Anthropologie Reviews 

The parcel was lost by the courier. No replacement was offered, just a refund. I spent 2 weeks chasing the courier but was not offered any form of compensation eg discount on future purchase.

Nice,garment, fast delivery, good price

Garments arrived well packed and promptly.
Good designs as described

Received visibly used item (boot soles were noticeably scuffed) not the item I ordered (wrong color), returning item was not possible as the site did not refresh the status of the parcel and still shows it as on its way and therefore did not qualify for return.
I, unfortunately cannot recommend.

Shocking service… well over a week for delivery…. No up date …. Will never use again

Easy and enjoyable .
Dress delivered and thrilled with result .!
Successful shop for a very important wedding!
Thankyou .

very bad service, I will never order anything from Anthropologieagain

Initially, I was very disappointed. My £107 order was not delivered, and the courier provided limited information. I felt Anthropologie could have handled the issue more proactively, particularly as the courier is their chosen delivery partner, &no options to pick up.

I’m pleased to say that, following further discussion, Anthropologie reviewed the situation and arranged a replacement, missed some items as no longer available.

I would suggest offering secure collection options, such as pickup points or lockers, to reduce the risk of missed or lost deliveries. Sadly, I missed out on some lovely sale items in the process, although the socks and sunglasses I did receive are fabulous. Review from 1/5 starts to 3.5 out of 5. Would be a 5 if it had been less stressful to get replacements.

Wrong items received and no payment for refund as yet that was returned two weeks ago

Love the shop. Won’t be ordering online from them again. Have a pair of trousers that I love and always feel great in so thought I would order some more in various colours. Bought three pairs (in two orders) in the same size as the ones I have because they fit really well. They were all too small but one much smaller than the other two. Went online to figure out how to return and if I could return them all together because guess what? RETURNS ARE NOT FREE! And NO you have to return each order separately. Tried to put in my order number and postcode using link on the returns page and it could not find either of my orders. This meant using the Chat. Well first you go through AI which of course can’t deal with it and then you are in a queue for ages to get an “agent” and then you know the agent is dealing with 17 other people because the whole process takes 25 minutes! This is not customer service. Making it this difficult to return something puts you off buying anything. Such a huge company should have it down better than this. Would have ordered all of the trousers again in larger size, but now, NO WAY.

I see the Anthropologie reply says “You were satisfied with the outcome” Where they got that from I have no idea. I couldn’t be less satisfied.

I’ve only rated this 3 stars as the mirror hasn’t been installed yet but I was impressed with how well it was packaged. It is both heavy and fragile. It was packaged in a frame to stop it moving in the box and avoid damage - I noticed this more as the following week I had shower doors delivered that were not packaged properly and so difficult to move/transport.

Happy to write another review when the mirror is in use. The design was nice and good price point - only comment is whether a rectangular option might be considered as well as the arched.

The quality of the products is disappointing. The lid of the Pocus jar is too big to close. And the pattern of the plate with the pumpkin and the crows is damaged in 3 different locations. It’s not the quality one is entitled to expect, given the price.

EDIT (after the brand’s response) : I’m removing another star because of the dishonesty of the brand. It is, at best, an automatic response; at worst, a barefaced lie.
No return was scheduled, since there was no interaction with customer service…

EDIT 07.08 : The only email I received on July 20th was about the rug I had purchased—which you don't deliver to France—stating that I would be getting a refund. That’s all. I never reach the Customer Service for a return (it would have been complicated during summer), so I would like to know where did you find this information. And leave me a reel email this time, not a lie concocted to give you good publicity on Trust Pilot…
To conclude, it is true that I was disappointed by the quality of the products, but even more so by your lies.

Lovely items easy website and fast delivery

Easy to order, receive and return.

Very efficient service. Delighted with the clothing quality.

Staff were able to order smaller size in the store when I enquired if they had additional sizes and the items got delivered to my home directly and they were a perfect fit!

Perfect delivery service however would have preferred to have one delivery only with all products and not a second delivery. No damages on products (I have bought fragile goods) and I am beyond than happy for this!

Shocking delivery timeline. I actually forgot about the dress it took so long to get here!!! Appalling communication for online order. I would stick to shop only if at all.

This was not a fault of the carrier!!! It was despatch from Anthropologie. It’s shockingly bad.