I love the item, although description was incorrect, as it was not one continuous piece of solid mango wood as stated. Delivery was shocking, I received a dispatch note on the Friday, from you, aft... See more
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The experience to but at the website and the product was very good and I’m satisfied . However the only delivery option to France (Lyon) which is colis privé it almost ruined everything. Colis price i... See more
Company replied
I always like the look of Anthro clothes and goods but am often disappointed by quality. Most of their styles do not fit me as I’m petite and less and less items are available for us. Clothing isn’... See more
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I bought a dress for a wedding, and while I like the dress itself, I was very disappointed with the packaging. For a dress that costs almost €200, I expected much more care and attention. It arri... See more
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Company details
About Anthropologie
Written by the company
Thank you for taking the time to leave us a review (it really helps!).
A destination for the creative, worldly woman, our mission has always been to surprise and delight with unexpected, distinctive finds for your wardrobe and home.
Offering an expansive, carefully curated collection of clothing, accessories, homeware and furniture, we aim to inspire to live and dress beautifully.
Customer Service
Haven't found the answer to your query?
Get in touch.
AnthroPerks - Loyalty Program
What is AnthroPerks exactly? In a word: exclusive. You'll be the first to know about new arrivals, product exclusives, only-at-Anthro artist collabs, special promotions, events, birthday treats and so much more.
Find out more!
Stories
From sweet bakes to gift guides, collaborator interviews to styling 101s - our blog has it all.
Start reading now
A Greater Good
Our mission? To utilise planet-friendlier practices, share our resources, and foster a sense of community…
Learn more
A destination for the creative, worldly woman, our mission has always been to surprise and delight with unexpected, distinctive finds for your wardrobe and home.
Offering an expansive, carefully curated collection of clothing, accessories, homeware and furniture, we aim to inspire to live and dress beautifully.
Customer Service
Haven't found the answer to your query?
Get in touch.
AnthroPerks - Loyalty Program
What is AnthroPerks exactly? In a word: exclusive. You'll be the first to know about new arrivals, product exclusives, only-at-Anthro artist collabs, special promotions, events, birthday treats and so much more.
Find out more!
Stories
From sweet bakes to gift guides, collaborator interviews to styling 101s - our blog has it all.
Start reading now
A Greater Good
Our mission? To utilise planet-friendlier practices, share our resources, and foster a sense of community…
Learn more
Contact info
United States
- www.anthropologie.com
3.5
Average
12K reviews
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Beautiful dress and fit although hook…
Beautiful dress and fit although hook and I was broken but easily repaired.
July 30, 2026
Reply from Anthropologie
We're so happy to hear you love the dress and its fit! We appreciate you bringing the hook issue to our attention.
The Anthropologie team 💗
Very Disappointed
I should have read the reviews
Still no delivery, no customer services. First and last time using this company.
August 13, 2026
Unprompted review
Reply from Anthropologie
Hello - sorry to hear! Please advise your order number so we can assist you. The Anthropologie team 💗
Reply from Anthropologie
Hello - we are so pleased to hear of your shopping experience with us! Thank you for your feedback and review, we really appreciate it.
The Anthropologie team 💗
Ordered a dress in two sizes incompetent customer service
Ordered a dress in two sizes, a size 10 and 12. The dresses arrived very quickly, when I tried on, the size 10 was too small, but the size 12 was even smaller, obviously this dress had been labelled wrongly. I returned by Evri the same day and as yet 11 days later have not received my refund. I have emailed and contacted them through the bot, and not had any joy, their customer service leaves a lot to be desired, I will never order from them again and will be advising others not to use this company, their clothing is not cheap.
July 29, 2026
Reply from Anthropologie
Hello - sorry to hear. It appears your order is within the EVRi network still. We've gone ahead and pushed your refund through. The Anthropologie team 💗
Reply from Anthropologie
We're so glad to hear our team was helpful in assisting you with finding the right sizes. We appreciate your kind words!
The Anthropologie team 💗
Reply from Anthropologie
Hello - we're sorry to hear! We are pleased to see that you were assisted and refunded, The Anthropologie team 💗
Reply from Anthropologie
Hello - sorry to hear of your experience with the carrier. Any issues, please don't hesitate to reach out to Anthropologie for assistance. The Anthropologie team 💗
Everything made me happy!
Everything was fine and I am pretty happy. I used to buy in USA, but I moved to Germany and I was so pleased when I realized I could get your beautiful clothing and other thing here. Thank you!❤️❤️❤️
July 29, 2026
Reply from Anthropologie
We are so happy to hear that you can continue to enjoy our beautiful clothing and other items in Germany! We truly appreciate your kind words and continued support. Thank you for sharing your positive experience with us!
The Anthropologie team 💗
Delivery with Evri absolutely shocking
Delivery with Evri absolutely shocking! Two weeks from ordering. Unacceptable.
