Faultless beautiful item ordered however I’m disappointed with the £4 P&P when item simply arrived in a cardboard envelope probably only costing approx 50/60p & actual postage was only £1.97! Just a... See more
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I have not received my items, no communication whatsoever, I have not received a response to my contacting them either. UPDATE response. Thank you for responding. Further to your reply, i confirm... See more
Company replied
Bought a large clock, which unfortunately didn't work due to the hands crossing over and jamming up. I decided to fix this myself by adjusting the hands rather than sending the clock back - a relat... See more
Paid for an item via a link to your site on Facebook on 24th Aug . My Bank account has been debited yet I have not received any confirmation email to say you have received my order!!!! Have also emai... See more
Company replied
Company details
Information provided by various external sources
Behind every unique item lies a story from history and our inspiration comes from the idea that every home is individual and the items we choose to fill our homes with should be individual too.
Contact info
12 - 14 West Street, DE11 9DE, Swadlincote, United Kingdom
- 0333 577 1173
- Info@anniemaison.com
- www.anniemaison.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely love my happy place plaques
Absolutely love my happy place plaques, thanku 😍
Fab service fab goods
The quality of the product
The quality of the product, the speed of receiving .my order and the communication received all added up to first class service. Will recommend and use again. 5☆
Loved the items I purchased recently
Loved the items I purchased recently. Would recommend this company to my friends and family.
I have not received my items
I have not received my items, no communication whatsoever, I have not received a response to my contacting them either.
UPDATE response. Thank you for responding. Further to your reply, i confirm that i left a message on your website a few days ago, and also this morning. The green messaged flagged up 'message received'. In the first message I had attached a copy of the details of the purchase order.

Reply from Annie Maison
The product is exactly what it says it…
The product is exactly what it says it is. It was easy to checkout on the website and the item arrived safely. One thing to just bear in mind, I didn't get an order confirmation e-mailed, so I want sure when the item would arrive! I just kept the order page up so I knew the order number etc if I needed it.
On trend industrial mirror with shelf
Ordered an industrial look mirror that sadly arrived damaged but the customer service was excellent and a new mirror was dispatched without quibbles. I am thrilled with it. It is stylish and practical and is exactly what I was looking for as well as being good value for money. Thanks...it has set my room off a treat. I will definitely be recommending to friends and family.
Brilliant customer service
Our item arrived damaged from the delivery company. The customer service we recieved was second to none. Replacement item was sent out quick and was hassle free. Really pleased with our new mirror. Will definitely shop there again!
Fantastic
brilliant service item and delivery time.
the flamingo is fab, great quality and looks amazing.
Great Quality and Service
Love the high quality of the metal signs I recieved. Fast service is also a bonus. Thank you
Fab service and quality of product
It's apparently easy to run a business…
It's apparently easy to run a business these days, all you have to do is keep the customer happy, deliver on time a product that they want at a price that they can afford. 'Easy'. So Annie Maison must find it easy to run their business they achieved this, and more! From one very happy customer!
Fast delivery and perfectly packaged!
Wall plaques
Heavy weight signs paint work a little amateur, could have been neater.
Replaced large item after quality control issues on first delivery
Having purchased a sideboard that had several small defects (attributable to the manufacturer), that I hadn't identified on the quick inspection I gave the item on delivery, Annie Maison were good in following through with the manufacturer to re-deliver an issue free replacement.
As a business they will have unfortunately lost out on time and delivery costs that will very likely not be recouped from the manufacturer who are the source of the issue, but it's customer service of this nature that separates the the good companies from the bad.
Ordered with minutes to spare before…
Ordered with minutes to spare before the cut off for next day delivery. I only saw their advert that morning and thought the item could be an additional part of a birthday gift and they managed to dispatch in time. Can't fault!
A really fast service and it arrived…
A really fast service and it arrived packaged excellently! The product is also great quality, I love it!
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