Annie Maison Reviews 

198
•
TrustScore 2 out of 5

1.8

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Rated 3 out of 5 stars

Faultless beautiful item ordered however I’m disappointed with the £4 P&P when item simply arrived in a cardboard envelope probably only costing approx 50/60p & actual postage was only £1.97! Just a... See more

Rated 1 out of 5 stars

I have not received my items, no communication whatsoever, I have not received a response to my contacting them either. UPDATE response. Thank you for responding. Further to your reply, i confirm... See more

Company replied

Rated 3 out of 5 stars

Bought a large clock, which unfortunately didn't work due to the hands crossing over and jamming up. I decided to fix this myself by adjusting the hands rather than sending the clock back - a relat... See more

Rated 1 out of 5 stars

Paid for an item via a link to your site on Facebook on 24th Aug . My Bank account has been debited yet I have not received any confirmation email to say you have received my order!!!! Have also emai... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Behind every unique item lies a story from history and our inspiration comes from the idea that every home is individual and the items we choose to fill our homes with should be individual too.


Contact info

1.8

Poor

TrustScore 2 out of 5

198 reviews

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No recent history of asking for reviews

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1.8

All reviews

(198)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

The quality of the product

The quality of the product, the speed of receiving .my order and the communication received all added up to first class service. Will recommend and use again. 5☆

March 24, 2019
Unprompted review
Rated 1 out of 5 stars

I have not received my items

I have not received my items, no communication whatsoever, I have not received a response to my contacting them either.

UPDATE response. Thank you for responding. Further to your reply, i confirm that i left a message on your website a few days ago, and also this morning. The green messaged flagged up 'message received'. In the first message I had attached a copy of the details of the purchase order.

March 20, 2019
Unprompted review
Annie Maison logo

Reply from Annie Maison

Hi Alison, we have looked into your order and can't see that you've made any communication regarding your missing order. We will try to make contact to resolve this ASAP. We work very hard on our customer service, personally wrap and process every order manually to ensure no orders are forgotten. we hope to resolve this matter within the next 24 hours.

Rated 5 out of 5 stars

The product is exactly what it says it…

The product is exactly what it says it is. It was easy to checkout on the website and the item arrived safely. One thing to just bear in mind, I didn't get an order confirmation e-mailed, so I want sure when the item would arrive! I just kept the order page up so I knew the order number etc if I needed it.

March 11, 2019
Unprompted review
Rated 5 out of 5 stars

On trend industrial mirror with shelf

Ordered an industrial look mirror that sadly arrived damaged but the customer service was excellent and a new mirror was dispatched without quibbles. I am thrilled with it. It is stylish and practical and is exactly what I was looking for as well as being good value for money. Thanks...it has set my room off a treat. I will definitely be recommending to friends and family.

March 10, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Our item arrived damaged from the delivery company. The customer service we recieved was second to none. Replacement item was sent out quick and was hassle free. Really pleased with our new mirror. Will definitely shop there again!

March 9, 2019
Unprompted review
Rated 5 out of 5 stars

It's apparently easy to run a business…

It's apparently easy to run a business these days, all you have to do is keep the customer happy, deliver on time a product that they want at a price that they can afford. 'Easy'. So Annie Maison must find it easy to run their business they achieved this, and more! From one very happy customer!

February 13, 2019
Unprompted review
Rated 5 out of 5 stars

Replaced large item after quality control issues on first delivery

Having purchased a sideboard that had several small defects (attributable to the manufacturer), that I hadn't identified on the quick inspection I gave the item on delivery, Annie Maison were good in following through with the manufacturer to re-deliver an issue free replacement.

As a business they will have unfortunately lost out on time and delivery costs that will very likely not be recouped from the manufacturer who are the source of the issue, but it's customer service of this nature that separates the the good companies from the bad.

February 11, 2019
Unprompted review
Rated 5 out of 5 stars

Ordered with minutes to spare before…

Ordered with minutes to spare before the cut off for next day delivery. I only saw their advert that morning and thought the item could be an additional part of a birthday gift and they managed to dispatch in time. Can't fault!

February 7, 2019
Unprompted review

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