Thank you @Anthroplogie for your reply! Products are lovely as ever. Please consider a better courier company. 😉
July 29, 2026
Reply from Anthropologie
Hello - we're so sorry to hear of your experience with EVRi. We're pleased to see your order was delivered. The Anthropologie team 💗
Phenomenal
I got a jacket for myself. The delivery was super fast, the delivery costs were low, the jacket fits very well and was much cheaper than on the website of the original brand. Excellent quality, too! Super happy, would recommend!
July 29, 2026
Reply from Anthropologie
We are so happy to hear how pleased you are with your recent jacket purchase! It's wonderful that the delivery was fast, the cost was low, and the quality exceeded your expectations. Thank you for your kind words and recommendation!
The Anthropologie team 💗
Dress arrived used and damaged and took over 2 weeks…
My order of two dress took over 2 weeks to dispatch. Both arrived damaged and were certainly been returned before. one had a rip on the strap and the other had stains and stitching coming undone. The dresses were really cheaply made and fabric seemed shien quality. Returned for a refund which is not easy as I am still waiting for customers services to decide next steps for return.
July 29, 2026
Wrong item delivered. Twice.…
I have tried twice to order a specific product from Anthropologie, and twice a completely different item was received. It wasn’t even Anthropologie stock. I have been told by in store staff this is quite common. Unfortunately it isn’t in stock in stores or I could have picked it up then.
August 12, 2026
Reply from Anthropologie
Hello - we sincerely apologise for this experience! We're pleased to see a refund was issued. The Anthropologie team 💗
Reply from Anthropologie
We are so happy to hear how pleased you are with your recent purchase! Thank you for your kind words and recommendation!
Delivery service ruined the experience
The experience to but at the website and the product was very good and I’m satisfied . However the only delivery option to France (Lyon) which is colis privé it almost ruined everything. Colis price is a nightmare as delivery company , so my suggestion is either provide another option for delivery , or a collect point . Personally I like the products and website but I won’t consider again if the only option for delivery is still colis prive. Is such a headache to deal with this company I prefer to find other websites to purchase.
July 29, 2026
Reply from Anthropologie
Hello - we're sorry to hear of your experience with the carrier. The Anthropologie team 💗
Bad customer service and no free returns
I ordered two dresses which didn´t fit at all. I decided to return them but found out that I had to organize and pay for my shipping as the returns are not free. That was never mentioned in the website. Will never order from them again.
July 29, 2026
Reply from Anthropologie
Hello - sorry to hear your order wasn't quite right for you. All returns details are stated on our website. Returns carry a minimal £2 charge. We don't charge the full cost to customers, but £2 is required, in line with industry standard. The Anthropologie team 💗
Absolutely robbed
Incredibly disappointed.
I've been an Anthropologie customer for over 10 years and I recently bought a pair of Esme Low Rise jeans, color Blue Denim Light and received BROWN jeans with a some sort of dust on them.
When I reached out to customer support, they replied (after 1 week) saying that I need to return them AND PAY FOR THE 5 EUR RETURN LABEL!!!
Also, when I tried contacting them via their 'chat' I realized that it doesn't work on the app!
This is an absolute disgrace to a brand and store that I've been loyal customer for many years.
Incredibly sad and feeling like they robbed me. I expect a resolution, and a fair one!
ORDER NUMBER: AP47182320
August 12, 2026
Unprompted review
Reply from Anthropologie
Hello - we're so sorry to hear! We've had a look and can confirm customer advised to return for a refund and advised that you won't be charged for the return. The Anthropologie team 💗
It’s more about Evri but I ordered a…
It’s more about Evri but I ordered a pair of shorts and they never arrived. Tried to arrange a replacement pair but out of stock. Did a refund but I won’t be ordering from them again
July 29, 2026
Reply from Anthropologie
Hello - so sorry to hear of your experience with EVRi. We're pleased to see that customer care from Anthropologie were quick to assist you, The Anthropologie team 💗
I knew the necklace was small
I knew the necklace was small, but this was extremely small
For an elderly lady, difficult to use the catch.
July 29, 2026
Reply from Anthropologie
Hello - sorry to hear this item wasn't quite right for you. Many thanks for your review and feedback. The Anthropologie team 💗
The item wasn’t delivered and no…
The item wasn’t delivered and no response to any of my correspondence about it
July 24, 2026
Reply from Anthropologie
Hello - we can't see any contact under your account. Please feel free to raise a claim under "my account". The Anthropologie team 💗
Sale item is very poor quality
Sale item is very poor quality. Looks been worn before by someone. Should not take two /pounds my postage refund fee
July 28, 2026
Reply from Anthropologie
Hello - sorry to hear you received a faulty item! Please feel free to reach out to customer care for any assistance with such instances. The Anthropologie team 💗
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