits we asked for were unreasonable and is producing the traditional style album that we originally requested.
After talking with a couple of professional photographers they said there have been a few raised eyebrows within the industry and that Annie Mac Photography is not known for wedding photography, more video and documentary style photos.
I know that Annie will respond unkindly to this review but I believe this to be a fair, balanced and accurate review of the situation and indeed I could have gone into greater detail but have chosen not too and just highlighted the salient points to allow you to make up your own mind when looking to hire Annie Mac Photography as everyone’s experience will differ.
March 10, 2024
Unprompted review